What does the ISO 20000 course cover?
ISO 20000 is covered here in 8 modules: Introduction to IT Service Management: Benefits of ITSM, ITSM frameworks and models, IT Service Management Processes: Service level management, Information security management, IT Service Management Functions: Service catalog management, Service portfolio management and 5 more.
How do you approach ISO 20000 step by step?
The work is sequenced in 8 stages. It starts with Introduction to IT Service Management: Benefits of ITSM, ITSM frameworks and models, moves through IT Service Management Processes: Service level management, Information security management and IT Service Management Functions: Service catalog management, Service portfolio management, and ends at IT Service Management Case Studies: ITSM success stories, Real-world ITSM case studies.
What is in Module 1 of the ISO 20000 course?
Module 1 is Introduction to IT Service Management: Benefits of ITSM, ITSM frameworks and models. It works through Definition and scope of ITSM, Benefits of ITSM, overview of the ISO 20000 standard and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the ISO 20000 course delivered?
The ISO 20000 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 course cost?
The ISO 20000 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: ISO 20000 Implementation Mastery, ISO 20000 Implementation Masterclass, A, ISO 10007.
More answers: what you get with every course, refund policy, all help answers.
Mastering ISO 20000: A Step-by-Step Guide to IT Service Management
Course Overview
This comprehensive course is designed to provide participants with a thorough understanding of the principles and practices of IT Service Management (ITSM) based on the ISO 20000 standard. Participants will gain the knowledge and skills necessary to implement and maintain an effective ITSM system that meets the requirements of the standard.Course Objectives
- Understand the principles and concepts of ITSM and ISO 20000
- Learn how to implement and maintain an effective ITSM system
- Gain the knowledge and skills necessary to pass the ISO 20000 certification exam
- Understand how to apply the principles of ITSM in real-world scenarios
- Develop the skills necessary to lead and manage ITSM initiatives
Course Outline
Module 1. Introduction to IT Service Management: Benefits of ITSM, ITSM frameworks and models
- Definition and scope of ITSM
- Benefits of ITSM
- Overview of the ISO 20000 standard
- ITSM frameworks and models
Module 2. IT Service Management Processes: Service level management, Information security management
- Service desk and incident management
- Problem management
- Change management
- Release and deployment management
- Service level management
- Capacity management
- IT service continuity management
- Information security management
Module 3. IT Service Management Functions: Service catalog management, Service portfolio management
- Service catalog management
- Service portfolio management
- Service level agreement (SLA) management
- Service reporting and metrics
- Service measurement and benchmarking
Module 4. Implementing IT Service Management: Implementing ITSM tools and technology
- Implementing ITSM processes and functions
- Defining ITSM roles and responsibilities
- Developing ITSM policies and procedures
- Establishing ITSM metrics and benchmarks
- Implementing ITSM tools and technology
Module 5. Maintaining and Improving IT Service Management: ITSM audit and certification
- Maintaining ITSM processes and functions
- Continual service improvement
- Service reporting and metrics
- Service measurement and benchmarking
- ITSM audit and certification
Module 6. IT Service Management Tools and Technology: Change management tools, Problem management tools
- Overview of ITSM tools and technology
- Service desk and incident management tools
- Problem management tools
- Change management tools
- Release and deployment management tools
- Service level management tools
Module 7. IT Service Management Best Practices: COBIT and ITSM, ITSM and DevOps
- ITSM best practices
- ITIL and ISO 20000
- COBIT and ITSM
- ITSM and cloud computing
- ITSM and DevOps
Module 8. IT Service Management Case Studies: ITSM success stories, Real-world ITSM case studies
- Real-world ITSM case studies
- ITSM success stories
- ITSM challenges and lessons learned
- ITSM best practices in action
Course Features
- Interactive and engaging: The course includes interactive lessons, quizzes, and games to keep participants engaged and motivated.
- Comprehensive: The course covers all aspects of ITSM and ISO 20000, including processes, functions, and tools.
- Personalized: Participants can learn at their own pace and on their own schedule.
- Up-to-date: The course is updated regularly to reflect the latest developments in ITSM and ISO 20000.
- Practical: The course includes real-world examples and case studies to illustrate key concepts and best practices.
- Expert instructors: The course is taught by experienced instructors with expertise in ITSM and ISO 20000.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: The course is available online and can be accessed from anywhere, at any time.
- User-friendly: The course is designed to be easy to use and navigate, with clear instructions and minimal technical requirements.
- Mobile-accessible: The course can be accessed on mobile devices, allowing participants to learn on-the-go.
- Community-driven: Participants can connect with other learners and instructors through online forums and discussion groups.
- Actionable insights: The course provides actionable insights and practical advice that participants can apply in their own organizations.
- Hands-on projects: The course includes hands-on projects and exercises to help participants apply key concepts and best practices.
- Bite-sized lessons: The course is divided into bite-sized lessons, making it easy to fit learning into a busy schedule.
- Lifetime access: Participants have lifetime access to the course materials and can review them at any time.
- Gamification: The course includes gamification elements, such as points and badges, to make learning fun and engaging.
- Progress tracking: Participants can track their progress through the course and receive feedback on their performance.