Service Dominant Logic Toolkit

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Communicate the potential value of your offering to prospective customers

 

How does your organization know what services a consumer might prefer and need?

Which groups in your organization do you feel most associated with?




...Find the answers to these, and more, questions with this Service Dominant Logic Toolkit:

  • Measure the quality/performance of your customer relationships through digital channels.
  • Relate with your business environment in a service dominant business.
  • Enact your business relations in a service dominant business.
  • Use technological changes to improve the communication with your customers.
  • Help the customers to maximize realized value from your offerings.
  • Investigate your customers preferences and possible changes in these.
  • Work to develop your customer relationships further.
  • Update and maintain the records of your experiential learning program.
  • Compare the potential value of your offering to competitors offerings.



HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Dominant Logic Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Dominant Logic related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Dominant Logic specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Dominant Logic Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Dominant Logic improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Are routing and rating information routinely exchanged, or are carriers exerting dominance to obscure the information necessary to ensure appropriate compensation and efficient network management?

  2. How should engagement platforms be structured and positioned in human centered service ecosystems to enhance resource density and thereby maximize the opportunities for service innovation?

  3. How can engagement platforms support the diverse individuals and groups of actors in human centered service ecosystems that are searching for, and bundle resources?

  4. Should salespeople be responsible for handling all customers complaints or should customers be told to call your organizations responsible for the complaints?

  5. How do homogeneity assumptions differ, or how is it different to seek the right population for a theory rather than the right theory for a population?

  6. Should proactive service quality performance oversight and enforcement of whatever breadth be limited to less competitive markets or geographic areas?

  7. Did your marketing plan include a plan to market the marketing program to important internal parties as your organizations managers and employees?

  8. Why is it important for business and professional employees to develop good communication skills, and why are writing skills especially essential?

  9. Does your organization want to blueprint a micro level service to enhance satisfaction and eliminate pain points for a specific customer segment?

  10. What research has been done and what solutions are presently available and what kind of action and research needs to be undertaken in the future?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Dominant Logic book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Service Dominant Logic self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Dominant Logic Self-Assessment and Scorecard you will develop a clear picture of which Service Dominant Logic areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Dominant Logic Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Dominant Logic projects with the 62 implementation resources:

  • 62 step-by-step Service Dominant Logic Project Management Form Templates covering over 1500 Service Dominant Logic project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Quality Management Plan: How does your organization use comparative data and information to improve organizational performance?

  2. Executing Process Group: Do Service Dominant Logic project managers understand your organizational context for Service Dominant Logic projects?

  3. Cost Management Plan: Has a provision been made to reassess Service Dominant Logic project risks at various Service Dominant Logic project stages?

  4. Quality Audit: How does your organization know that its financial management system is appropriately effective and constructive?

  5. Procurement Management Plan: Does the business case include how the Service Dominant Logic project aligns with your organizations strategic goals & objectives?

  6. Responsibility Assignment Matrix: With too many people labeled as doing the work, are there too many hands involved?

  7. Activity Duration Estimates: On which process should team members spend the most time?

  8. Source Selection Criteria: What is the role of counsel in the procurement process?

  9. Quality Management Plan: Are there ways to reduce the time it takes to get something approved?

  10. Probability and Impact Assessment: Do you have a consistent repeatable process that is actually used?

 
Step-by-step and complete Service Dominant Logic Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Dominant Logic project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Dominant Logic project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Dominant Logic project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Dominant Logic project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Dominant Logic project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Dominant Logic project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Dominant Logic project with this in-depth Service Dominant Logic Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Dominant Logic projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Dominant Logic and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Dominant Logic investments work better.

This Service Dominant Logic All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.





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CONTENTS:


Checklists:


Checklists:Service Dominant Logic Checklist Report on PRODUCT.pdf

Checklists:Service Dominant Logic Checklist Report on BUSINESS.pdf

Checklists:Service Dominant Logic Checklist Report on MANAGEMENT.pdf

Checklists:Service Dominant Logic Checklist Report on CUSTOMER.pdf

Checklists:Service Dominant Logic Checklist Report on MARKET.pdf

Checklists:Service Dominant Logic Checklist Report on BRAND.pdf

Checklists:Service Dominant Logic Checklist Report on EMPLOYEES.pdf

Checklists:Service Dominant Logic Checklist Report on SERVICE.pdf

Checklists:Service Dominant Logic Checklist Report on ORGANIZATION.pdf

Checklists:Service Dominant Logic Checklist Report on PROCESS.pdf

Checklists:Service Dominant Logic Checklist Report on WORK.pdf



STEP 1 Get your bearings:


STEP 1 Get your bearings:Service Dominant Logic Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Service_Dominant_Logic_Quick_Exploratory_Self-Assessment_Guide.pdf





STEP 2 Set concrete goals tasks dates and numbers you can track:


STEP 2 Set concrete goals tasks dates and numbers you can track:Service_Dominant_Logic.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Service Dominant Logic Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

 

 

Who This Toolkit Is For

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If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

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The answer to this question is your REAL pain:

  • Why do you think this problem exists?
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Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

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Ownership:

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