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Mastering Atlassian Jira Service Desk; Implementation and Configuration

Mastering Atlassian Jira Service Desk; Implementation and Configuration

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering Atlassian Jira Service Desk: Implementation and Configuration



Course Overview

This comprehensive course is designed to equip you with the knowledge and skills required to implement and configure Atlassian Jira Service Desk. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date learning experience that prepares you for real-world applications.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Module 1: Introduction to Jira Service Desk

  • Overview of Jira Service Desk
  • Key features and benefits
  • Understanding the Jira Service Desk architecture
  • Basic configuration and setup

Module 2: Setting up Jira Service Desk

  • Configuring Jira Service Desk for your organization
  • Creating and managing service desks
  • Defining and managing request types
  • Configuring workflows and approval processes

Module 3: Managing Requests and Incidents

  • Understanding the request and incident management process
  • Creating and managing requests and incidents
  • Assigning and managing request and incident owners
  • Configuring and using SLAs and deadlines

Module 4: Managing Problems and Changes

  • Understanding the problem and change management process
  • Creating and managing problems and changes
  • Assigning and managing problem and change owners
  • Configuring and using workflows and approval processes

Module 5: Reporting and Analytics

  • Understanding the reporting and analytics capabilities of Jira Service Desk
  • Creating and managing reports and dashboards
  • Using data to improve service desk operations
  • Configuring and using custom reports and dashboards

Module 6: Integrating with Other Atlassian Tools

  • Understanding the integration capabilities of Jira Service Desk
  • Integrating with Jira Software and Jira Core
  • Integrating with Confluence and Hipchat
  • Configuring and using custom integrations

Module 7: Advanced Configuration and Customization

  • Understanding the advanced configuration and customization options of Jira Service Desk
  • Configuring and using custom workflows and approval processes
  • Configuring and using custom request and incident types
  • Configuring and using custom fields and screens

Module 8: Security and Compliance

  • Understanding the security and compliance capabilities of Jira Service Desk
  • Configuring and using security and compliance features
  • Using data encryption and access controls
  • Configuring and using audit logs and compliance reports

Module 9: Best Practices and Troubleshooting

  • Understanding best practices for implementing and configuring Jira Service Desk
  • Troubleshooting common issues and errors
  • Using debugging and logging tools
  • Configuring and using performance optimization features

Module 10: Course Wrap-Up and Next Steps

  • Reviewing key concepts and takeaways
  • Understanding next steps and additional resources
  • Preparing for the certification exam
  • Receiving your Certificate of Completion


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a testament to your knowledge and skills in implementing and configuring Atlassian Jira Service Desk.

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