Mastering IT Managed Services: Boosting Efficiency and Profitability
This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to master IT managed services, boost efficiency, and increase profitability. Upon completion of this course, participants will receive a certificate issued by The Art of Service.Course Features - Interactive and engaging content
- Comprehensive and personalized learning experience
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content developed by expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning schedule and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline Chapter 1: Introduction to IT Managed Services
- Defining IT Managed Services
- Benefits of IT Managed Services
- Types of IT Managed Services
- Key Players in the IT Managed Services Market
Chapter 2: IT Service Management (ITSM) Frameworks
- Overview of ITSM Frameworks
- ITIL (Information Technology Infrastructure Library)
- COBIT (Control Objectives for Information and Related Technology)
- ISO/IEC 20000 (International Organization for Standardization)
Chapter 3: Service Desk Management
- Service Desk Fundamentals
- Service Desk Processes and Procedures
- Service Desk Metrics and Performance Indicators
- Service Desk Tools and Technologies
Chapter 4: Incident Management
- Incident Management Fundamentals
- Incident Management Processes and Procedures
- Incident Management Metrics and Performance Indicators
- Incident Management Tools and Technologies
Chapter 5: Problem Management
- Problem Management Fundamentals
- Problem Management Processes and Procedures
- Problem Management Metrics and Performance Indicators
- Problem Management Tools and Technologies
Chapter 6: Change Management
- Change Management Fundamentals
- Change Management Processes and Procedures
- Change Management Metrics and Performance Indicators
- Change Management Tools and Technologies
Chapter 7: Release and Deployment Management
- Release and Deployment Management Fundamentals
- Release and Deployment Management Processes and Procedures
- Release and Deployment Management Metrics and Performance Indicators
- Release and Deployment Management Tools and Technologies
Chapter 8: Service Level Management
- Service Level Management Fundamentals
- Service Level Management Processes and Procedures
- Service Level Management Metrics and Performance Indicators
- Service Level Management Tools and Technologies
Chapter 9: Capacity Management
- Capacity Management Fundamentals
- Capacity Management Processes and Procedures
- Capacity Management Metrics and Performance Indicators
- Capacity Management Tools and Technologies
Chapter 10: IT Service Continuity Management
- IT Service Continuity Management Fundamentals
- IT Service Continuity Management Processes and Procedures
- IT Service Continuity Management Metrics and Performance Indicators
- IT Service Continuity Management Tools and Technologies
Chapter 11: Information Security Management
- Information Security Management Fundamentals
- Information Security Management Processes and Procedures
- Information Security Management Metrics and Performance Indicators
- Information Security Management Tools and Technologies
Chapter 12: Supplier Management
- Supplier Management Fundamentals
- Supplier Management Processes and Procedures
- Supplier Management Metrics and Performance Indicators
- Supplier Management Tools and Technologies
Chapter 13: IT Asset Management
- IT Asset Management Fundamentals
- IT Asset Management Processes and Procedures
- IT Asset Management Metrics and Performance Indicators
- IT Asset Management Tools and Technologies
Chapter 14: IT Cost Management
- IT Cost Management Fundamentals
- IT Cost Management Processes and Procedures
- IT Cost Management Metrics and Performance Indicators
- IT Cost Management Tools and Technologies
Chapter 15: IT Performance Management
- IT Performance Management Fundamentals
- IT Performance Management Processes and Procedures
- IT Performance Management Metrics and Performance Indicators
- IT Performance Management Tools and Technologies
Chapter 16: IT Governance
- IT Governance Fundamentals
- IT Governance Frameworks and Standards
- IT Governance Processes and Procedures
- IT Governance Metrics and Performance Indicators
Chapter 17: IT Risk Management
- IT Risk Management Fundamentals
- IT Risk Management Processes and Procedures
- IT Risk Management Metrics and Performance Indicators
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Chapter 1: Introduction to IT Managed Services
- Defining IT Managed Services
- Benefits of IT Managed Services
- Types of IT Managed Services
- Key Players in the IT Managed Services Market
Chapter 2: IT Service Management (ITSM) Frameworks
- Overview of ITSM Frameworks
- ITIL (Information Technology Infrastructure Library)
- COBIT (Control Objectives for Information and Related Technology)
- ISO/IEC 20000 (International Organization for Standardization)
Chapter 3: Service Desk Management
- Service Desk Fundamentals
- Service Desk Processes and Procedures
- Service Desk Metrics and Performance Indicators
- Service Desk Tools and Technologies
Chapter 4: Incident Management
- Incident Management Fundamentals
- Incident Management Processes and Procedures
- Incident Management Metrics and Performance Indicators
- Incident Management Tools and Technologies
Chapter 5: Problem Management
- Problem Management Fundamentals
- Problem Management Processes and Procedures
- Problem Management Metrics and Performance Indicators
- Problem Management Tools and Technologies
Chapter 6: Change Management
- Change Management Fundamentals
- Change Management Processes and Procedures
- Change Management Metrics and Performance Indicators
- Change Management Tools and Technologies
Chapter 7: Release and Deployment Management
- Release and Deployment Management Fundamentals
- Release and Deployment Management Processes and Procedures
- Release and Deployment Management Metrics and Performance Indicators
- Release and Deployment Management Tools and Technologies
Chapter 8: Service Level Management
- Service Level Management Fundamentals
- Service Level Management Processes and Procedures
- Service Level Management Metrics and Performance Indicators
- Service Level Management Tools and Technologies
Chapter 9: Capacity Management
- Capacity Management Fundamentals
- Capacity Management Processes and Procedures
- Capacity Management Metrics and Performance Indicators
- Capacity Management Tools and Technologies
Chapter 10: IT Service Continuity Management
- IT Service Continuity Management Fundamentals
- IT Service Continuity Management Processes and Procedures
- IT Service Continuity Management Metrics and Performance Indicators
- IT Service Continuity Management Tools and Technologies
Chapter 11: Information Security Management
- Information Security Management Fundamentals
- Information Security Management Processes and Procedures
- Information Security Management Metrics and Performance Indicators
- Information Security Management Tools and Technologies
Chapter 12: Supplier Management
- Supplier Management Fundamentals
- Supplier Management Processes and Procedures
- Supplier Management Metrics and Performance Indicators
- Supplier Management Tools and Technologies
Chapter 13: IT Asset Management
- IT Asset Management Fundamentals
- IT Asset Management Processes and Procedures
- IT Asset Management Metrics and Performance Indicators
- IT Asset Management Tools and Technologies
Chapter 14: IT Cost Management
- IT Cost Management Fundamentals
- IT Cost Management Processes and Procedures
- IT Cost Management Metrics and Performance Indicators
- IT Cost Management Tools and Technologies
Chapter 15: IT Performance Management
- IT Performance Management Fundamentals
- IT Performance Management Processes and Procedures
- IT Performance Management Metrics and Performance Indicators
- IT Performance Management Tools and Technologies
Chapter 16: IT Governance
- IT Governance Fundamentals
- IT Governance Frameworks and Standards
- IT Governance Processes and Procedures
- IT Governance Metrics and Performance Indicators
Chapter 17: IT Risk Management
- IT Risk Management Fundamentals
- IT Risk Management Processes and Procedures
- IT Risk Management Metrics and Performance Indicators ,