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Mastering the EFQM 2020 Model for Organizational Excellence

Mastering the EFQM 2020 Model for Organizational Excellence

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Mastering the EFQM 2020 Model for Organizational Excellence

Welcome to the comprehensive course on Mastering the EFQM 2020 Model for Organizational Excellence. This course is designed to equip participants with the knowledge, skills, and competencies required to implement the EFQM 2020 model effectively in their organizations.



Course Overview

The EFQM 2020 model is a widely recognized framework for organizational excellence that helps organizations achieve sustainable success. This course provides an in-depth understanding of the EFQM 2020 model, its principles, and its application in various organizational contexts.



Course Objectives

  • Understand the EFQM 2020 model and its relevance to organizational excellence
  • Learn how to apply the EFQM 2020 model in various organizational contexts
  • Develop the skills and competencies required to implement the EFQM 2020 model effectively
  • Understand how to use the EFQM 2020 model to drive organizational improvement and excellence


Course Outline

Module 1: Introduction to the EFQM 2020 Model

  • Overview of the EFQM 2020 model
  • History and evolution of the EFQM model
  • Key principles and concepts of the EFQM 2020 model
  • Benefits of using the EFQM 2020 model

Module 2: Understanding the EFQM 2020 Model Framework

  • The EFQM 2020 model framework: an overview
  • The three pillars of the EFQM 2020 model: Direction, Execution, and Results
  • The seven criteria of the EFQM 2020 model
  • Understanding the relationships between the criteria

Module 3: Leadership and Strategy

  • The role of leadership in the EFQM 2020 model
  • Developing a clear and compelling vision and strategy
  • Understanding the importance of organizational culture
  • Leading and managing change

Module 4: Organizational Culture and Employee Engagement

  • The importance of organizational culture in the EFQM 2020 model
  • Understanding and managing organizational culture
  • Employee engagement and empowerment
  • Developing a culture of excellence

Module 5: Process Management and Improvement

  • The importance of process management in the EFQM 2020 model
  • Understanding and mapping processes
  • Process improvement and innovation
  • Using data and analytics to drive process improvement

Module 6: Customer Focus and Stakeholder Engagement

  • The importance of customer focus in the EFQM 2020 model
  • Understanding customer needs and expectations
  • Developing a customer-centric culture
  • Stakeholder engagement and management

Module 7: Measuring and Evaluating Performance

  • The importance of measuring and evaluating performance in the EFQM 2020 model
  • Developing a balanced scorecard
  • Using data and analytics to drive performance improvement
  • Evaluating and improving performance

Module 8: Implementing the EFQM 2020 Model

  • Preparing for EFQM 2020 model implementation
  • Developing an implementation plan
  • Engaging stakeholders and building a coalition for change
  • Overcoming obstacles and sustaining momentum

Module 9: Sustaining and Improving Excellence

  • Sustaining excellence over time
  • Continuously improving and innovating
  • Using the EFQM 2020 model to drive innovation and improvement
  • Embedding a culture of excellence


Course Features

  • Interactive and engaging content: Learn through a mix of video lessons, case studies, and interactive exercises.
  • Comprehensive and up-to-date content: Stay up-to-date with the latest developments in the EFQM 2020 model.
  • Personalized learning: Learn at your own pace and track your progress.
  • Practical and applicable: Apply the EFQM 2020 model in your own organizational context.
  • Expert instruction: Learn from experienced instructors who are experts in the EFQM 2020 model.
  • Certification: Receive a certificate upon completion issued by The Art of Service.
  • Flexible learning: Learn anytime, anywhere, on any device.
  • User-friendly and mobile-accessible: Access the course on your desktop, laptop, or mobile device.
  • Community-driven: Join a community of like-minded professionals and share experiences.
  • Actionable insights: Gain practical insights and tools to drive organizational excellence.
  • Hands-on projects: Apply the EFQM 2020 model in a real-world context.
  • Bite-sized lessons: Learn in short, manageable chunks.
  • Lifetime access: Access the course materials for a lifetime.
  • Gamification: Engage with the course through gamification elements.
  • Progress tracking: Track your progress and stay motivated.


Upon Completion

Upon completion of the course, participants will receive a certificate issued by The Art of Service. This certificate is a recognition of their achievement and demonstrates their expertise in the EFQM 2020 model.

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