ITSM KPIs Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical ITSM KPIs Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ITSM KPIs related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ITSM KPIs specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the ITSM KPIs Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ITSM KPIs improvements can be made.

Examples; 10 of the 992 standard requirements:


1. What is the relationship between the IT service management framework and the overall maturity of IT service management, and how can the IT service management framework be leveraged to improve IT service management maturity in a hybrid IT environment?
   
   

2. What metrics do you track to evaluate the performance of individual service providers in a multi-sourcing environment, and how do you aggregate these metrics to get a comprehensive view of IT service management effectiveness?
   
   

3. What KPIs are used to measure the effectiveness of IT service continuity management in a cloud-based IT environment, and how do these KPIs relate to the overall ability to respond to disasters and other major disruptions?
   
   

4. What is the correlation between the IT service management process maturity and the overall effectiveness of IT service management, and how can IT service management process maturity be improved in a hybrid IT environment?
   
   

5. How do you use KPIs to measure the effectiveness of IT service management governance in a multi-sourcing environment, and what steps do you take to address governance gaps or weaknesses identified through KPI analysis?
   
   

6. How do you leverage ITSM KPIs to assess the quality and effectiveness of your IT service management continuous monitoring and review activities, and what steps do you take to address any identified gaps or weaknesses?
   
   

7. How do we use KPIs to identify and address issues related to IT service availability and reliability, and what metrics do we use to measure the effectiveness of our high-availability and disaster recovery strategies?
   
   

8. How do you use KPIs to evaluate the effectiveness of supplier management processes in a multi-sourcing environment, and what steps do you take to address supplier performance issues identified through KPI analysis?
   
   

9. What are the key indicators used to measure the effectiveness of financial management for IT services in a cloud-based IT environment, and how do these KPIs relate to the optimal allocation of financial resources?
   
   

10. What are the primary Key Performance Indicators (KPIs) used to measure the efficiency of incident management, and how do they impact the overall effectiveness of IT service management in a hybrid IT environment?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the ITSM KPIs book in PDF containing 992 requirements, which criteria correspond to the criteria in...


Your ITSM KPIs self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the ITSM KPIs Self-Assessment and Scorecard you will develop a clear picture of which ITSM KPIs areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough ITSM KPIs Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ITSM KPIs projects with the 62 implementation resources:


• 62 step-by-step ITSM KPIs Project Management Form Templates covering over 1500 ITSM KPIs project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Change Management Plan: Have the business unit contacts been briefed by the ITSM KPIs project team?
   
   

2. Stakeholder Analysis Matrix: Are the interests in line with the program objectives?
   
   

3. Responsibility Assignment Matrix: Most people let you know when others re too busy, and are others really too busy?
   
   

4. Schedule Management Plan: Is there an on-going process in place to monitor ITSM KPIs project risks?
   
   

5. Assumption and Constraint Log: Can you perform this task or activity in a more effective manner?
   
   

6. Cost Management Plan: Do ITSM KPIs project teams & team members report on status / activities / progress?
   
   

7. Change Management Plan: What prerequisite knowledge or training is required?
   
   

8. Risk Audit: Do you have proper induction processes for all new paid staff and volunteers who have a specific role and responsibility?
   
   

9. Activity Duration Estimates: What is the career outlook for ITSM KPIs project managers in information technology?
   
   

10. Procurement Audit: Is the procurement process organized the most appropriate way taking into consideration the amount of procurement?


 
Step-by-step and complete ITSM KPIs Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 ITSM KPIs project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 ITSM KPIs project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 ITSM KPIs project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 ITSM KPIs project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 ITSM KPIs project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 ITSM KPIs project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any ITSM KPIs project with this in-depth ITSM KPIs Toolkit.

In using the Toolkit you will be better able to:


• Diagnose ITSM KPIs projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in ITSM KPIs and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITSM KPIs investments work better.

This ITSM KPIs All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.