Mastering HR Shared Service Center Implementation: A Step-by-Step Guide
Course Overview This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to successfully implement a Shared Service Center (SSC) in their organization. Through interactive and engaging content, participants will gain a deep understanding of the SSC model, its benefits, and the step-by-step process for implementation.
Course Objectives - Understand the concept and benefits of a Shared Service Center (SSC)
- Learn the key components and infrastructure required for SSC implementation
- Develop a comprehensive understanding of the SSC operating model
- Acquire the skills to design and implement a SSC in their organization
- Understand how to measure and evaluate the effectiveness of a SSC
Course Outline Module 1: Introduction to Shared Service Centers
- Defining Shared Service Centers (SSCs)
- Benefits of SSCs
- Evolution of SSCs
- Types of SSCs
- SSC operating models
Module 2: Planning and Designing a Shared Service Center
- Conducting a feasibility study
- Defining the SSC's mission and vision
- Developing a business case for the SSC
- Designing the SSC's organizational structure
- Defining the SSC's services and service levels
Module 3: Building the Shared Service Center Infrastructure
- Technology infrastructure
- HR systems and processes
- Recruitment and staffing
- Training and development
- Change management and communication
Module 4: Implementing the Shared Service Center
- Project planning and management
- Process mapping and design
- Service level agreements (SLAs)
- Key performance indicators (KPIs)
- Implementation and transition planning
Module 5: Managing and Evaluating the Shared Service Center
- Service management and delivery
- Performance measurement and reporting
- Continuous improvement and quality management
- Customer satisfaction and feedback
- Return on investment (ROI) analysis
Module 6: Advanced Topics in Shared Service Centers
- Global SSCs and cultural considerations
- SSCs in the digital age
- Robotic process automation (RPA) and artificial intelligence (AI)
- Business process outsourcing (BPO) and SSCs
- Future trends and directions in SSCs
Course Features - Interactive and engaging content: Learn through real-world examples, case studies, and interactive exercises
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSC implementation
- Personalized learning: Tailor the course to your needs and interests
- Expert instructors: Learn from experienced professionals with extensive knowledge in SSC implementation
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access the course at any time, from any location
- User-friendly: Easy-to-use interface and navigation
- Mobile-accessible: Access the course on your mobile device
- Community-driven: Connect with other learners and instructors through discussion forums
- Actionable insights: Apply the knowledge and skills learned to real-world situations
- Hands-on projects: Complete practical projects to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, at your own pace
- Lifetime access: Access the course materials forever
- Gamification: Engage in a fun and interactive learning experience
- Progress tracking: Monitor your progress and stay motivated
Course Format The course is delivered online, through a combination of: - Video lessons
- Interactive exercises and quizzes
- Case studies and real-world examples
- Discussion forums and community engagement
- Hands-on projects and assignments
Course Duration The course is self-paced, and can be completed in approximately 80 hours.
Certificate Upon completion of the course, participants will receive a certificate, issued by The Art of Service.,
- Understand the concept and benefits of a Shared Service Center (SSC)
- Learn the key components and infrastructure required for SSC implementation
- Develop a comprehensive understanding of the SSC operating model
- Acquire the skills to design and implement a SSC in their organization
- Understand how to measure and evaluate the effectiveness of a SSC
Course Outline Module 1: Introduction to Shared Service Centers
- Defining Shared Service Centers (SSCs)
- Benefits of SSCs
- Evolution of SSCs
- Types of SSCs
- SSC operating models
Module 2: Planning and Designing a Shared Service Center
- Conducting a feasibility study
- Defining the SSC's mission and vision
- Developing a business case for the SSC
- Designing the SSC's organizational structure
- Defining the SSC's services and service levels
Module 3: Building the Shared Service Center Infrastructure
- Technology infrastructure
- HR systems and processes
- Recruitment and staffing
- Training and development
- Change management and communication
Module 4: Implementing the Shared Service Center
- Project planning and management
- Process mapping and design
- Service level agreements (SLAs)
- Key performance indicators (KPIs)
- Implementation and transition planning
Module 5: Managing and Evaluating the Shared Service Center
- Service management and delivery
- Performance measurement and reporting
- Continuous improvement and quality management
- Customer satisfaction and feedback
- Return on investment (ROI) analysis
Module 6: Advanced Topics in Shared Service Centers
- Global SSCs and cultural considerations
- SSCs in the digital age
- Robotic process automation (RPA) and artificial intelligence (AI)
- Business process outsourcing (BPO) and SSCs
- Future trends and directions in SSCs
Course Features - Interactive and engaging content: Learn through real-world examples, case studies, and interactive exercises
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSC implementation
- Personalized learning: Tailor the course to your needs and interests
- Expert instructors: Learn from experienced professionals with extensive knowledge in SSC implementation
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access the course at any time, from any location
- User-friendly: Easy-to-use interface and navigation
- Mobile-accessible: Access the course on your mobile device
- Community-driven: Connect with other learners and instructors through discussion forums
- Actionable insights: Apply the knowledge and skills learned to real-world situations
- Hands-on projects: Complete practical projects to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, at your own pace
- Lifetime access: Access the course materials forever
- Gamification: Engage in a fun and interactive learning experience
- Progress tracking: Monitor your progress and stay motivated
Course Format The course is delivered online, through a combination of: - Video lessons
- Interactive exercises and quizzes
- Case studies and real-world examples
- Discussion forums and community engagement
- Hands-on projects and assignments
Course Duration The course is self-paced, and can be completed in approximately 80 hours.
Certificate Upon completion of the course, participants will receive a certificate, issued by The Art of Service.,
- Interactive and engaging content: Learn through real-world examples, case studies, and interactive exercises
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSC implementation
- Personalized learning: Tailor the course to your needs and interests
- Expert instructors: Learn from experienced professionals with extensive knowledge in SSC implementation
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access the course at any time, from any location
- User-friendly: Easy-to-use interface and navigation
- Mobile-accessible: Access the course on your mobile device
- Community-driven: Connect with other learners and instructors through discussion forums
- Actionable insights: Apply the knowledge and skills learned to real-world situations
- Hands-on projects: Complete practical projects to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, at your own pace
- Lifetime access: Access the course materials forever
- Gamification: Engage in a fun and interactive learning experience
- Progress tracking: Monitor your progress and stay motivated