What does the Microsoft Dynamics CRM Online course cover?
Microsoft Dynamics CRM Online is covered here in 8 modules: Introduction to Microsoft Dynamics CRM Online: Key features and benefits, Sales and Marketing Automation: Using workflows and business process flows, Customer Service and Support: Using service level agreements and entitlements and 5 more.
How do you approach Microsoft Dynamics CRM Online step by step?
The work is sequenced in 8 stages. It starts with Introduction to Microsoft Dynamics CRM Online: Key features and benefits, moves through Sales and Marketing Automation: Using workflows and business process flows and Customer Service and Support: Using service level agreements and entitlements, and ends at Implementation and Deployment: Configuring and using deployment options.
What is in Module 1 of the Microsoft Dynamics CRM Online course?
Module 1 is Introduction to Microsoft Dynamics CRM Online: Key features and benefits. It works through Overview of Microsoft Dynamics CRM Online, key features and benefits, Setting up and configuring Microsoft Dynamics CRM Online and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the Microsoft Dynamics CRM Online course delivered?
The Microsoft Dynamics CRM Online course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Microsoft Dynamics CRM Online course cost?
The Microsoft Dynamics CRM Online course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Dynamics CRM Toolkit, Microsoft Dynamics CRM Toolkit, Microsoft Dynamics CRM Online Toolkit, Microsoft Dynamics CRM Online Self Assessment Checklist.
More answers: what you get with every course, refund policy, all help answers.
Microsoft Dynamics CRM Online: Mastering a Complete Self-Assessment Guide
Course Overview
This comprehensive course is designed to help participants master Microsoft Dynamics CRM Online and receive a certificate upon completion, issued by The Art of Service. With interactive and engaging content, participants will gain practical knowledge and real-world applications to enhance their skills and expertise.Course Features
- Interactive and engaging content
- Comprehensive and personalized learning experience
- Up-to-date and high-quality content
- Expert instructors with extensive experience
- Certificate upon completion, issued by The Art of Service
- Flexible learning options, including mobile accessibility
- User-friendly interface and community-driven learning
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to Microsoft Dynamics CRM Online: Key features and benefits
- Overview of Microsoft Dynamics CRM Online
- Key features and benefits
- Setting up and configuring Microsoft Dynamics CRM Online
- Understanding the user interface and navigation
Module 2. Sales and Marketing Automation: Using workflows and business process flows
- Understanding sales and marketing processes in Microsoft Dynamics CRM Online
- Configuring sales and marketing automation
- Creating and managing leads, opportunities, and campaigns
- Using workflows and business process flows
Module 3. Customer Service and Support: Using service level agreements and entitlements
- Understanding customer service and support processes in Microsoft Dynamics CRM Online
- Configuring customer service and support
- Creating and managing cases, incidents, and knowledge articles
- Using service level agreements and entitlements
Module 4. Reporting and Analytics: Configuring and using Power BI
- Understanding reporting and analytics in Microsoft Dynamics CRM Online
- Creating and managing reports and dashboards
- Using data visualization and business intelligence tools
- Configuring and using Power BI
Module 5. Security and Administration: Managing users and teams, Using auditing and logging features
- Understanding security and administration in Microsoft Dynamics CRM Online
- Configuring security roles and permissions
- Managing users and teams
- Using auditing and logging features
Module 6. Data Management and Integration: Importing and exporting data
- Understanding data management and integration in Microsoft Dynamics CRM Online
- Importing and exporting data
- Using data maps and data templates
- Configuring and using Power Automate (formerly Microsoft Flow)
Module 7. Customization and Development: Understanding in Microsoft Dynamics CRM Online
- Understanding customization and development in Microsoft Dynamics CRM Online
- Creating and managing custom entities and fields
- Using JavaScript and HTML for client-side scripting
- Configuring and using the Microsoft Dynamics CRM Online API
Module 8. Implementation and Deployment: Configuring and using deployment options
- Understanding implementation and deployment in Microsoft Dynamics CRM Online
- Planning and executing a successful implementation
- Configuring and using deployment options
- Using the Microsoft Dynamics CRM Online implementation guide