Shared Services Center Critical Capabilities

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Certify your design partners with Business and other Shared Service Capability Owners and sub-Capability Product Owners to create and maintain a holistic vision of End User Services that ensure effective delivery, management and improvement of services that align to and meet capability technology needs.  


Benefits of the Shared Services Center Kanban 

1364 Ready to use prioritized Shared Services Center requirements:

  • What percentage, on average, does your organization have in shared services for areas?
  • Which processes does your finance shared services center or organization outsource?
  • What value does your shared services organization deliver beyond labor cost arbitrage?
  • What broad geographical areas does your shared services organization cover?
  • What changes would you have made along your shared services journey based upon your experience to date?
  • Have you articulated the impact of implementing a shared services delivery model in terms of organization and staffing?
  • What services will the shared services center provide and how will the work be organized?
  • What other enablers do you expect your organization to use for its Shared Services in the future?
  • Is the shared services center culture truly different from that of your organization it serves?
  • What are the efficiencies of locating business services in shared service centers?



The Art of Service has identified and prioritized 1364 Shared Services Center critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Shared Services Center roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1364 Shared Services Center critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Shared Services Center critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Shared Services Center Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Shared Services Center Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

Trusted by: Seagen, Amazon Data Services, Inc., Threshold Brands, BDO, Sawdey Solution Services, Inc., FedEx Services, Citi, Cultivate Behavioral Health & Education, Greenway Health, PNC Financial Services Group, Gwinnett County Public Schools, Sears Home Services,, Henry Schein One, State Street, Facebook, Amazon Web Services, Inc., Services LLC, Strategic Innovative Solutions (SIS), MUFG, Apple, ManTech International Corporation, Aramsco, MotoRefi, HCA Healthcare, Liberty Mutual Insurance, RELX, Netflix, US Office of the Chief Human Capital Officer, EPAM Systems, Colgate-Palmolive, Google, Scholastic, US National Park Service, Credit Suisse, Progress Rail Services Corp., Edwards Lifesciences, ServiceMaster, Cummins Inc., Lexmark International, Inc., Fairview Health Services, Rackspace, DataRobot, International Data Group, Inc., Microsoft, KPMG, Acclaim Technical Services, New Context Services, Raventek Solution Partners LLC, PacArctic LLC, Integrated Data Services Inc., City National Bank, TradeStation, Axxiome, Dataprise, ARM Treasure Data, CSH IT Service, Amazon Dev Center U.S., Inc., Datamatics Global Services Inc, EY Global Services Limited prod, Saviynt, Vistra Corporate Services Company, Froedtert, Intone Networks, River Front Services, Inc., ServiceNow, Virginia Dept of Social Services, Tuknik Government Services, Risk Management Solutions, The Hartford, Risk Placement Services, Inc, Service Master, Applied Research Associates, Inc, PRICE WATERHOUSE COOPERS, Compass Adjusting Services, Risk Management Solutions (RMS), Revantage Corporate Services, Ford Motor Company, Pilot Catastrophe Services Inc, Eberl Claims Service, HBC Management Services, Northwood Ravin, AAA Alabama, Farm Bureau Financial Services, Denali Universal Services, Bankers Financial, Cedar Valley Exteriors, Marsh, IAT Insurance Group, Invue, UNFI, Gulfstream Aerospace Corporation, Navitus Health Solutions / Lumicera Health Services, American College of Emergency Physicians, Asset Marketing Services, Stryten Manufacturing, EXL Services, IFS, EXL Service, Samsung Electronics, CentralReach, PermaTreat, Salesforce, Unqork, ServiceSource, W. L. Gore & Associates, Designit, ArdentMills, Dell Technologies, Republic National Distributing Company, Pegasystems, CrowdStrike, MetLife, Capgemini, Catholic Relief Services, B 3 Group Inc, Keurig Dr Pepper, Quick Base, Centro_Fidelity, Woodard & Curran, Bright Horizons Family Solutions, Cloudburst Consulting Group, Inc, Finastra, Cutover, Canvs, Fidelity Investments, Icertis, CompuCom Systems, Inc., Easterseals Serving Greater Cincinnati, Cin7, Valor Global, Capital One - US, Rose's Luxury, DNSFilter, Parsable, Github, AmeriCorps, WorkSmart, Centah Inc, Fidelity TalentSource, Chronus, WPS - Western Psychological Services, Homeland Security and Emergency Services, Division of, Invictus Associates, System Services, Information Technology Services, Office of, WOOD Consulting Services, North Carolina Dept of Health and Human Services, Quanta Services, Inc., Kroll, DocuSign, Coyote Logistics, Homestead Community Land Trust, ITA International, Walmart, MemorialCare Health Services, John Hancock, Burns & McDonnell, Enercon Services, Inc., Ball Corporation, Howard Community College, Institutional Shareholder Services, Wallenius Wilhelmsen, BNY Mellon, T-Mobile, Celerity, Deloitte Services LP, West Pharmaceutical Services, 6sense, MembersFirst, Ultimate Staffing Services, AmeriNational Community Services, LLC, EY, Wells Fargo





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