A tailored course, built for your situation
Modern Operating-Model Redesign for Mid-Market Operations
Implementation-grade redesign strategies for technology and business leaders driving mid-market transformation
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Operating models that worked last cycle fail to scale with current growth and complexity demands.
The situation this course is for
Mid-market organizations face increasing pressure to operate like larger enterprises without the same infrastructure. Legacy structures slow decision-making, misalign teams, and dilute accountability, especially during growth phases or technology transitions.
Who this is for
Business and technology leaders in mid-market organizations responsible for operations, transformation, process redesign, or scaling initiatives.
Who this is not for
Executives seeking executive summaries only, consultants looking for slide decks, or individuals outside operations or technology leadership roles.
What you walk away with
- Define a future-state operating model aligned with strategic goals
- Map capabilities to organizational structure and technology platforms
- Design governance frameworks that enable speed and accountability
- Implement operating rhythms that sustain transformation momentum
- Apply a proven methodology to decompose and rebuild core processes
The 12 modules (with all 144 chapters)
Module 1. Foundations of Modern Operating Models
Establish core principles and components of operating-model redesign.
12 chapters in this module
- Defining the operating model lifecycle
- Key differences: traditional vs. modern models
- Role of agility in mid-market design
- Stakeholder alignment fundamentals
- Scaling constraints and opportunities
- Technology as an enabler, not a driver
- Common redesign failure patterns
- Assessing organizational readiness
- Phased vs. big-bang implementation
- Integrating feedback loops
- Measuring design maturity
- Setting success criteria
Module 2. Strategic Alignment and Business Context
Link operating-model design to business strategy and market positioning.
12 chapters in this module
- Translating strategy into operational priorities
- Market dynamics shaping redesign
- Customer-centric operating design
- Competitive benchmarking for structure
- Identifying strategic differentiators
- Operating model implications of growth
- M&A readiness through operational clarity
- Global vs. regional operating footprints
- Regulatory alignment in structure
- Risk posture and organizational design
- Board-level communication strategies
- Stakeholder influence mapping
Module 3. Capability Mapping and Design
Decompose and redesign core business capabilities for efficiency and scalability.
12 chapters in this module
- Defining end-to-end capabilities
- Value stream identification
- Capability maturity assessment
- Ownership and accountability models
- Cross-functional integration points
- Technology capability alignment
- Outsourcing vs. insourcing decisions
- Capability lifecycle management
- Resource allocation frameworks
- Performance measurement design
- Capability retirement planning
- Scaling thresholds and triggers
Module 4. Organizational Structure and Governance
Design governance models that enable speed, clarity, and accountability.
12 chapters in this module
- Centralized vs. federated models
- Decision rights frameworks
- RACI matrix implementation
- Operating committees and cadence
- Escalation path design
- Budget ownership models
- Cross-functional coordination
- Matrix structure trade-offs
- Span of control optimization
- Change control integration
- Performance review alignment
- Succession planning integration
Module 5. Operating Rhythm and Execution Cadence
Establish a predictable, high-velocity operating rhythm.
12 chapters in this module
- Designing daily standups for impact
- Weekly performance reviews
- Monthly business reviews
- Quarterly planning integration
- KPI selection and tracking
- Health metric dashboards
- Action item follow-through
- Meeting efficiency design
- Remote and hybrid execution
- Time-to-decision optimization
- Feedback integration loops
- Cadence adjustment triggers
Module 6. Technology and Platform Alignment
Align technology architecture with operating-model goals.
12 chapters in this module
- Platform selection criteria
- Integration strategy fundamentals
- API-first operating models
- Data governance in operations
- Automation readiness assessment
- Cloud operating models
- Legacy system integration
- Tool sprawl reduction
- Vendor management alignment
- Security and compliance integration
- Scalability testing
- Future-proofing technology choices
Module 7. Talent and Role Redesign
Redefine roles, skills, and career paths for modern operating models.
12 chapters in this module
- Future skills demand forecasting
- Role clarity and expectations
- Hybrid and remote role design
- Career pathing frameworks
- Upskilling program integration
- Talent acquisition alignment
- Performance management redesign
- Team topology patterns
- Leadership capability requirements
- Change readiness assessment
- Incentive model alignment
- Retention strategy integration
Module 8. Process Decomposition and Optimization
Break down and rebuild core processes for speed and reliability.
12 chapters in this module
- Process discovery techniques
- Bottleneck identification
- Process mining fundamentals
- Automation opportunity mapping
- Handoff optimization
- Error rate reduction strategies
- Process ownership models
- KPI alignment to process steps
- Cross-departmental workflows
- Exception handling design
- Process documentation standards
- Continuous improvement integration
Module 9. Change Management and Adoption
Drive adoption through structured change leadership.
12 chapters in this module
- Stakeholder engagement planning
- Communication cadence design
- Resistance pattern recognition
- Influencer network activation
- Training and enablement
- Pilot program design
- Feedback collection systems
- Adoption metric tracking
- Leadership alignment strategies
- Culture change levers
- Celebrating early wins
- Sustaining momentum
Module 10. Implementation Planning and Readiness
Build a realistic, phased implementation roadmap.
12 chapters in this module
- Dependency mapping
- Milestone definition
- Resource allocation planning
- Risk mitigation strategies
- Budget forecasting
- Stakeholder onboarding
- Pilot scope definition
- Rollout sequencing
- Backout planning
- Success criteria validation
- External partner coordination
- Internal comms timeline
Module 11. Measurement, Feedback, and Iteration
Establish feedback systems to refine and scale the operating model.
12 chapters in this module
- Leading vs. lagging indicators
- Health score design
- Feedback loop integration
- Sentiment analysis techniques
- Operational audit design
- Benchmarking progress
- Iteration planning
- Scaling readiness assessment
- Lessons learned capture
- Model versioning
- Continuous improvement culture
- Board reporting integration
Module 12. Sustaining and Scaling the Operating Model
Ensure long-term model resilience and adaptability.
12 chapters in this module
- Scaling beyond initial rollout
- Model adaptation triggers
- Innovation integration
- External disruption response
- Leadership continuity planning
- Model documentation standards
- Knowledge transfer design
- External audit readiness
- Stakeholder review cycles
- Model evolution frameworks
- Decommissioning legacy models
- Future-state visioning
How this maps to your situation
- Scaling beyond startup phase
- Post-merger operating integration
- Technology transformation initiatives
- Board-driven operational review
Before vs. after
Before
Unclear ownership, reactive decision-making, and fragmented execution slow progress and dilute impact.
After
A unified, scalable operating model enables faster execution, clearer accountability, and strategic alignment.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours of self-paced learning, designed to fit around active leadership responsibilities.
If nothing changes
Continuing with outdated operating structures risks misaligned teams, slower response times, and missed growth opportunities, even as demand for agility increases.
How this compares to the alternatives
Unlike generic strategy frameworks or academic overviews, this course provides implementation-grade guidance with templates and real-world examples tailored to mid-market complexity and constraints.
Frequently asked
Who is this course designed for?
Business and technology leaders in mid-market organizations leading operations, transformation, or scalability initiatives.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a money-back guarantee?
Yes, 30-day money-back guarantee if the course does not meet your expectations.
$199 one-time. Approximately 45, 60 hours of self-paced learning, designed to fit around active leadership responsibilities..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours