What does the Shared Services course cover?
Shared Services is covered here in 10 modules: Introduction to Shared Services: Types of shared services, Benefits of shared services, Assessing and Preparing for Shared Services Implementation: Conducting a feasibility study, Planning and Designing Shared Services: Creating a pricing strategy and 7 more.
How do you approach Shared Services step by step?
The work is sequenced in 10 stages. It starts with Introduction to Shared Services: Types of shared services, Benefits of shared services, moves through Assessing and Preparing for Shared Services Implementation: Conducting a feasibility study and Planning and Designing Shared Services: Creating a pricing strategy, and ends at Technology and Systems: Ensuring data security and integrity.
What is in Module 1 of the Shared Services course?
Module 1 is Introduction to Shared Services: Types of shared services, Benefits of shared services. It works through definition and concept of shared services, history and evolution of shared services, benefits of shared services and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Shared Services course delivered?
The Shared Services course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Shared Services course cost?
The Shared Services course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: HR Shared Service Center Implementation and Optimization, HR Shared Service Centre Implementation and Optimization, Optimizing Shared Services in High-Demand Digital, HR Shared Service Center Systems.
More answers: what you get with every course, refund policy, all help answers.
Mastering Shared Services: A Step-by-Step Guide to Implementation and Optimization
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement and optimize shared services in their organizations. Through interactive lessons, real-world examples, and hands-on projects, participants will gain a deep understanding of the shared services model and its benefits, as well as the skills to successfully implement and manage shared services.Course Objectives
- Understand the concept of shared services and its benefits
- Learn how to assess and prepare an organization for shared services implementation
- Develop a comprehensive plan for implementing shared services
- Understand how to design and deliver shared services
- Learn how to measure and evaluate the performance of shared services
- Understand how to optimize and improve shared services
Course Outline
Module 1. Introduction to Shared Services: Types of shared services, Benefits of shared services
- Definition and concept of shared services
- History and evolution of shared services
- Benefits of shared services
- Types of shared services
Module 2. Assessing and Preparing for Shared Services Implementation: Conducting a feasibility study
- Assessing organizational readiness for shared services
- Conducting a feasibility study
- Identifying and engaging stakeholders
- Developing a business case for shared services
Module 3. Planning and Designing Shared Services: Creating a pricing strategy
- Defining the scope and objectives of shared services
- Designing the shared services model
- Developing a service catalog
- Creating a pricing strategy
Module 4. Implementing Shared Services: Recruiting and training staff
- Establishing a shared services center
- Recruiting and training staff
- Implementing technology and systems
- Developing processes and procedures
Module 5. Delivering and Managing Shared Services: Continuously improving services
- Delivering high-quality services
- Managing service level agreements
- Monitoring and reporting performance
- Continuously improving services
Module 6. Measuring and Evaluating Shared Services Performance: Collecting and analyzing data
- Developing a performance measurement framework
- Collecting and analyzing data
- Reporting and communicating results
- Using data to drive improvement
Module 7. Optimizing and Improving Shared Services: Identifying areas for improvement
- Identifying areas for improvement
- Developing and implementing improvement plans
- Monitoring and evaluating progress
- Sustaining and embedding improvements
Module 8. Change Management and Communication: Managing resistance to change
- Understanding the importance of change management
- Developing a change management strategy
- Communicating changes to stakeholders
- Managing resistance to change
Module 9. Governance and Risk Management: Identifying and managing risks
- Understanding the importance of governance
- Developing a governance framework
- Identifying and managing risks
- Ensuring compliance with regulations
Module 10. Technology and Systems: Ensuring data security and integrity
- Understanding the role of technology in shared services
- Selecting and implementing technology solutions
- Integrating technology with existing systems
- Ensuring data security and integrity
Certificate of Completion
Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a testament to the participant's knowledge and skills in implementing and optimizing shared services.Course Features
- Interactive and engaging lessons
- Comprehensive and up-to-date content
- Personalized learning experience
- Expert instructors with real-world experience
- Hands-on projects and case studies
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking
- Mobile-accessible and user-friendly platform
- Community-driven discussion forums
- Actionable insights and takeaways
Who Should Take This Course?
- Business leaders and executives
- Shared services professionals
- Operations managers
- IT professionals
- Finance and accounting professionals
- Human resources professionals
- Anyone interested in shared services