Business Continuity Critical Capabilities

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Look inside the Kanban:

Work cross functionally with leadership and (internal) client teams to define and implement business impact assessments, coordinate and lead business continuity and disaster recovery tabletops and exercises, identify, and prioritize remediation, and track completion, partner with (internal) client team and functional leads to implement and maintain disaster recovery plans and metrics to ensure the security and integrity of (internal) client technology and data, and identify program improvements.  


Benefits of the Business Continuity Kanban 

2254 Ready to use prioritized Business Continuity requirements:

  • Does your organization have a plan or framework for business continuity management or Disaster Recovery management?
  • Does your organization have a documented information technology business continuity and Disaster Recovery program for your business?
  • Do you have an established business continuity management framework in place, including a defined Business Continuity Plan, business impact analysis, business recovery plan and Disaster Recovery plan?
  • In the event of COVID 19 related disruption, does the supplier have documented plans for business unit continuity and/or information technology Disaster Recovery (IT DR)?
  • Are you consistently getting data off site, and do you have both business continuity and Disaster Recovery plans in the event they should be required?
  • Do you have a Disaster Recovery plan (DRP) and your Business Continuity Plan (BCP) for all systems and business processes supporting customer data?
  • Does your organization ensure that business impact assessment, business continuity and Disaster Recovery plans are produced for all mission critical information, applications, systems and networks?
  • What business continuity and data recovery plans are in place to ensure that service can be maintained in the case of a disaster or an emergency?
  • Has your organization customized its business continuity and Disaster Recovery plans or is a generic plan in place?
  • How can a Disaster Recovery system ensure business continuity to the maximum and make zero service interruption and zero data loss available?



The Art of Service has identified and prioritized 2254 Business Continuity critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Business Continuity roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2254 Business Continuity critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Business Continuity critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Business Continuity Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Business Continuity Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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