Performance Management Critical Capabilities

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Look inside the Kanban:


Make headway so that your design understands the business imperatives and translates to aspects of the people strategy including leadership development, talent acquisition and management, diversity, and inclusion, coaching and performance management, organization design, team effectiveness and change management programs that deliver measurable business impact.  


Benefits of the Performance Management Kanban 

1372 Ready to use prioritized Performance Management requirements:

  • What impact does your organization structure have on the design and use of the performance management and control system?
  • How does your organization shift its performance management process from an annual event to an ongoing experience that aligns employee to business strategy and focuses on meaningful conversations?
  • How do you know when to improve your organizations performance management in supply chain and operations?
  • What performance management approach does your organization use and do staff feel some ownership of the process?
  • To what extent does your organizations performance management and appraisal system effectively reward employee behaviors that are consistent with your organizations competitive strategy?
  • What influence does the current performance management system have as a facilitation tool in aiding or assisting management to achieve individual and departmental goals?
  • Does the responsible person have a budget and for human performance management program for human performance management?
  • Which metric(s) does your organization use to measure the effectiveness of its performance management processes?
  • How are your reward, recognition, and incentive practices, how does your workforce performance management system reinforce a customer and business focus and achievement of your action plans?
  • Do you have policies that enforce performance management at all key levels – Corporate, Business Unit, Department Level; Section and at Individual Employee level?



The Art of Service has identified and prioritized 1372 Performance Management critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Performance Management roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1372 Performance Management critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Performance Management critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Performance Management Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Performance Management Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: The Jackson Laboratory, Waukegan Community Unit District 60, University of Kentucky, Coca-Cola Bottling Company Consolidated, Henry Schein One, Delta, Baker Hughes, US Immediate Office of the Chief of Naval Operations, DataRobot, Northwestern University, Keurig Dr Pepper, Algonomy, Procter & Gamble, Ball Corporation, Appian Corporation, Stellar Human Resource Services LLC, Services LLC, Texas Health Resources, Kohler, U.S. Army Contracting Command, Cleveland Clinic, Nike, C&S Wholesale Services, Inc., Virginia Dept of Human Resource Mgmt, LifeBridge Health, Inc., Whirlpool Corporation, US Justice, Office of the Inspector General, State of Minnesota, Kraft Heinz Company, US US Army Civilian Human Resources Agency, Paula Leduc, Inc, Georgia Tech, Virginia Germanna Community College, Helping Hearts CA., Central Intelligence Agency, Harley-Davidson, Intermountain Healthcare, State of Georgia, Nissan, Citi, Discover, Gap Inc., Dawson, Rockwell Automation, Virginia Community College System, Veo, Hillrom, Georgia Highlands College, Genesys, dura auto, Zoll Medical Corporation, Army and Air Force Exchange Service (AAFES), Xerox, BlockFi, Deloitte, Weis Markets, Macy’s, McDonald's Corporate, Kinder Morgan