Mastering ISO 20000: A Step-by-Step Guide to IT Service Management and Risk Control
This comprehensive course is designed to provide participants with a thorough understanding of the principles and practices of IT service management and risk control, as outlined in the ISO 20000 standard.Course Overview This course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and focused on real-world applications. Our expert instructors will guide you through the course material, and upon completion, you will receive a certificate issued by The Art of Service.
Course Features - Interactive: Engage with the course material through interactive lessons and activities.
- Engaging: Learn through a variety of formats, including video, text, and images.
- Comprehensive: Cover all aspects of IT service management and risk control.
- Personalized: Tailor the course to your needs and interests.
- Up-to-date: Stay current with the latest developments in IT service management and risk control.
- Practical: Apply the concepts and principles to real-world scenarios.
- Real-world applications: Use case studies and examples to illustrate key concepts.
- High-quality content: Learn from expert instructors and access high-quality course materials.
- Expert instructors: Benefit from the knowledge and experience of our expert instructors.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Access the course material at any time and from any location.
- User-friendly: Navigate the course platform with ease.
- Mobile-accessible: Access the course material on your mobile device.
- Community-driven: Connect with other participants and instructors through our online community.
- Actionable insights: Apply the concepts and principles to your work and organization.
- Hands-on projects: Complete practical projects to reinforce your learning.
- Bite-sized lessons: Learn in manageable chunks, at your own pace.
- Lifetime access: Access the course material for as long as you need.
- Gamification: Engage with the course material through interactive games and challenges.
- Progress tracking: Monitor your progress and stay on track.
Course Outline Module 1: Introduction to ISO 20000
- Overview of the ISO 20000 standard
- Benefits of implementing ISO 20000
- Key principles and concepts
Module 2: IT Service Management
- Definition and scope of IT service management
- Key processes and activities
- Service desk and incident management
- Problem management and change management
Module 3: Risk Management
- Definition and scope of risk management
- Key principles and concepts
- Risk assessment and risk treatment
- Risk monitoring and review
Module 4: Service Level Management
- Definition and scope of service level management
- Key principles and concepts
- Service level agreements (SLAs)
- Service level management processes
Module 5: Capacity Management
- Definition and scope of capacity management
- Key principles and concepts
- Capacity planning and management
- Resource allocation and utilization
Module 6: IT Service Continuity Management
- Definition and scope of IT service continuity management
- Key principles and concepts
- Business impact analysis (BIA)
- IT service continuity plans
Module 7: Information Security Management
- Definition and scope of information security management
- Key principles and concepts
- Information security policies and procedures
- Incident response and management
Module 8: Supplier Management
- Definition and scope of supplier management
- Key principles and concepts
- Supplier selection and evaluation
- Contract management and review
Module 9: Implementation and Operation
- Implementation planning and execution
- Operational management and monitoring
- Continual improvement and review
Module 10: Auditing and Certification
- Auditing principles and practices
- Certification process and requirements
- Maintaining certification and continual improvement
Certificate Upon completion of the course, participants will receive a certificate issued by The Art of Service. ,
- Interactive: Engage with the course material through interactive lessons and activities.
- Engaging: Learn through a variety of formats, including video, text, and images.
- Comprehensive: Cover all aspects of IT service management and risk control.
- Personalized: Tailor the course to your needs and interests.
- Up-to-date: Stay current with the latest developments in IT service management and risk control.
- Practical: Apply the concepts and principles to real-world scenarios.
- Real-world applications: Use case studies and examples to illustrate key concepts.
- High-quality content: Learn from expert instructors and access high-quality course materials.
- Expert instructors: Benefit from the knowledge and experience of our expert instructors.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Access the course material at any time and from any location.
- User-friendly: Navigate the course platform with ease.
- Mobile-accessible: Access the course material on your mobile device.
- Community-driven: Connect with other participants and instructors through our online community.
- Actionable insights: Apply the concepts and principles to your work and organization.
- Hands-on projects: Complete practical projects to reinforce your learning.
- Bite-sized lessons: Learn in manageable chunks, at your own pace.
- Lifetime access: Access the course material for as long as you need.
- Gamification: Engage with the course material through interactive games and challenges.
- Progress tracking: Monitor your progress and stay on track.