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GEN2685 Master Your Accounts Receivable Function

$199.00
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The Executive Diagnostic and Governance Toolkit

Master Your Accounts Receivable Function

Score your own function red, amber or green, find out which part is weakest, and walk into the next budget round able to defend what you want to fix. Built for leaders reviewing Accounts receivable and collections.

$199 one-time
30-day money-back guarantee Verified against latest insights, updated access provided within 24h

Each order is checked and updated against the latest insights before delivery. That is why access takes up to 24 hours rather than being instant.

What you walk out with
A scored, ranked picture of your own function, and a defensible answer to what to fix first.
1 You stop guessing where you stand.
You finish with a score, not an opinion: every part of your function rated red, amber or green, with the weakest ranked first. Evidence: a Quick Scan for the shape of it, then seven domain assessments of 30 scored questions each, 210 in all, rolled into one scorecard, plus a maturity radar and a current-versus-target gap analysis.
2 You can defend the decision.
You walk into the budget round with the gap named, the owner named and done defined, instead of a case built on instinct. Evidence: project charter, scope statement, RACI, requirements traceability and work breakdown structure, pre-filled in your domain's language.
3 The work actually moves.
The month after the decision is already built, so nothing stalls waiting for someone to design a form. Evidence: more than 60 project templates across all five PMBOK process groups, plus runbooks, SOPs, a KPI framework, audit checklists and a risk matrix. 55 to 65 files in total.
4 You use it the day it lands.
No blank templates to interpret. Every workbook opens with what it is, who uses it, when, how, a 1 to 5 scoring guide, what good looks like, and a worked example you delete and type over.
The Quick Scan is one sitting. You will know your weakest area before the day is out.
Nothing in it is generic project management: the build rejects any file that could belong to another course. Updated after you enrol, so it reflects where the work stands now. The 144-chapter course is included behind it, for the parts you want to go deeper on.
You're responsible for cash flow, compliance, and customer relationships — all while the tools and expectations around collections are shifting fast.

The situation this is built for

The work of collections is no longer just about aging reports and reminder calls. Debtor behavior is changing. Stakeholders expect faster resolution. Technology enables new workflows, but you’re left to decide what’s real and what’s noise. You need to assess your current state with precision, understand what leverage points exist, and determine what actions preserve control without surrendering to hype. This course gives you the framework to do exactly that — grounded in the actual artefacts, decisions, and meetings that define your role.

Who this is for

Head of Credit and Collections, responsible for DSO, dispute resolution, team performance, and month-end close inputs. Manages analysts, interacts with sales and finance leadership, and owns the end-to-end receivables process.

Who this is not for

This is not for vendors selling tools, consultants pitching transformation, or executives looking for high-level trends. It’s for the person in the chair, accountable for results, who must decide what to do Monday morning.

What you walk away with

  • Assess your current receivables operation with precision
  • Identify leverage points in dispute resolution workflows
  • Reframe team meetings around measurable credit outcomes
  • Benchmark your process maturity without external audits
  • Decide what to change, what to keep, and what to ignore

How this maps to your situation

  • Current state assessment
  • Process maturity evaluation
  • Risk decision analysis
  • Future roadmap development

Before vs. after

Before
You're managing a complex function with fragmented tools, inconsistent practices, and rising expectations.
After
You have a clear, actionable assessment of your receivables operation and a prioritized plan to strengthen it.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per module, designed to be completed at your pace over 6–8 weeks.

If nothing changes
Without a structured way to assess your operation, you risk reacting to vendor promises instead of building durable improvements, leading to wasted effort, team burnout, and avoidable cash flow leakage.

How this compares to the alternatives

Unlike generic finance courses or vendor-led webinars, this course focuses exclusively on the decisions, meetings, and artefacts of credit and collections leadership — giving you a diagnostic lens, not a sales pitch.

Also included: the full course, for when you want the reasoning behind a finding (12 modules, 144 chapters)

Depth reference. The diagnostic and the templates stand on their own; this is what to read when you want the reasoning behind a finding.

Module 1. Understanding the Core Mechanics of Receivables
Establish a shared language and diagnostic baseline for the accounts receivable function.
12 chapters in this module
  1. Defining the scope of accounts receivable operations
  2. Mapping the end-to-end invoice-to-cash cycle
  3. Identifying key handoffs between finance and sales
  4. Tracking the lifecycle of a customer invoice
  5. Understanding the role of credit terms in cash flow
  6. Analyzing the structure of an aging report
  7. Classifying types of customer disputes
  8. Reviewing standard credit policy documentation
  9. Documenting the collections escalation path
  10. Measuring team performance using DSO metrics
  11. Evaluating month-end close dependencies
  12. Auditing current reconciliation procedures
Module 2. Diagnosing Process Maturity
Evaluate where your current workflows stand on a spectrum from manual to automated.
12 chapters in this module
  1. Assessing manual versus system-driven follow-ups
  2. Evaluating consistency in collections messaging
  3. Measuring time spent on reconciliation tasks
  4. Tracking dispute resolution cycle time
  5. Benchmarking response time to customer queries
  6. Reviewing accuracy of cash application logs
  7. Analyzing frequency of manual journal entries
  8. Identifying bottlenecks in approval workflows
  9. Measuring completeness of debtor communication records
  10. Evaluating integration between ERP and email
  11. Auditing escalation timing for past-due accounts
  12. Documenting variance in team member practices
Module 3. Evaluating Credit Risk Decision Points
Examine how credit decisions are made and their downstream impact.
12 chapters in this module
  1. Reviewing new customer onboarding credit checks
  2. Analyzing credit limit approval workflows
  3. Assessing risk scoring methodology transparency
  4. Tracking overrides in credit decisions
  5. Measuring exposure to high-risk customers
  6. Evaluating credit review meeting frequency
  7. Documenting rationale for credit exceptions
  8. Monitoring concentration risk by customer
  9. Reviewing financial statement analysis usage
  10. Assessing credit hold release procedures
  11. Measuring lag between risk trigger and action
  12. Auditing credit policy update cycles
Module 4. Mapping the Collections Conversation
Break down the content, timing, and channels of debtor communication.
12 chapters in this module
  1. Cataloging types of collections letters used
  2. Analyzing call scripts for consistency
  3. Reviewing email templates by delinquency stage
  4. Measuring response rate by contact method
  5. Tracking debtor portal access patterns
  6. Evaluating multilingual communication needs
  7. Assessing tone and legal compliance in messaging
  8. Measuring time to first contact after due date
  9. Reviewing escalation letter timing
  10. Documenting customer opt-out preferences
  11. Analyzing dispute initiation by channel
  12. Mapping communication touchpoints to resolution
Module 5. Analyzing Dispute Resolution Workflows
Unpack how disputes are logged, assigned, and resolved across teams.
12 chapters in this module
  1. Tracking dispute intake from customer email
  2. Reviewing ticket creation in dispute management systems
  3. Measuring handoff time to resolution teams
  4. Analyzing root cause categorization accuracy
  5. Evaluating collaboration between AR and sales
  6. Measuring dispute-to-cash cycle time
  7. Assessing credit memo approval workflows
  8. Documenting customer response to settlement offers
  9. Reviewing dispute aging by type
  10. Auditing resolution success rate trends
  11. Measuring re-dispute frequency
  12. Evaluating evidence collection completeness
Module 6. Assessing Data Integrity and Reconciliation
Examine the reliability of the data that drives decisions.
12 chapters in this module
  1. Reviewing daily cash posting accuracy
  2. Tracking unidentified cash balances
  3. Measuring time to apply payments
  4. Analyzing discrepancies in customer statements
  5. Evaluating bank statement matching frequency
  6. Assessing trial balance reconciliation timing
  7. Documenting manual adjustment logs
  8. Measuring duplicate payment detection rate
  9. Reviewing customer account number consistency
  10. Auditing intercompany reconciliation steps
  11. Tracking unapplied cash resolution time
  12. Measuring data export reliability for reporting
Module 7. Benchmarking Team Structure and Accountability
Evaluate how roles, responsibilities, and reporting shape outcomes.
12 chapters in this module
  1. Mapping collections team hierarchy
  2. Reviewing individual caseload distribution
  3. Measuring follow-up completion rates by agent
  4. Evaluating dispute ownership clarity
  5. Assessing performance review criteria
  6. Tracking training completion for new hires
  7. Analyzing turnover impact on account continuity
  8. Measuring adherence to follow-up schedules
  9. Reviewing escalation responsibility clarity
  10. Auditing supervisor review frequency
  11. Documenting knowledge transfer practices
  12. Evaluating incentive alignment with goals
Module 8. Evaluating Technology Enablement
Understand how systems support or hinder core tasks.
12 chapters in this module
  1. Reviewing ERP accounts receivable module usage
  2. Assessing collections automation capabilities
  3. Measuring system-generated reminder effectiveness
  4. Evaluating debtor portal adoption rate
  5. Tracking system alert response time
  6. Analyzing report generation time by type
  7. Measuring integration stability with email
  8. Reviewing mobile access limitations
  9. Assessing data export flexibility
  10. Auditing user permission consistency
  11. Documenting workarounds for system gaps
  12. Measuring system downtime impact
Module 9. Reframing Leadership Meetings
Transform routine updates into strategic decision forums.
12 chapters in this module
  1. Reviewing weekly collections meeting agenda
  2. Measuring time spent on status updates
  3. Evaluating action item follow-through
  4. Assessing dispute trend presentation quality
  5. Tracking decision log completeness
  6. Analyzing DSO driver discussion depth
  7. Measuring escalation tracking in meetings
  8. Reviewing customer-specific risk discussions
  9. Evaluating credit policy exception reviews
  10. Auditing follow-up accountability clarity
  11. Documenting strategic topic inclusion
  12. Measuring leadership intervention frequency
Module 10. Designing Future-State Scenarios
Model potential changes and their operational implications.
12 chapters in this module
  1. Drafting a no-touch collections scenario
  2. Modeling impact of automated dispute intake
  3. Evaluating centralized versus regional models
  4. Assessing self-service portal expansion
  5. Projecting team size under automation
  6. Reviewing credit decision delegation options
  7. Measuring potential DSO reduction
  8. Analyzing cash application accuracy gains
  9. Estimating reduction in manual follow-ups
  10. Evaluating escalation threshold adjustments
  11. Documenting change management requirements
  12. Planning pilot implementation scope
Module 11. Prioritizing Actions Based on Leverage
Determine what to act on now, later, or never.
12 chapters in this module
  1. Mapping pain points to effort and impact
  2. Reviewing quick win identification criteria
  3. Assessing change readiness by team
  4. Evaluating stakeholder alignment level
  5. Measuring data readiness for automation
  6. Tracking executive sponsorship strength
  7. Analyzing risk of inaction per initiative
  8. Documenting dependency sequencing
  9. Reviewing resource availability constraints
  10. Evaluating cross-functional buy-in
  11. Measuring pilot success probability
  12. Prioritizing initiatives using a decision matrix
Module 12. Building Your Implementation Roadmap
Create a tailored plan to evolve your receivables operation.
12 chapters in this module
  1. Defining your baseline maturity level
  2. Setting realistic 90-day improvement goals
  3. Assigning ownership for key actions
  4. Creating a communication plan for changes
  5. Documenting process change control steps
  6. Reviewing training material development needs
  7. Measuring progress using leading indicators
  8. Establishing feedback loops with team
  9. Auditing change adoption monthly
  10. Updating leadership on milestones
  11. Revising roadmap based on results
  12. Sustaining improvements through governance

Frequently asked

Who is this course designed for?
It's for leaders who own the accounts receivable function and need to assess its current state and decide what to change.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course cover specific software tools?
No, it focuses on the work itself, not on any particular technology or platform.
Will I receive templates I can use immediately?
Yes, every module includes downloadable templates and worked examples.
Is there a live component or are all materials self-paced?
All materials are self-paced with no live sessions required.
What formats do the templates come in?
The implementation playbook downloads as PDF and editable XLSX. The course reads in your learning environment and exports to PDF for offline use. The files are yours to keep.
Can I share this with my team?
The licence is per person. Team pricing opens from three seats: reply to the order confirmation with TEAM and we will set it up.
How quickly can I start?
The diagnostic is one sitting and the templates work straight out of the kit. Account access takes up to 24 hours rather than being instant, because every order is checked and updated against the latest sources before it is delivered.
$199 one-time. Approximately 3 hours per module, designed to be completed at your pace over 6–8 weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee·Know your weakest area today·210 scored questions·Course included· Account access within 24 hours
30-day money-back guarantee, no questions asked.
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