Make sure that your organization provides support to the Information Technology, Operations And Maintenance (O and M) Infrastructure Team by providing enterprise level, high performance, highly available Hosting and Service Provider services in Direct Support of the customers business and mission needs.



More Uses of the Direct Support Toolkit:




• Make sure that your strategy provides Direct Support to Project Managers and Finance department on Enterprise IT and project Budget Planning.
  
  

• Establish that your planning helps people get through stressful technical issues by providing Direct Support via phone, chat, or email and Remote Management tools.
  
  

• Provide Direct Support, guidance and coaching across functional boundaries to initiative leads, front line managers/supervisors, and teams to drive adoption of Organizational Changes.
  
  

• Provide Direct Support to programs to architecture, develop, and execute Test Scripts and procedures.
  
  

• Be certain that your business provides Program Analysis and Project Support to the ManPower Management Integrated Product Team in Direct Support of Foreign Military Sales (FMS).
  
  

• Ensure your strategy oversees staff operations and Technical Work in Direct Support of personnel actions and management of unit resources.
  
  

• Warrant that your corporation updates, maintain, and documents Security Controls and provides Direct Support to thE Business and Internal IT groups for security related issues.
  
  

• Coordinate and provide Direct Support to the Incident Response process utilizing forensic information to support incident Response And Recovery.
  
  

• Troubleshoot day to day customer issues and provide Direct Support via phone, email and/or desktop sharing tools.
  
  

• Confirm your business establishes annual department objectives and requires supporting goals by management personnel which are in Direct Support of accomplishing short and long range department goals.
  
  

• Ensure your organization provides guidance or Direct Support in resolution of complex problems with critical Business Impact applying statistical Data Analysis.
  
  

• Make sure that your design provides Direct Support and guidance in the sound assessment and management of risks for programs, projects, and customers.
  
  

• Warrant that your venture provides Direct Support to thE Business and IT staff for IAM Cloud Security related issues.
  
  

• Provide enterprise wide Direct Support to all business units on incident and Crisis Management and Disaster Recovery Planning.
  
  

• Provide Direct Support, guidance and coaching across functional boundaries to project leads, front line managers/supervisors, and teams to drive adoption of Organizational Changes.
  
  

• Interact with polar Systems Support team to receive information on the health of assigned clients and to help Direct Support activities.
  
  

• Provide Direct Support for organization IT Operations, ensuring organization IT Systems are operational in accordance with organization Service Level Agreements.
  
  

• Assure your group coordinates with administrative scheduling to provide Direct Support for online assessment and related testing in your organization.
  
  

• Participate as a member of the information Security Incident Response team and provide Direct Support to the operation, maintenance and implementation of the Information security and Incident Response program.
  
  

• Establish that your organization serves as an analytic and Technical Lead in the development of exploitation methods and use of various Data Collection platforms to improve processes in Direct Support of network Operations Planning and execution.
  
  

• Coordinate: Direct Support and coordination of Environmental Health and safety and facility activities.
  
  

• Provide Direct Support and coaching to enable your managers to help direct reports through change.
  
  

• Confirm your design provides Direct Support to Security Programs affecting the respective work centers and ensures Classified Information is protected.
  
  

• Supervise: work closely with other internal Engineering teams focused on front end and Back End APIs development and configuration in Direct Support of various products.
  
  

• Make sure that your team provides independent Technical Support for planning, coordination, integration, review, and reporting in Direct Support of complex activities for program, project, and/or organization.
  
  

• Ensure all daily needs of your individuals are being met by Direct Support professionals.
  
  

• Serve as Single Point of Contact for organization Executive Management in regards to providing Direct Support for organization IT Operations.
  
  

• Provide Direct Support escalation for initial triage and troubleshooting to various SMEs and Teams.
  
  

• Be accountable for performing engineering or development functions in Direct Support of Infrastructure Services.
  
  

• Coordinate with management staff to determine training needs of Directors, Managers, Supervisors and Direct Support staff.
  
  




 



Save time, empower your teams and effectively upgrade your processes with access to this practical Direct Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Direct Support related project.



Download the Toolkit and in Three Steps you will be guided from idea to implementation results.



The Toolkit contains the following practical and powerful enablers with new and updated Direct Support specific requirements:



STEP 1: Get your bearings



Start with...




• The latest quick edition of the Direct Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.




Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…




• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation




Then find your goals...



STEP 2: Set concrete goals, tasks, dates and numbers you can track



Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Direct Support improvements can be made.



Examples; 10 of the 999 standard requirements:




1. What is the Value Stream Mapping?
   
   

2. What are strategies for increasing support and reducing opposition?
   
   

3. What are the potential basics of Direct Support fraud?
   
   

4. How likely is the current Direct Support plan to come in on schedule or on budget?
   
   

5. What is the magnitude of the improvements?
   
   

6. Can you measure the return on analysis?
   
   

7. Is there any other Direct Support solution?
   
   

8. Is the Direct Support risk managed?
   
   

9. In what way can you redefine the criteria of choice clients have in your category in your favor?
   
   

10. How much does it cost?
    
    




Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:




• The workbook is the latest in-depth complete edition of the Direct Support book in PDF containing 994 requirements, which criteria correspond to the criteria in...




Your Direct Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:




• The Self-Assessment Excel Dashboard; with the Direct Support Self-Assessment and Scorecard you will develop a clear picture of which Direct Support areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Direct Support Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:





 



STEP 3: Implement, Track, follow up and revise strategy



The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Direct Support projects with the 62 implementation resources:




• 62 step-by-step Direct Support Project Management Form Templates covering over 1500 Direct Support project requirements and success criteria:




Examples; 10 of the check box criteria:




1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Direct Support project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Direct Support Project Team have enough people to execute the Direct Support Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Direct Support Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?




 
Step-by-step and complete Direct Support Project Management Forms and Templates including check box criteria and templates.



1.0 Initiating Process Group:




• 1.1 Direct Support project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix




2.0 Planning Process Group:




• 2.1 Direct Support Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Direct Support Project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Direct Support project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan




3.0 Executing Process Group:




• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log




4.0 Monitoring and Controlling Process Group:




• 4.1 Direct Support project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance




5.0 Closing Process Group:




• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Direct Support project or Phase Close-Out

• 5.4 Lessons Learned




 



Results



With this Three Step process you will have all the tools you need for any Direct Support project with this in-depth Direct Support Toolkit.



In using the Toolkit you will be better able to:




• Diagnose Direct Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Direct Support and put Process Design strategies into practice according to Best Practice guidelines




Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.



Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'



This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Direct Support investments work better.



This Direct Support All-Inclusive Toolkit enables You to be that person.



 



Includes lifetime updates



Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.