ITSM Tools Toolkit

Downloadable Resources, Instant Access

Warrant that your organization shares ITSM Toolset functionality and capabilities to it and business partners and creates training packages for its consumers.

More Uses of the ITSM Tools Toolkit:

  • Devise: own and manage the development, configuration, maintenance and upkeep of all ITSM Tools in use by your organization.

  • Itil knowledge and ITSM Tools.


Save time,, empower your teams and effectively upgrade your processes with access to this practical ITSM Tools Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ITSM Tools related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ITSM Tools specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the ITSM Tools Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ITSM Tools improvements can be made.

Examples; 10 of the 990 standard requirements:

  1. Does the tool support business impact analysis by employing what if scenario techniques to illustrate conditions and impact of a service disruption on your organization, users, and other services?

  2. Does the tool integrate with Change Management to ensure changes to the IT Service Continuity Plan and scheduling of the IT Service Continuity plan tests are under Change Management control?

  3. Does the tool integrate with Knowledge Management - knowledge databases to support controlled access to criteria to invoke ITSCM plans and to service recovery procedures and scripts?

  4. What if you had the tools to drive your IT operations to proactive mode using an open and extensible, no-code platform with seamless upgrades and a short implementation cycle?

  5. Should the existing structure be maintained, or does the migration represent an opportunity to restructure it to improve manageability, performance, or other characteristics?

  6. Does it take too long to set up and provision your development environment, including application servers, server infrastructure, storage, databases, and management tools?

  7. Is your field service business interested in learning more about unified field service management technology and how it can help your organization prepare for the future?

  8. Does the tool have the integration ability to link Services to required resources and capabilities to enable and support Service Portfolio Management activities?

  9. Does the tool support the management of the Service Portfolio by tracking and reporting on service attributes and levels published in the Service Catalog?

  10. Does the tool facilitate simulation modeling of IT services, systems and components based on imported capacity data and applying business process volumes?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the ITSM Tools book in PDF containing 990 requirements, which criteria correspond to the criteria in...

Your ITSM Tools self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ITSM Tools Self-Assessment and Scorecard you will develop a clear picture of which ITSM Tools areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ITSM Tools Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ITSM Tools projects with the 62 implementation resources:

  • 62 step-by-step ITSM Tools Project Management Form Templates covering over 1500 ITSM Tools project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Matrix: Are there alternative opinions/solutions/processes you should explore?

  2. Human Resource Management Plan: Account for the purpose of this ITSM Tools project by describing, at a high-level, what will be done. What is this ITSM Tools project aiming to achieve?

  3. Lessons Learned: What regulatory regime controlled how your organization head and program manager directed your organization and ITSM Tools project?

  4. Source Selection Criteria: When is it appropriate to conduct a preproposal conference?

  5. Planning Process Group: Are there efficient coordination mechanisms to avoid overloading the counterparts, participating stakeholders?

  6. Activity Duration Estimates: (Cpi), and schedule performance index (spi) for the ITSM Tools project?

  7. Project Portfolio management: Are you working differently with your portfolios at different parts of your organization?

  8. Project Management Plan: Does the implementation plan have an appropriate division of responsibilities?

  9. Project Charter: Pop quiz – which are the same inputs as in the ITSM Tools project charter?

  10. Change Management Plan: What would be an estimate of the total cost for the activities required to carry out the change initiative?

Step-by-step and complete ITSM Tools Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ITSM Tools project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 ITSM Tools project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ITSM Tools project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ITSM Tools project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 ITSM Tools project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ITSM Tools project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any ITSM Tools project with this in-depth ITSM Tools Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ITSM Tools projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ITSM Tools and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ITSM Tools investments work better.

This ITSM Tools All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.