Innovation Critical Capabilities

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Look inside the Kanban:

Guarantee your staff leads, manages and coordinates the activities and leads teams to operationalize business innovation technology which include setting goals, planning research projects, developing and implementing research and data analysis protocols, carrying out research, analysis and modeling efforts.  



1138 Ready to use prioritized Innovation requirements, to:

  • Make sure that your project has system wide impact.
  • Know if your organization has the right people in it to begin with.
  • Energize your business with information technology.
  • Transform technology procurement to support business innovation.
  • Manage the product design and development process to result in the most successful innovation possible.
  • Build an innovation management system that really works.
  • Establish an innovation program to exploit new technologies and drive digital business value.
  • Inspire colleagues and management to make a shift.
  • Articulate the business value of your planned investment in digital.
  • Decide which option has most impact.



The Art of Service has identified and prioritized 1138 Innovation critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities guide will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Guide will help you plan and manage your Innovation roadmap.

Table Of Contents 

About The Art of Service 

Innovation Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Innovation Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: Kroll, The Asia Foundation, Greenfield Community College, Innovations for Poverty, Innovations for Poverty Action, Integration Innovation, Inc., Security Innovation, Inc., Seed Innovations, SEPTA, Guardian Life Insurance Company, HEB, Merchants Fleet, Microsoft, Komatsu, Ryan, LLC, WSP USA, The Weir Group PLC, EDF Renewables, HARTING Americas, MasterCard, US Drug Enforcement Administration, Delta, Services LLC, Home Media Innovations Inc, TikTok, Appex Innovation, Change Healthcare, Binghamton University, University of Kentucky, Grange Insurance Company, Nike, Danfoss, Dell Technologies, Virginia Dept of Social Services, UAS Office of Sponsored Programs, Universal Music Group, University of California Berkeley, Harvard University, Amazon Web Services, Inc., Arttechz Innovation, The Emery Company, North Dakota State Government, GoodRx, Citi, Truist Financial, HCA Healthcare, DeKalb County, GA, US Food and Drug Administration, SM&A, US DHS Headquarters, Humana, Teladoc Health, Broward College, Liberty Mutual Insurance, VMware, Cigna, William Rainey Harper College, Workday, USAA, Salesforce, US Library of Congress, BOEING, Beehive3d, Inc., Insight Enterprises, Inc., Gates Corporation, Under Armour, Google, Figure, Facebook, Glamnetic, US Office of Personnel Management, Philips, Cisco Systems, Oklahoma Human Services, W2O Group, McKinsey & Company, Current Mobile, One Million Degrees, Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applications, Chewy, AstraZeneca, BD, FedEx Supply Chain, Guilford County Government, PepsiCo, CAPCO, US Consumer Financial Protection Bureau, Infoblox, Benefitfocus, Pfizer, Solarity Credit Union, PRICE WATERHOUSE COOPERS, Oakland County Michigan, World Vision Inc., NATIONAL GRID CO USA (NE POWER), SAP, Guidehouse, Comcast, Jacobs, New York Life Insurance Co, American Honda Motor Co., Inc., Amazon Data Services, Inc., Qlik, State of Georgia, Accenture, NAVIS, Choice Bank, United States Steel, US Centers for Medicare & Medicaid Services, Netflix, Exact Sciences Corporation, Marshfield Clinic Health System, NOKIA, Apple, Geisinger, US Social Security Administration, Progressive, Expedia Group, International Rescue Committee, Johnson & Johnson Family of Companies, DraftKings, hims & hers, Womble Bond Dickinson, UnitedHealth Group, McGraw Hill, GSK, HackerRank, Zurich Insurance, Deloitte, CVS Health, Argonne National Laboratory, The Hershey Company, PNC Financial Services Group, Northrop Grumman, Westinghouse Electric Company, Luminary Labs, Branch, Caterpillar, New Hanover County, Kellogg Company, Garrett-Evangelical Theological Seminary, Windstream Communications, Abbvie, Providence, Trace3, The Descartes, Allstate, MAGRABBIT, Harley-Davidson, Nestle USA, Seagate Technology, State of Connecticut - Department of Social Services, United Therapeutics, NextEra Energy, TD Bank, Rad Power Bikes, Rockefeller Foundation, A-dec, Collins Aerospace, Herzing University, RSM US LLP, WinWire, CDE Global, National Louis University, Maersk, Oracle, The Connor Group, The North Face, Addleshaw Goddard, Scientific Games, ID Comms, BTS, March of Dimes Foundation, Silicon Valley Community Foundation, Hollister Incorporated, Ipsos North America, 3-GIS, LLC, Sandoz, Ingram Content Group, HIMSS, PTC, CUNA Mutual Group, Georgia Tech, Employ Prince Georges Inc, Simple Mills, Deutsche Bank, Gap Inc., US Employment and Training Administration, US National Science Foundation, SAIC, Amobee, Booz Allen Hamilton, Red Canary,, Global Atlantic Financial Group, Amex, Synchrony, Merck, NetBase Quid, The Clorox Company,,, Better Mortgage Corporation, Pluralsight, Everise, HealthVerity, Barclays, Campana & Schott Business Services GmbH, Eastman, Siemens, IBM, Bank of America, Adobe, PagerDuty, Takeda Pharmaceutical, Drift, State Street, US Department of State - Agency Wide, Braintree, Vistaprint, Lutheran Immigration & Refugee Service (LIRS), IQVIA, ChargePoint, REI, Newell Brands, Disney Parks, Experiences and Products, Cybertech Inc, S&P Global, Operation Smile, State Farm, Research Foundation of The City University of New York, Snapchat, Southern Company, Verizon, Northeastern University, Corning, Atlis Motor Vehicles, The Wills Group | Dash In, Uplight, Procter & Gamble, U.S. Pacific Fleet, Warner Music Group, Baptist Health System KY & IN, XL Catlin, John Deere, SalesLoft, NIC Inc., Seqirus A CSL Company, SPINS, VentureWell, Jamf, General Dynamics Mission Systems, Inc, AssetWorks, WhyHotel, Novartis, Stealth Ventures at Redesign Health, Hyland Software, Standard Chartered, Designit, The Door - A Center of Alternatives, Milwaukee Tool, Korn Ferry International, Dow, Citrix, JPMorgan Chase Bank, N.A., UPMC, Virginia VA College Savings Plan, The Estée Lauder Companies, Sayari Analytics, Alight, NVIDIA, Nationwide, Colonial Group, Inc., US National Institute of Standards and Technology, Salient CRGT, Inc, Project HOPE, Genentech, Univera Healthcare, Asurint, L'Oreal, Ortec Finance, Re:Sources, ATS Automation Tooling Systems Inc., BAXTER, US Government Accountability Office, Leidos, Charles Schwab, McDonald's Corporation, International Flavors & Fragrances, Kalo Ingredients, Divisions Maintenance Group, Excellus, Trustmark, Starbucks, ReedGroup


468 Reviews

  • 5
    Transform a culture of engineering, production, and control into a digital, open innovation service culture.

    Posted by Diana H. on 14th Sep 2021

    Diana H., Innovation Specialist

  • 5
    Apply technological tools to foster innovation in your business.

    Posted by William S. on 13th Sep 2021

    William S., Associate Strategy Consultant

  • 5
    Drive value and innovation internally.

    Posted by Jerry B. on 13th Sep 2021

    Jerry B., Research and Innovation Coordinator

  • 4
    Move from understanding innovation to supporting it.

    Posted by Richard S. on 13th Sep 2021

    Richard S., Implementation Management Consultant

  • 5
    Make innovation a systemic and repeatable process.

    Posted by Jennifer S. on 12th Sep 2021

    Jennifer S., Balance Transfer Customer Experience

  • 4
    Slot things so that management has enough time and energy left over to focus on what really matters and that is building your organization for the long term.

    Posted by Rodney M. on 12th Sep 2021

    Rodney M., Chief Architect

  • 4
    Learn about outside technology developments.

    Posted by Sean H. on 11th Sep 2021

    Sean H., Responsible Innovation Strategist

  • 4
    Utilise digital to create and increase customers value.

    Posted by Jorge S. on 11th Sep 2021


  • 5
    Position your organization as an innovationðdriven partner, customer or employer.

    Posted by Patrick C. on 11th Sep 2021

    Patrick C., Senior Consultant