European Quality in Social Services Toolkit

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Track and reports client data, outreach actions and outcomes, and general information for program evaluation, performance quality, and development purposes.

More Uses of the European Quality in Social Services Toolkit:

  • Establish working relationships and partnerships with local service providers and administrators in each service area to enhance the referral process.

  • Develop and maintain a knowledge base of social services available to clients in assigned work areas and make available for KIND legal staff for access.

  • Formulate: conduct training for community social providers.

  • Audit: social services coordination.


Save time, empower your teams and effectively upgrade your processes with access to this practical European Quality in Social Services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any European Quality in Social Services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated European Quality in Social Services specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the European Quality in Social Services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which European Quality in Social Services improvements can be made.

Examples; 10 of the 993 standard requirements:

  1. How do you remain focused on the importance of empowering communities through community organizing and community accountability?

  2. How, and according to which criteria, should priorities be set particularly with respect to the different levels of education?

  3. Are there policies, organizations or organization practices – existing or emerging – which you would recommend as references?

  4. What are the challenges, in terms of quality of upper secondary education, of the increased emphasis on life long learning?

  5. What forms of support or intervention can be provided for the most disadvantaged and vulnerable sections of the population?

  6. What is the relationship between participation rates among older age groups and the productivity of the labour market?

  7. What stops people behaving like consumers and making good choices, and what would assist people to make good choices?

  8. What is the role of the private sector in funding education, especially in the context of life long learning?

  9. How can a network of professionals be defined or developed to evaluate the measures of the individual plan?

  10. How can all levels of your organization be influenced to ensure the development of practitioner research?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the European Quality in Social Services book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your European Quality in Social Services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the European Quality in Social Services Self-Assessment and Scorecard you will develop a clear picture of which European Quality in Social Services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough European Quality in Social Services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage European Quality in Social Services projects with the 62 implementation resources:

  • 62 step-by-step European Quality in Social Services Project Management Form Templates covering over 1500 European Quality in Social Services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Lessons Learned: Did the European Quality in Social Services project improve the team members reputations, skills, personal development?

  2. Stakeholder Analysis Matrix: Do the stakeholders goals and expectations support or conflict with the European Quality in Social Services project goals?

  3. Probability and Impact Assessment: Can it be enlarged by drawing people from other areas of your organization?

  4. WBS Dictionary: Are there procedures for monitoring action items and corrective actions to the point of resolution and are corresponding procedures being followed?

  5. Executing Process Group: How well defined and documented were the European Quality in Social Services project management processes you chose to use?

  6. Risk Management Plan: Do you have a consistent repeatable process that is actually used?

  7. Stakeholder Management Plan: Contradictory information between different documents?

  8. Lessons Learned: How effective was the documentation that you received with the European Quality in Social Services project product/service?

  9. Scope Management Plan: Have all team members been part of identifying risks?

  10. Procurement Audit: Is the purchasing department organizationally independent of the departments using that function?

Step-by-step and complete European Quality in Social Services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 European Quality in Social Services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 European Quality in Social Services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 European Quality in Social Services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 European Quality in Social Services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 European Quality in Social Services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 European Quality in Social Services project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any European Quality in Social Services project with this in-depth European Quality in Social Services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose European Quality in Social Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in European Quality in Social Services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make European Quality in Social Services investments work better.

This European Quality in Social Services All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.