Innovation Critical Capabilities

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Look inside the Kanban:

Assure your company is leading the delivery of IT and Digital services technology to the business in order to drive Customer Value growth (as measured by Corporate EBITDA) through the use of technology, systems and technical innovation to gain market share, retain develop (internal) customers and drive growth through new sales, upselling and cross selling to existing (internal) customers.  


Benefits of the Innovation Kanban 


  • How does your organization develop a balance between choosing to acquire new technologies to support innovation and choosing to introduce new management practices or training to support innovation?
  • How do you now bring that in to leverage some of that great innovation and some of that technology to help your service delivery organization deliver better solutions to your clients?
  • Should you try to protect your service innovation or apply a more open innovations view and just keep up the development speed, build up a knowledge advantage and create a strong corporate culture?
  • What programs does your enterprise have in place to encourage innovation and engagement while improving the workplace culture to promote a positive employee experience overall?
  • Are the right processes in place to drive or support innovation at all levels of your organization, in operations, in business models and in the development of new offerings?
  • How can companies create organizational structures that encourage innovation by leveraging the cloud for competitive advantage and at the same time manage core business effectively?
  • What should be the optimal organization structure to support innovation to generate new business models and revenues streams, while protecting current revenue streams?
  • How do you best transform to flexible connectivity and data models to underpin digital services that drive customer and employee experience innovation and support partner ecosystems?
  • What is the value and impact of design driven entrepreneurship within innovation ecosystems, business ecosystems, knowledge ecosystems, entrepreneurial ecosystems, and service ecosystems?
  • How do you manage redesign or innovation of business processes to take advantage of innovative technology solutions?



The Art of Service has identified and prioritized Innovation critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Innovation roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete Innovation critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Innovation critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Innovation Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Innovation Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: Novartis, Sandoz, North Dakota State Government, Oracle, Nationwide, Rockefeller Foundation, One Million Degrees, Facebook, Accenture, Strategic Innovative Solutions (SIS), SPINS, CAPCO, World Vision Inc., Eastman, Apple, Harley-Davidson, John Deere, Liberty Mutual Insurance, Google, IQVIA, Netflix, Gates Corporation, PRICE WATERHOUSE COOPERS, Tallahassee Community College, Salesforce, Under Armour, Cigna,, United Therapeutics, Tailored Management, Dow, Ingram Content Group, Windstream Communications, Amobee, Amazon Data Services, Inc., HCA Healthcare, Microsoft, Innovative Integration Inc., Kroll, VirtualHealth, The Asia Foundation, Greenfield Community College, Innovations for Poverty, Innovations for Poverty Action, Integration Innovation, Inc., Security Innovation, Inc., Seed Innovations, SEPTA, Guardian Life Insurance Company, HEB, Merchants Fleet, Komatsu, Ryan, LLC, WSP USA, The Weir Group PLC, EDF Renewables, HARTING Americas, Innovative Refrigeration Systems, MasterCard, US Drug Enforcement Administration, Delta, Services LLC, Home Media Innovations Inc, TikTok, Change Healthcare, Binghamton University, University of Kentucky, Grange Insurance Company, Nike, Danfoss, Dell Technologies, Virginia Dept of Social Services, UAS Office of Sponsored Programs, Universal Music Group, University of California Berkeley, Harvard University, Amazon Web Services, Inc., Arttechz Innovation, The Emery Company, GoodRx, Citi, Truist Financial, US Food and Drug Administration, SM&A, Humana, Teladoc Health, VMware, Workday, USAA, US Library of Congress, BOEING, Beehive3d, Inc., Insight Enterprises, Inc., Figure, Cisco Systems, Oklahoma Human Services, W2O Group, McKinsey & Company, Chewy, AstraZeneca, BD, FedEx Supply Chain, Guilford County Government, PepsiCo, US Consumer Financial Protection Bureau, Infoblox, Benefitfocus, Pfizer, Solarity Credit Union, Oakland County Michigan, NATIONAL GRID CO USA (NE POWER), SAP, Guidehouse, Comcast, Jacobs, New York Life Insurance Co, American Honda Motor Co., Inc., State of Georgia, NAVIS, United States Steel, US Centers for Medicare & Medicaid Services, Exact Sciences Corporation, Marshfield Clinic Health System, NOKIA, Geisinger, US Social Security Administration, Progressive, Expedia Group, International Rescue Committee, Johnson & Johnson Family of Companies, DraftKings, hims & hers, Womble Bond Dickinson, UnitedHealth Group, GSK, HackerRank, Zurich Insurance, Deloitte, CVS Health, Argonne National Laboratory, The Hershey Company, PNC Financial Services Group, Northrop Grumman, Westinghouse Electric Company, Luminary Labs, Branch, Caterpillar, Kellogg Company, Garrett-Evangelical Theological Seminary, Providence, Trace3, The Descartes, Allstate, Nestle USA, Seagate Technology, State of Connecticut - Department of Social Services, NextEra Energy, TD Bank, Rad Power Bikes, A-dec, Collins Aerospace, Herzing University, RSM US LLP, WinWire, CDE Global, Maersk, The North Face, Addleshaw Goddard, ID Comms, BTS, March of Dimes Foundation, Silicon Valley Community Foundation, Hollister Incorporated, Ipsos North America, 3-GIS, LLC, HIMSS, PTC, CUNA Mutual Group, Georgia Tech, Employ Prince Georges Inc, Simple Mills, Deutsche Bank, US National Science Foundation, SAIC, Booz Allen Hamilton, Red Canary, Global Atlantic Financial Group, Amex, Synchrony, Merck, NetBase Quid, The Clorox Company,, Better Mortgage Corporation, Pluralsight, Everise, HealthVerity, US Employment and Training Administration, Barclays, Campana & Schott Business Services GmbH, IBM, Bank of America, Adobe, PagerDuty, Takeda Pharmaceutical, Drift, State Street, US Department of State - Agency Wide, Braintree, Vistaprint, Lutheran Immigration & Refugee Service (LIRS), REI, Newell Brands, Gap Inc., Disney Parks, Experiences and Products, Cybertech Inc, S&P Global, Operation Smile, State Farm, Research Foundation of The City University of New York, Snapchat, Verizon, Northeastern University, Corning, Atlis Motor Vehicles, The Wills Group | Dash In, Uplight, Procter & Gamble, Warner Music Group, Baptist Health System KY & IN, XL Catlin, SalesLoft, Seqirus A CSL Company, VentureWell, Jamf, General Dynamics Mission Systems, Inc, AssetWorks, WhyHotel, Stealth Ventures at Redesign Health, Hyland Software, Standard Chartered, Designit, Milwaukee Tool, Korn Ferry International, Citrix, JPMorgan Chase Bank, N.A., UPMC, The Estée Lauder Companies, Sayari Analytics, Alight, NVIDIA, Colonial Group, Inc., US National Institute of Standards and Technology, Salient CRGT, Inc, Project HOPE, McGraw Hill, Genentech, Univera Healthcare, L'Oreal, Ortec Finance, Siemens, ATS Automation Tooling Systems Inc., BAXTER, US Government Accountability Office, Leidos, Charles Schwab, McDonald's Corporation, International Flavors & Fragrances, Kalo Ingredients, Divisions Maintenance Group, Southern Company, Trustmark, Starbucks, ReedGroup, Health Quality Innovators, Arkansas Blue Cross and Blue Shield, System One, Research Innovations Inc, Medtronic, Clarity Innovations, TARGET, Aurora Innovation, Stetson University, American Modern Insurance Group, Mondelēz International, Amgen, Vision Innovation Partners, Dentsu Creative, Solutions Through Innovative Technologies Inc, Cooper University Health Care, Marquette University, The Coca-Cola Company, Willow Innovations, Unilever, Innovation Labs (Cosmetic Research Innovation / Manufacturer), MiTek Inc., Peraton, CareFirst BlueCross BlueShield, FIS Global, Cleveland Clinic, Appex Innovation, Innovative Turnaround Controls Ltd, DeKalb County, GA, US DHS Headquarters, Broward College, William Rainey Harper College, Glamnetic, US Office of Personnel Management, Philips, Current Mobile, Qlik, Choice Bank, New Hanover County, Abbvie, MAGRABBIT, National Louis University, The Connor Group, Scientific Games,, ChargePoint, U.S. Pacific Fleet, NIC Inc., The Door - A Center of Alternatives, Virginia VA College Savings Plan, Asurint, Re:Sources, Excellus, Home Depot / THD, Bayer, McCain Foods USA, Inc., Innovative ECMO Concepts, Inc., Innovative Discovery LLC, Casey Family Programs, Innovation Associates, Inc., Demo - Rockwell Automation, Nestlé, Walt Disney World Resort, APS, U.S. Marine Corps, Town of Manchester, Acuity International, City of Burlington, Vermont, Yale New Haven Health System, Louisiana Tech University, City of Frisco, Mayer Brown LLP, Louisville/Jefferson County Metropolitan Sewer District, Juvare LLC, Baptist Health South Florida, Nassau County Board of County Commissioners, AMERICAN Cast Iron Pipe Company, Beaumont ISD, Ingredion, General Dynamics Information Technology, Verra, Ideal Innovations, Inc, MONTGOMERY COUNTY ECONOMIC DEVELOPMENT CORPORATION, Bob Evans Foods, George Mason University, Evonik Corporation, Crane Payment Innovations, State of Washington Dept. of Commerce, UC Innovation, Ascension, Innovative Emergency Mgmt, Innovative Management & Technology Services, Goodyear, Washington Dental Service, Rockwell Automation, Resource Innovations, Tivity Health, Inc., JAB Innovative Solutions, Point B, Foot Locker, Sanofi, System Innovators, ABX innovative Packaging Solutions, LLC, iconectiv, LLC., KIPP Baltimore, loanDepot, Xerox, Decision Engines, Louis Vuitton Malletier, Flex, American Woodmark Corporation, Universal Sequencing Technology Corporation, NEXTracker, Schneider Electric, WELLS FARGO BANK, Blanchard Valley Health System, Loveland Innovations, Waste Management, SAS Institute Inc, Celanese International Corporation, Compassion, Schneider, University of Illinois at Chicago, Orange County Government, EY, Innovative Defense Technologies (IDT), Visa, Real-Time Innovations, HP, MassMutual, National Geographic Society, Inogen, Inc., University Hospitals, Johnson County Kansas, Beckman Coulter Diagnostics, Hinge Health, Federation of American Scientists, Innovacer, American Electric Power, Constellation, Mutual of Omaha, Great American Insurance Group, Nebraska Medicine, Amtrak, CNO Financial Group, Inc., Numerator, Milwaukee School of Engineering, Aflac, Incorporated, VSP Global, Anthem, US Woodrow Wilson International Center for Scholars, Pima Community College, Lawrence Livermore National Laboratory, Novo Nordisk, KANTAR, PM Solutions / PM College, Blue Cross and Blue Shield of North Carolina, Optum, Atos, Fairview Health Services, New York University, Chick-fil-A, Inc., Innovative Reasoning, LLC, Macnaught, Central Michigan University, Mercyhealth, Habitat for Humanity, Cook County Offices Under the President, Feeding America, Voya Financial, Heartland Alliance, Novogradac & Company, World Council of Credit Unions, Capital One - US, City of Boynton Beach, Sitel, Gilead Sciences, Entergy, Out Teach, Ascend Innovations, RTI International, Corporate Spending Innovations (CSI), Agrace, Chanel, Saddle Creek Logistics Services, Spotify, Ferrara Candy Company, Inc., Goldman Sachs, MD Anderson Cancer Center, City of Atlanta, GA, Gwinnett County Public Schools, Franciscan Health, Gundersen Health System, Principal Financial Group, Herman Miller, Inc., North Carolina State University, National Center for Families Learning, Molson Coors, CVS Health Retail, Royal Caribbean Group, Texas A&M University, Ultra Electronics, University at Buffalo, Nexient, City of Madison, WI, Relativity, f5, Vox, University of Wisconsin–Madison, McDonald's Corporate, Publicis Sapient, Tax Administration, Mueller Innovative Custom Cut Solutions, Georgia State University, naviHealth, Champion PetFoods, Avel eCare, Vectorform, Blue Cross Blue Shield of Massachusetts, H. Lee Moffitt Cancer Center, Planned Parenthood Federation of America, Dyson, Milwaukee School of Engineering (MSOE), Virtualware Innovations, Kin + Carta, JM Huber Corporation, ARRAY, Inland Empire Health Plans, Bardavon Health Innovations, US National Credit Union Administration, Neighborhood Trust Financial Partners, Stanford University







About The Art of Service

Our clients want to be confident that they base their risk management and compliance decisions on accurate data. But compliance is complex and you don’t know what you don’t know.

You should have clarity in your business around risk management and compliance without being frustrated about spending thousands of dollars and waiting for external consultants to identify your company’s blind spots.

As senior executives and business owners for over 22 years, we understand your frustration. 

That’s why the Art of Service has created the Self Assessment and implementation tools which have been used by more than 100,000 professionals globally to control their own compliance assessments; resulting in 500+ Academic citations, making it in the top 1 % of most cited work worldwide.