A tailored course, built for your situation
Modern Operating-Model Design for Established Enterprises
Implementation-grade strategies for aligning business and technology at scale
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned operating models slow execution, inflate risk, and dilute strategic impact
The situation this course is for
Leaders in established enterprises often face conflicting mandates: scale innovation while maintaining compliance, accelerate delivery without increasing technical debt, and empower teams without sacrificing governance. Traditional frameworks don’t resolve these tensions, they amplify them. Without a cohesive operating model, initiatives stall, resources scatter, and transformation fatigue sets in.
Who this is for
Business transformation leads, enterprise architects, operating-model designers, and senior technology executives in organizations with 1,000+ employees undergoing digital or operational transformation
Who this is not for
Startups, individual contributors without cross-functional influence, or professionals focused solely on tactical delivery without strategic scope
What you walk away with
- Design an operating model that aligns strategy, governance, delivery, and risk
- Diagnose misalignments between business goals and execution capability
- Implement operating-model components with confidence and precision
- Lead cross-functional alignment without centralized authority
- Anticipate and mitigate scaling challenges in complex environments
The 12 modules (with all 144 chapters)
Module 1. Foundations of Modern Operating Models
Define core components and evolution from legacy structures
12 chapters in this module
- Defining the operating model in contemporary contexts
- From siloed functions to integrated value streams
- The role of governance in adaptive organizations
- Balancing standardization and autonomy
- Mapping stakeholders and decision rights
- Operating model vs. organizational structure
- Key performance indicators for model health
- Integrating compliance into operating rhythms
- Technology’s role in model execution
- Common anti-patterns and how to avoid them
- Assessing readiness for operating-model change
- Case study: Global financial institution transformation
Module 2. Strategic Alignment and Governance
Link enterprise strategy to operating model execution
12 chapters in this module
- Translating strategy into operating principles
- Designing governance that enables speed
- Board-level engagement in model design
- Risk oversight frameworks for dynamic environments
- Decision-making cadence and escalation paths
- Policy design for scalability and clarity
- Balancing innovation with regulatory requirements
- Stakeholder alignment across C-suite functions
- Measuring governance effectiveness
- Operating model audit readiness
- Versioning and change control for governance
- Case study: Healthcare provider regulatory alignment
Module 3. Value Stream Architecture
Design and optimize end-to-end delivery flows
12 chapters in this module
- Identifying core value streams
- Mapping capabilities to value outcomes
- Flow efficiency vs. resource efficiency
- Identifying and removing structural bottlenecks
- Cross-functional team design principles
- Defining service-level expectations
- Handoff protocols between domains
- Measuring value stream health
- Scaling value streams across geographies
- Integrating third-party providers into flows
- Value stream ownership models
- Case study: Retail supply chain transformation
Module 4. Operating Model and Organizational Design
Structure teams and roles for maximum effectiveness
12 chapters in this module
- Designing roles for clarity and accountability
- Span of control in matrixed environments
- Center of excellence models vs. embedded teams
- Designing for talent mobility and growth
- Compensation and incentive alignment
- Performance management in agile contexts
- Operating model implications for hybrid work
- Onboarding and knowledge transfer systems
- Team topology patterns
- Conflict resolution frameworks
- Operating model scalability thresholds
- Case study: Industrial manufacturer restructuring
Module 5. Technology and Platform Strategy
Leverage technology as an enabler of operating-model goals
12 chapters in this module
- Platform thinking in enterprise contexts
- Defining internal platform services
- API governance and reuse strategies
- Technology standardization vs. flexibility
- Cloud operating models
- Data governance as part of platform design
- Security by design principles
- Managing technical debt across units
- Vendor and SaaS integration strategies
- Technology investment prioritization
- Platform evolution roadmaps
- Case study: Insurance provider platform shift
Module 6. Risk, Compliance, and Resilience
Embed risk management into operating rhythms
12 chapters in this module
- Integrating compliance into delivery workflows
- Designing for audit readiness
- Risk ownership and escalation paths
- Resilience planning across value streams
- Incident response and business continuity
- Regulatory change adaptation cycles
- Third-party risk integration
- Data privacy and sovereignty considerations
- Cybersecurity operating model components
- Compliance automation strategies
- Reporting and transparency frameworks
- Case study: Global logistics compliance overhaul
Module 7. Performance Measurement and Feedback
Establish metrics that drive improvement
12 chapters in this module
- Designing outcome-based KPIs
- Balancing leading and lagging indicators
- Feedback loops across levels
- Operating model health dashboards
- Benchmarking against industry peers
- Adaptive goal-setting frameworks
- Team-level performance visibility
- Executive reporting cadences
- Data quality and integrity controls
- Avoiding metric gaming and misinterpretation
- Continuous improvement rituals
- Case study: Telecom operator performance turnaround
Module 8. Change Adoption and Leadership
Lead operating-model change without coercion
12 chapters in this module
- Stakeholder influence mapping
- Building coalitions for change
- Leadership communication frameworks
- Change agent networks
- Overcoming resistance through design
- Training and capability development
- Celebrating early wins
- Sustaining momentum over time
- Operating model storytelling
- Managing identity shifts in restructured teams
- Measuring adoption depth
- Case study: Energy company culture shift
Module 9. Financial Operating Model
Align funding and cost management with operating goals
12 chapters in this module
- Value-based budgeting approaches
- Cost transparency across units
- Funding models for agile initiatives
- Internal pricing and chargeback design
- Operating model cost benchmarks
- Capital vs. operational expenditure alignment
- Financial governance integration
- ROI measurement for operating changes
- Scenario planning for model shifts
- Financial literacy for non-finance leaders
- Operating model implications for M&A
- Case study: Software company financial realignment
Module 10. Scaling Across Business Units
Extend operating models across divisions and geographies
12 chapters in this module
- Designing for replication and variation
- Regional adaptation frameworks
- Global vs. local decision rights
- Knowledge sharing systems
- Standardization rollout strategies
- Managing exceptions and deviations
- Operating model version control
- Cross-unit collaboration incentives
- Leadership alignment across units
- Scaling measurement and feedback
- Operating model maturity models
- Case study: Multinational consumer goods rollout
Module 11. Digital Transformation Integration
Integrate digital initiatives into the operating model
12 chapters in this module
- Aligning digital strategy with operating design
- Operating model implications of AI adoption
- Automation and operating model change
- Customer experience transformation
- Data-driven decision-making integration
- Innovation pipeline governance
- Pilot to scale transition design
- Digital fluency across leadership
- Ethical considerations in digital transformation
- Customer feedback integration
- Measuring digital initiative success
- Case study: Banking digital transformation
Module 12. Operating Model Evolution and Iteration
Design for continuous adaptation
12 chapters in this module
- Operating model lifecycle management
- Triggers for model review
- Feedback-driven refinement
- Versioning and documentation
- Retrospective frameworks for model health
- External benchmarking and trend adoption
- Preparing for future disruptions
- Knowledge retention and transfer
- Succession planning for model leadership
- Operating model audit and refresh rituals
- Long-term evolution roadmaps
- Case study: Post-merger operating model integration
How this maps to your situation
- Leading enterprise-wide transformation
- Designing a new operating model from scratch
- Optimizing an existing but underperforming model
- Scaling innovation across business units
Before vs. after
Before
Operating-model initiatives are fragmented, reactive, and inconsistently applied across the enterprise
After
Operating-model design is systematic, aligned to strategy, and executed with precision across business units
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 40 hours of structured learning, designed for self-paced study with practical application between modules
If nothing changes
Continuing with ad-hoc or outdated operating models increases execution risk, slows time-to-value, and limits strategic flexibility in fast-moving markets
How this compares to the alternatives
Unlike generic strategy frameworks or academic overviews, this course delivers implementation-grade detail tailored to the complexities of established enterprises, with actionable templates and real-world case studies not found in public resources or MBA curricula
Frequently asked
Who is this course designed for?
Senior business and technology leaders responsible for designing, evolving, or executing operating models in established organizations with complex structures and compliance requirements.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
Yes, a certificate of completion is available after finishing all modules and passing a final assessment.
$199 one-time. Approximately 40 hours of structured learning, designed for self-paced study with practical application between modules.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours