Chief Data Officer Critical Capabilities

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You want to know how to make your business case for a Chief Data Officer (CDO). In order to do that, you need the answer to what for do you need a Chief Data Officer or would a Chief Information Officer suffice? The problem is does your organization need someone in the role of Chief Data Officer, which makes you feel asking how does a Chief Data Officer differ from a Chief Information Officer? We believe there is an answer to problems like how do you make your business case for a Chief Data Officer. 

We understand you need to use data to help build trust in the services and policy your organization delivers which is why an answer to 'do you have a Chief Data Officer or Chief Analytics Officer?' is important. 

Here's how you do it with this resource:
1. Structure the role of your new Chief Data Officer in your organization
2. Use data to demonstrate how you are succeeding, not just how you are failing, and where you should be heading, not just where you have been
3. Improve information management database construction and data mining 

So, do you have a Chief Data Officer and are you investing in data scientists? This Chief Data Officer Critical Questions Skills Assessment resource puts you in control by letting you ask what's important, and in the meantime, ask yourself; do you have a potential Chief Data Officer assigned to oversee this initiative? So you can stop wondering 'does your data scientist have Chief Data Officer potential?' and instead get to work and use data to optimize supply chains and make them more resilient.



Look inside the Kanban:

Drive strategic projects for (internal) customer Support and partner support leadership in key deliverables such as partner analysis, data analysis, business process (re)engineering, partner governance process including data analytics and management processes and change management to organization new practices or improve existing practices.  


Benefits of the Chief Data Officer Kanban 


  • Does your organization have a Chief Data Officer and/or a Chief Information Security Officer?
  • Does your organization have someone in the role of chief data officer?
  • Do you have a chief data officer or chief analytics officer?
  • What kinds of data does your organization need access to?
  • How does your organization use the data that it collects?
  • Does your organization have enough data to help improve its understanding of customers, markets and processes?
  • Does your jurisdiction have your organization wide, formal data governance policy or structure in place?
  • Does your organization have data quality checks in place to quantify data quality values?
  • Does your organization have a clear plan to leverage your data for competitive advantage?
  • Does the data vision have buy in from organization leaders?



The Art of Service has identified and prioritized Chief Data Officer critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Chief Data Officer roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete Chief Data Officer critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Chief Data Officer critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Chief Data Officer Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Chief Data Officer Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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Lee Moffitt Cancer Center, US Office of the Secretary of Health and Human Services, The County of Santa Clara - Technology Services and Solutions, Harvard University, T5 Data Centers, Ontada, a McKesson Company, Bank of America, UPMC, JPMorgan Chase Bank, N.A., USAble Life, Artisan Partners, North Carolina Dept of Public Instruction, Vanguard, Florida Blue, McDonald's Corporation, National Football League, Nordson, Drake Software LLC, PayPal, Parexel, kraken, Carhartt, Consilio LLC, Stellantis, Collins Aerospace, Financial Services, Department of, Toyota, Mayo Clinic, Farm Bureau Financial Services, Visa, The Travelers Companies, Inc., Delta Dental Ins., Accenture, Emergent Holdings, Global Payments, Barclays, Planned Parenthood Federation of America, Takeda Pharmaceutical, Advocate Aurora Health, US Department of State - Agency Wide, GSK, Amazon Dev Center U.S., Inc., isolved, GE Healthcare, Bayview Asset Management, Dell Technologies, Mantek Solutions, Siemens, City of Durham, Intel, AllianceBernstein, 3M, Silicon Valley Bank, Workday, Guggenheim Partners, Procore Technologies, AstraZeneca, Amadeus, Ball Aerospace, Avison Young, Bausch Health Companies, Vista Equity Partners Management, Ross Stores, National Indemnity Company, Eriks, Tyson Foods, Inc., Myovant Sciences, Edward Jones, Alex Lee, GHX, Larsen & Toubro Infotech Limited, FCCI Services Inc., Cirrus Design Corporation, CDW, Cytokinetics, Crown Castle USA Inc., Hallmark, Mirati Therapeutics Inc, Liberty Mutual Insurance, Blue Cross Blue Shield of North Dakota, State of Arizona, Keyrus USA, Habemco, DTCC, Protiviti, KPMG, Covetrus, North America, AT&T, Global Atlantic Financial Group Opportunities, Sumitomo Mitsui Banking Corporation, Boston Medical Center, American Mailing Lists Corporation, MasterCard, BANK-FUND STAFF FED CREDIT, Capital One - US, US National Science Foundation, A Place for Mom, Biotechnology Industry Organization, American Red Cross, TIAA, CENCORE LLC, Blue Shield of California, UCare, Everly Health, Wellvana Integration Partners, LLC, AgHeritage Farm Credit Services, Symphony Search Inc, KIPP Indy Public Schools, Health Care District of Palm Beach County, PENCIL, CrewBloom, Penn Medicine, Southwell, Inc., Disney Parks, Experiences and Products, Autodesk, Foundation for the Accreditation of Cellular Therapy, United Methodist Women, CVS Health







About The Art of Service

Our clients want to be confident that they base their risk management and compliance decisions on accurate data. But compliance is complex and you don’t know what you don’t know.

You should have clarity in your business around risk management and compliance without being frustrated about spending thousands of dollars and waiting for external consultants to identify your company’s blind spots.

As senior executives and business owners for over 22 years, we understand your frustration. 

That’s why the Art of Service has created the Self Assessment and implementation tools which have been used by more than 100,000 professionals globally to control their own compliance assessments; resulting in 500+ Academic citations, making it in the top 1 % of most cited work worldwide.

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