A tailored course, built for your situation
Modern Operating-Model Design for Established Enterprises
A structured, implementation-grade course for business and technology leaders navigating enterprise transformation
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned operating models slow down strategy execution, even when technology and talent are ready.
The situation this course is for
Established enterprises often struggle to translate strategic intent into coordinated action. Legacy structures, fragmented ownership, and unclear governance create drag. Professionals are expected to lead transformation without a shared blueprint for how the organization should operate in a digital-first reality.
Who this is for
Business transformation leads, enterprise architects, operating-model consultants, and senior technology strategists in large, regulated organizations.
Who this is not for
This course is not for professionals seeking introductory overviews or academic theory. It’s built for practitioners who need to implement, not just understand.
What you walk away with
- Design an operating model that aligns with strategic goals and digital transformation
- Map capabilities, governance, and value streams with precision
- Integrate modern practices like product thinking, platform governance, and agile at scale
- Navigate stakeholder alignment across legal, risk, compliance, and IT functions
- Deploy a living operating model with feedback loops and adaptation mechanisms
The 12 modules (with all 144 chapters)
Module 1. Foundations of Modern Operating Models
Define what differentiates modern operating models in enterprise contexts.
12 chapters in this module
- Defining the operating model in a digital era
- Core components: strategy, structure, processes, people
- The role of governance and accountability
- Operating models vs. organizational design
- Digital transformation as an operating model shift
- Common failure patterns in legacy environments
- Case study: Global bank operating model refresh
- Case study: Insurance provider platform transition
- Operating model maturity frameworks
- Aligning with enterprise architecture
- Key stakeholders and influence paths
- Diagnostic: Assessing current-state alignment
Module 2. Strategic Alignment and Intent Translation
Translate high-level strategy into operating model requirements.
12 chapters in this module
- From corporate strategy to operating model outcomes
- Value-based prioritization frameworks
- Strategic intent decomposition
- Identifying critical capabilities
- Mapping strategic goals to operational outcomes
- Balancing innovation and stability
- Scenario planning for operating model resilience
- Engaging executive sponsors effectively
- Defining success metrics upfront
- Creating a strategy alignment dashboard
- Managing competing mandates
- Worked example: Realigning for cloud-first
Module 3. Capability-Based Design
Structure the organization around enduring business capabilities.
12 chapters in this module
- What are business capabilities?
- Capability mapping techniques
- Hierarchical vs. networked capability models
- Linking capabilities to value streams
- Ownership models for capabilities
- Capability maturity assessment
- Prioritizing capability development
- Integrating product and platform capabilities
- Capability lifecycle management
- Cross-functional capability teams
- Capability funding models
- Worked example: Payments capability redesign
Module 4. Operating Model Governance
Establish decision rights, escalation paths, and performance oversight.
12 chapters in this module
- Designing governance for speed and compliance
- Decision rights frameworks
- Operating model steering committees
- Escalation protocols and conflict resolution
- Performance monitoring and KPIs
- Risk and compliance integration
- Audit readiness and documentation
- Board-level reporting structures
- Balancing centralization and autonomy
- Governance tooling and dashboards
- Change control in operating models
- Worked example: Regulatory reporting governance
Module 5. Operating Model and Organizational Structure
Align reporting lines, roles, and incentives with operating model goals.
12 chapters in this module
- Designing structure to support capability teams
- Matrix vs. product-led vs. platform structures
- Role clarity and RACI evolution
- Span of control and team sizing
- Incentive alignment across silos
- Career paths in modern operating models
- Leadership roles in product and platform orgs
- HR integration and talent planning
- Change management for structural shifts
- Communication strategies for reorganization
- Mitigating resistance and friction
- Worked example: Transitioning from function to product
Module 6. Technology and Platform Alignment
Integrate enterprise architecture and platform strategy into the operating model.
12 chapters in this module
- Technology as an enabler of operating model change
- Platform ownership and funding models
- APIs and integration standards
- Data governance within the operating model
- Cloud operating models
- DevOps and operating model alignment
- Automation and operating model efficiency
- Tech debt management strategies
- Vendor and partner ecosystem design
- Security and resilience by design
- Architecture review boards
- Worked example: Building a data platform operating model
Module 7. Value Stream and Process Integration
Design end-to-end value streams that cut across functions.
12 chapters in this module
- Value stream identification and mapping
- From siloed processes to integrated flows
- Process ownership and accountability
- Lead time and throughput optimization
- Customer journey integration
- Operating model impact on service delivery
- Process mining and visibility tools
- Continuous improvement integration
- Scaling agile across value streams
- Feedback loops in operational design
- Metrics for value stream health
- Worked example: Customer onboarding stream redesign
Module 8. Operating Model for Risk and Compliance
Embed risk, compliance, and control into the operating model.
12 chapters in this module
- Proactive compliance by design
- Risk ownership across capability teams
- Integrating internal audit into operating rhythms
- Regulatory change management processes
- Control automation and monitoring
- Compliance reporting structures
- Third-party risk in operating models
- Data privacy and operating model alignment
- Resilience and business continuity
- Crisis response operating protocols
- Ethical AI governance integration
- Worked example: GDPR operating model integration
Module 9. Operating Model Evolution and Adaptation
Build mechanisms for continuous operating model improvement.
12 chapters in this module
- Operating model as a living system
- Feedback loops and sensing mechanisms
- Operating model review cycles
- Adaptation triggers and response protocols
- Scaling changes across the enterprise
- Learning from pilot implementations
- Post-implementation review frameworks
- Operating model versioning
- Change enablement teams
- Knowledge transfer and documentation
- Scaling lessons from early adopters
- Worked example: Iterating a digital factory model
Module 10. Stakeholder Engagement and Communication
Drive alignment across executives, teams, and external partners.
12 chapters in this module
- Stakeholder mapping and influence analysis
- Tailoring messages for different audiences
- Executive communication strategies
- Building coalitions for change
- Managing resistance and skepticism
- Transparency and trust-building
- Feedback channels and listening mechanisms
- Celebrating milestones and wins
- Storytelling for operating model change
- Internal marketing of new models
- Managing external partner expectations
- Worked example: Communicating a platform shift
Module 11. Operating Model Implementation Planning
Design a realistic, phased rollout strategy.
12 chapters in this module
- Phased vs. big bang implementation
- Pilot design and selection criteria
- Readiness assessment frameworks
- Resource planning and capacity building
- Timeline and milestone setting
- Dependency management
- Integration with existing transformation programs
- Change enablement resourcing
- Budgeting for operating model change
- Vendor and consultant engagement
- Risk mitigation in rollout
- Worked example: Phased rollout of product operating model
Module 12. Sustaining and Scaling the Operating Model
Ensure long-term adoption and enterprise-wide scaling.
12 chapters in this module
- Building operating model literacy
- Training and onboarding programs
- Center of excellence models
- Communities of practice
- Scaling success across divisions
- Operating model audits and health checks
- Continuous feedback integration
- Performance benchmarking
- Leadership development for new models
- Succession planning for model stewards
- Future-proofing for emerging trends
- Final synthesis: Your operating model playbook
How this maps to your situation
- Enterprise undergoing digital transformation
- Organization restructuring for agility
- New platform or product launch requiring operating model support
- Regulatory or compliance-driven operating model refresh
Before vs. after
Before
Operating model work is fragmented, reactive, and lacks a shared framework, leading to misalignment, delays, and repeated rework.
After
You have a clear, actionable blueprint to design, implement, and sustain a modern operating model that aligns strategy, people, process, and technology.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours of focused learning, designed for completion over 8, 12 weeks with flexible pacing.
If nothing changes
Without a structured approach, operating model gaps will continue to slow execution, increase friction across teams, and reduce the return on transformation investments.
How this compares to the alternatives
Unlike generic strategy frameworks or academic courses, this program delivers implementation-grade tools tailored to the complexities of large, regulated enterprises. It goes beyond theory to provide actionable playbooks used in real-world transformations.
Frequently asked
Who is this course designed for?
Senior professionals leading or contributing to operating model design in large, complex organizations, especially in regulated sectors.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is awarded after finishing all modules and assessments.
$199 one-time. Approximately 45, 60 hours of focused learning, designed for completion over 8, 12 weeks with flexible pacing..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours