What does the Shared Service Center Implementation course cover?
Shared Service Center Implementation is covered here in 8 modules: Introduction to Shared Service Centers: History and evolution of SSCs, Planning and Designing an SSC: Conducting a feasibility study, Implementing an SSC: Training and change management, Establishing a project team and roles and 5 more.
How do you approach Shared Service Center Implementation step by step?
The work is sequenced in 8 stages. It starts with Introduction to Shared Service Centers: History and evolution of SSCs, moves through Planning and Designing an SSC: Conducting a feasibility study and implementing an SSC: Training and change management, Establishing a project team and roles, and ends at SSC Continuous Improvement: Innovation and creativity, Benchmarking and best practices.
What is in Module 1 of the Shared Service Center Implementation course?
Module 1 is Introduction to Shared Service Centers: History and evolution of SSCs. It works through Definition and concept of a Shared Service Center (SSC), History and evolution of SSCs, benefits of implementing an SSC and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the Shared Service Center Implementation course delivered?
The Shared Service Center Implementation course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Shared Service Center Implementation course cost?
The Shared Service Center Implementation course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Center Implementation, HR Shared Service Center Implementation, Building and Optimizing HR Shared Service Centers, Implementing and Optimizing HR Shared Service Centers.
More answers: what you get with every course, refund policy, all help answers.
Mastering Shared Service Center Implementation: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills necessary to successfully implement a Shared Service Center (SSC). Through interactive and engaging lessons, participants will gain a deep understanding of the SSC concept, its benefits, and the step-by-step process of implementing it.Course Objectives
- Understand the concept and benefits of a Shared Service Center (SSC)
- Learn the step-by-step process of implementing an SSC
- Develop skills in planning, designing, and implementing an SSC
- Understand how to measure the success of an SSC
- Receive a certificate upon completion, issued by The Art of Service
Course Outline
Module 1. Introduction to Shared Service Centers: History and evolution of SSCs
- Definition and concept of a Shared Service Center (SSC)
- History and evolution of SSCs
- Benefits of implementing an SSC
- Types of SSCs (in-house, outsourced, hybrid)
Module 2. Planning and Designing an SSC: Conducting a feasibility study
- Conducting a feasibility study
- Defining the scope and objectives of the SSC
- Identifying stakeholders and their roles
- Developing a business case for the SSC
- Designing the SSC structure and governance
Module 3. Implementing an SSC: Training and change management, Establishing a project team and roles
- Developing a project plan and timeline
- Establishing a project team and roles
- Conducting a gap analysis and developing a transition plan
- Implementing SSC processes and systems
- Training and change management
Module 4. Measuring SSC Success: Continuous improvement and innovation
- Defining key performance indicators (KPIs)
- Developing a dashboard and reporting framework
- Conducting regular review and assessment
- Continuous improvement and innovation
Module 5. SSC Operations and Management: Vendor management and outsourcing
- Service level agreements (SLAs) and service catalogues
- SSC staffing and talent management
- Vendor management and outsourcing
- Risk management and business continuity
Module 6. SSC Technology and Systems: Business process management (BPM) systems
- Overview of SSC technology and systems
- Enterprise resource planning (ERP) systems
- Customer relationship management (CRM) systems
- Business process management (BPM) systems
Module 7. SSC Security and Compliance: Data protection and privacy, SSC security risks and threats
- SSC security risks and threats
- Compliance and regulatory requirements
- Data protection and privacy
- Business continuity and disaster recovery
Module 8. SSC Continuous Improvement: Innovation and creativity, Benchmarking and best practices
- Lean and Six Sigma methodologies
- Process improvement and re-engineering
- Benchmarking and best practices
- Innovation and creativity
Course Features
- Interactive and engaging lessons: Learn through real-world examples, case studies, and interactive exercises
- Comprehensive and up-to-date content: Covering the latest trends and best practices in SSC implementation
- Personalized learning: Tailor your learning experience to your needs and goals
- Expert instructors: Learn from experienced professionals with extensive knowledge in SSC implementation
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access the course at any time, from any location
- User-friendly platform: Easy to navigate and use, with clear instructions and support
- Mobile-accessible: Access the course on your mobile device, anytime and anywhere
- Community-driven: Connect with other learners and instructors, share experiences and best practices
- Actionable insights: Apply your knowledge and skills to real-world scenarios and projects
- Hands-on projects: Work on practical projects to reinforce your learning and gain experience
- Bite-sized lessons: Learn in manageable chunks, with clear objectives and outcomes
- Lifetime access: Access the course materials and resources for life
- Gamification: Engage with the course through interactive games and challenges
- Progress tracking: Monitor your progress and stay on track with your learning goals
Course Format
The course is delivered online, through a combination of:- Video lessons and tutorials
- Interactive exercises and quizzes
- Case studies and real-world examples
- Downloadable resources and templates
- Live webinars and Q&A sessions
Course Duration
The course is self-paced, and you can complete it in your own time. The estimated duration is:- 8-10 hours of video lessons and tutorials
- 10-15 hours of interactive exercises and quizzes
- 5-10 hours of case studies and real-world examples
- 2-5 hours of live webinars and Q&A sessions
Course Prerequisites
There are no prerequisites for this course. It is designed for anyone interested in learning about Shared Service Center implementation, including:- Business professionals
- IT professionals
- Operations managers
- Project managers
- Consultants