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GEN2432 Mastering Accounts Receivable and Collections Performance

$199.00
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The Executive Diagnostic and Governance Toolkit

Mastering Accounts Receivable and Collections Performance

Score your own function red, amber or green, find out which part is weakest, and walk into the next budget round able to defend what you want to fix. Built for leaders reviewing Accounts receivable and collections.

$199 one-time
30-day money-back guarantee Verified against latest insights, updated access provided within 24h

Each order is checked and updated against the latest insights before delivery. That is why access takes up to 24 hours rather than being instant.

What you walk out with
A scored, ranked picture of your own function, and a defensible answer to what to fix first.
1 You stop guessing where you stand.
You finish with a score, not an opinion: every part of your function rated red, amber or green, with the weakest ranked first. Evidence: a Quick Scan for the shape of it, then seven domain assessments of 30 scored questions each, 210 in all, rolled into one scorecard, plus a maturity radar and a current-versus-target gap analysis.
2 You can defend the decision.
You walk into the budget round with the gap named, the owner named and done defined, instead of a case built on instinct. Evidence: project charter, scope statement, RACI, requirements traceability and work breakdown structure, pre-filled in your domain's language.
3 The work actually moves.
The month after the decision is already built, so nothing stalls waiting for someone to design a form. Evidence: more than 60 project templates across all five PMBOK process groups, plus runbooks, SOPs, a KPI framework, audit checklists and a risk matrix. 55 to 65 files in total.
4 You use it the day it lands.
No blank templates to interpret. Every workbook opens with what it is, who uses it, when, how, a 1 to 5 scoring guide, what good looks like, and a worked example you delete and type over.
The Quick Scan is one sitting. You will know your weakest area before the day is out.
Nothing in it is generic project management: the build rejects any file that could belong to another course. Updated after you enrol, so it reflects where the work stands now. The 144-chapter course is included behind it, for the parts you want to go deeper on.
You’re responsible for results—but the systems, decisions, and processes aren’t aligned to deliver them consistently.

The situation this is built for

Every month, the same cycle returns. Aging reports show surprises. Disputes multiply. Customers push back on terms they agreed to. Your team spends more time documenting exceptions than driving resolution. Leadership questions why DSO fluctuates despite tighter policies. You know the tools aren’t the whole problem—the work itself is fragmented, reactive, and hard to scale.

Who this is for

Head of Credit and Collections in a mid-sized B2B company with complex customer terms, multi-channel invoicing, and growing pressure to improve cash flow without damaging relationships.

Who this is not for

This is not for vendors selling automation tools, junior analysts seeking basic training, or executives looking for high-level trends. It is for those who own the end-to-end outcome and must make the function work day after day.

What you walk away with

  • Assess the current state of your accounts receivable function with precision
  • Identify misalignments between policy, execution, and customer behavior
  • Design a repeatable collections operating rhythm
  • Reduce dispute resolution time through structured escalation paths
  • Build visibility into customer payment intent beyond aging buckets

How this maps to your situation

  • Fragmented processes with inconsistent outcomes
  • High dispute volume overwhelming team capacity
  • Misalignment between sales terms and collections reality
  • Lack of predictive insight into customer payment behavior

Before vs. after

Before
You react to aging reports, juggle exceptions, and defend DSO fluctuations in leadership meetings.
After
You lead with insight, anticipate customer behavior, and demonstrate control over cash performance through deliberate design.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per module, designed to be completed at your pace over 6 to 12 weeks.

If nothing changes
Without a structured approach, the function remains reactive. Small breakdowns compound—disputes grow, write-offs increase, and leadership trust erodes. The cost isn’t just financial. It’s the slow loss of influence and the inability to shape how the business gets paid.

How this compares to the alternatives

Unlike generic training or vendor-led demos, this course focuses exclusively on the operational realities of credit and collections ownership. It does not teach software. It teaches how to assess, design, and lead the work.

Also included: the full course, for when you want the reasoning behind a finding (12 modules, 144 chapters)

Depth reference. The diagnostic and the templates stand on their own; this is what to read when you want the reasoning behind a finding.

Module 1. Mapping the End-to-End Collections Workflow
Understand how work flows from invoice issuance to cash receipt, identifying handoff points and failure modes.
12 chapters in this module
  1. Tracing the journey from invoice to payment posting
  2. Identifying where disputes originate in the billing process
  3. Analyzing the role of customer onboarding in payment behavior
  4. Documenting escalation paths for overdue accounts
  5. Reviewing the impact of pricing adjustments on collections
  6. Mapping communication touchpoints across departments
  7. Assessing the accuracy of customer account data
  8. Evaluating the consistency of credit limit enforcement
  9. Understanding how contract terms influence payment timing
  10. Tracking the frequency of manual journal entries
  11. Measuring the volume of exceptions per invoice cycle
  12. Benchmarking cycle time from invoice due to resolution
Module 2. Diagnosing Credit Risk Assessment Gaps
Evaluate how credit decisions are made and whether they reflect actual customer behavior.
12 chapters in this module
  1. Reviewing the sources used for credit limit determination
  2. Assessing the frequency of credit file updates
  3. Evaluating the use of trade references in approvals
  4. Analyzing write-offs by original credit decision tier
  5. Identifying customers with repeated limit overrides
  6. Measuring the lag between financial filings and review
  7. Tracking customer concentration risk by exposure level
  8. Validating scoring models against payment performance
  9. Documenting exceptions to standard credit policy
  10. Assessing the role of sales input in credit decisions
  11. Reviewing how foreign entities are evaluated
  12. Mapping the approval chain for high-risk customers
Module 3. Evaluating Dispute Resolution Effectiveness
Examine how disputes are logged, assigned, and resolved—and where delays occur.
12 chapters in this module
  1. Classifying dispute types by root cause category
  2. Measuring average time to first response
  3. Assessing the clarity of dispute initiation instructions
  4. Reviewing escalation procedures for unresolved items
  5. Analyzing dispute resolution by product line
  6. Tracking the percentage of disputes resolved within SLA
  7. Evaluating the role of customer service in dispute intake
  8. Measuring re-open rates after case closure
  9. Reviewing documentation requirements for resolution
  10. Assessing alignment between billing and collections teams
  11. Identifying common invoice errors triggering disputes
  12. Benchmarking dispute volume against industry peers
Module 4. Optimizing Cash Application Processes
Ensure payments are matched accurately and posted without delay.
12 chapters in this module
  1. Mapping the path of remittance data from receipt to posting
  2. Measuring unapplied cash as a percentage of total receipts
  3. Assessing the use of lockbox versus direct deposits
  4. Reviewing the handling of partial payments
  5. Evaluating the reconciliation of bank statements
  6. Tracking exceptions in electronic payment formats
  7. Analyzing the time lag between receipt and application
  8. Assessing the role of AP automation on remittance quality
  9. Measuring team capacity against daily payment volume
  10. Reviewing customer-specific application rules
  11. Identifying recurring mismatches in payment references
  12. Evaluating the need for dedicated cash analysts
Module 5. Designing Customer Communication Protocols
Create consistent, effective messaging that drives action without damaging relationships.
12 chapters in this module
  1. Reviewing the timing of first past-due notice
  2. Assessing tone and clarity in dunning letters
  3. Evaluating multilingual communication needs
  4. Tracking response rates by message type
  5. Designing escalation language for legal readiness
  6. Measuring customer opt-outs from digital channels
  7. Assessing the role of phone follow-ups in resolution
  8. Reviewing call scripting standards across agents
  9. Analyzing customer feedback on communication frequency
  10. Mapping approval requirements for customized messaging
  11. Benchmarking contact attempt success rates
  12. Evaluating the integration of communication logs
Module 6. Integrating Collections into Sales Contracts
Align commercial terms with enforceable payment expectations.
12 chapters in this module
  1. Reviewing standard contract templates for clarity on terms
  2. Assessing the process for approving deviations from policy
  3. Tracking the frequency of extended payment terms by rep
  4. Evaluating the role of legal in contract finalization
  5. Measuring adoption of digital signature workflows
  6. Analyzing disputes tied to ambiguous contract language
  7. Reviewing the handoff from sales to credit operations
  8. Assessing customer acknowledgment of payment terms
  9. Tracking early payment discount utilization rates
  10. Evaluating the impact of volume discounts on payment behavior
  11. Measuring compliance with credit hold provisions
  12. Documenting customer education on billing cycles
Module 7. Measuring and Managing DSO Performance
Go beyond the headline number to understand what drives fluctuations.
12 chapters in this module
  1. Calculating DSO using consistent methodology
  2. Segmenting DSO by customer size and region
  3. Analyzing the impact of seasonal billing spikes
  4. Reviewing the effect of credit holds on revenue
  5. Assessing write-off timing on DSO distortion
  6. Measuring days in dispute versus days overdue
  7. Evaluating the role of extended terms in DSO creep
  8. Tracking customer-specific payment pattern shifts
  9. Reviewing the accuracy of revenue recognition timing
  10. Assessing the impact of foreign currency invoicing
  11. Benchmarking DSO against peer group performance
  12. Identifying early warning indicators of DSO risk
Module 8. Building Predictive Payment Intelligence
Use historical patterns to anticipate customer actions and plan accordingly.
12 chapters in this module
  1. Reviewing historical payment date distributions
  2. Assessing the reliability of customer payment promises
  3. Building customer-specific payment calendars
  4. Evaluating the use of cash forecasting inputs
  5. Identifying behavioral shifts before delinquency
  6. Measuring the accuracy of promised payment dates
  7. Analyzing the impact of economic indicators on payment timing
  8. Reviewing customer communication patterns pre-default
  9. Assessing the role of account management in payment cues
  10. Tracking early warning signs in invoice acceptance
  11. Developing lead indicators for collections focus
  12. Validating predictions against actual cash receipts
Module 9. Aligning Cross-Functional Accountability
Clarify roles across finance, sales, and operations to close gaps in execution.
12 chapters in this module
  1. Mapping the RACI for dispute resolution
  2. Assessing sales incentive alignment with collections goals
  3. Reviewing interdepartmental escalation paths
  4. Measuring shared ownership of customer credit health
  5. Evaluating the role of procurement in payment delays
  6. Tracking service delivery issues impacting billing
  7. Assessing customer success involvement in payment discussions
  8. Reviewing executive sponsorship for policy adherence
  9. Measuring cross-functional meeting effectiveness
  10. Identifying silos in customer account ownership
  11. Evaluating the impact of shipping accuracy on disputes
  12. Documenting handoff requirements between teams
Module 10. Developing Escalation and Legal Readiness
Prepare for worst-case scenarios while preserving customer value.
12 chapters in this module
  1. Reviewing the criteria for legal referral
  2. Assessing documentation completeness for collections cases
  3. Evaluating the timing of first legal notice
  4. Measuring the cost of collections actions per account
  5. Tracking the success rate of legal collections
  6. Reviewing jurisdiction-specific enforcement options
  7. Assessing the role of collection agencies in the strategy
  8. Measuring customer retention after legal action
  9. Evaluating the impact of liens and UCC filings
  10. Documenting internal approval workflows for escalation
  11. Assessing the legal review cycle time
  12. Benchmarking pre-charge-off resolution rates
Module 11. Implementing Continuous Process Improvement
Establish a rhythm of review and refinement for sustained gains.
12 chapters in this module
  1. Scheduling monthly performance deep dives
  2. Assessing the quality of root cause analysis
  3. Reviewing key metric trends over six months
  4. Measuring the implementation rate of improvement ideas
  5. Evaluating team feedback on process pain points
  6. Tracking changes in customer payment behavior
  7. Assessing the impact of system changes on outcomes
  8. Reviewing training effectiveness for new hires
  9. Measuring consistency in policy application
  10. Identifying recurring bottlenecks in resolution
  11. Evaluating the role of leadership check-ins
  12. Documenting lessons from write-off reviews
Module 12. Creating a Sustainable Collections Operating Model
Embed resilience and adaptability into the function’s core design.
12 chapters in this module
  1. Defining the ideal state for collections operations
  2. Assessing current maturity against future needs
  3. Reviewing staffing models against workload volume
  4. Evaluating technology enablers for future scale
  5. Measuring leadership alignment on priorities
  6. Tracking customer relationship impact over time
  7. Assessing the sustainability of current processes
  8. Reviewing succession planning for key roles
  9. Evaluating knowledge transfer mechanisms
  10. Measuring adaptability to market changes
  11. Documenting performance under stress conditions
  12. Planning the next evolution of the function

Frequently asked

Who is this course designed for?
It is for Heads of Credit and Collections who own end-to-end performance and must improve results regardless of current tools or team size.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course require specific software or tools?
No. The course focuses on process, decision-making, and operating models, not integration with any particular system.
Will I receive templates I can use immediately?
Yes. Each module includes downloadable templates and real-world examples tailored to accounts receivable workflows.
What is the hand-built implementation playbook?
A custom document delivered with your access that maps course insights to your specific organizational context and priorities.
What formats do the templates come in?
The implementation playbook downloads as PDF and editable XLSX. The course reads in your learning environment and exports to PDF for offline use. The files are yours to keep.
Can I share this with my team?
The licence is per person. Team pricing opens from three seats: reply to the order confirmation with TEAM and we will set it up.
How quickly can I start?
The diagnostic is one sitting and the templates work straight out of the kit. Account access takes up to 24 hours rather than being instant, because every order is checked and updated against the latest sources before it is delivered.
$199 one-time. Approximately 3 hours per module, designed to be completed at your pace over 6 to 12 weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee·Know your weakest area today·210 scored questions·Course included· Account access within 24 hours
30-day money-back guarantee, no questions asked.
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