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EFQM Excellence Model Masterclass; A Step-by-Step Guide to Achieving Business Excellence and Quality Management

EFQM Excellence Model Masterclass; A Step-by-Step Guide to Achieving Business Excellence and Quality Management

$199.00
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EFQM Excellence Model Masterclass: A Step-by-Step Guide to Achieving Business Excellence and Quality Management

This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its application in achieving business excellence and quality management. Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and Engaging: This course is designed to be interactive and engaging, with a focus on practical application and real-world examples.
  • Comprehensive and Personalized: The course covers all aspects of the EFQM Excellence Model, with personalized support and feedback from expert instructors.
  • Up-to-date and Practical: The course content is up-to-date and relevant, with a focus on practical application and real-world examples.
  • High-quality Content and Expert Instructors: The course features high-quality content and expert instructors with extensive experience in the field of quality management.
  • Certification and Flexible Learning: Participants will receive a certificate upon completion of the course, and can learn at their own pace with flexible online access.
  • User-friendly and Mobile-accessible: The course is designed to be user-friendly and accessible on all devices, including mobile phones and tablets.
  • Community-driven and Actionable Insights: The course features a community-driven approach, with actionable insights and hands-on projects to help participants apply their knowledge in real-world settings.
  • Bite-sized Lessons and Lifetime Access: The course is divided into bite-sized lessons, with lifetime access to course materials and support from expert instructors.
  • Gamification and Progress Tracking: The course features gamification elements and progress tracking, to help participants stay motivated and engaged throughout the learning process.


Course Outline

Chapter 1: Introduction to the EFQM Excellence Model

Topic 1.1: Overview of the EFQM Excellence Model

  • Definition and purpose of the EFQM Excellence Model
  • History and development of the EFQM Excellence Model
  • Key principles and concepts of the EFQM Excellence Model

Topic 1.2: Benefits of Implementing the EFQM Excellence Model

  • Improved business performance and competitiveness
  • Enhanced customer satisfaction and loyalty
  • Increased employee engagement and motivation

Chapter 2: Understanding the EFQM Excellence Model Criteria

Topic 2.1: Leadership

  • Definition and importance of leadership in the EFQM Excellence Model
  • Key characteristics of effective leaders
  • Leadership styles and approaches

Topic 2.2: Strategy

  • Definition and importance of strategy in the EFQM Excellence Model
  • Key elements of a successful strategy
  • Strategy development and implementation

Topic 2.3: People

  • Definition and importance of people in the EFQM Excellence Model
  • Key elements of effective people management
  • Employee engagement and motivation

Topic 2.4: Partnerships and Resources

  • Definition and importance of partnerships and resources in the EFQM Excellence Model
  • Key elements of effective partnerships and resource management
  • Supplier management and partnerships

Topic 2.5: Processes

  • Definition and importance of processes in the EFQM Excellence Model
  • Key elements of effective process management
  • Process design and improvement

Topic 2.6: Customer Results

  • Definition and importance of customer results in the EFQM Excellence Model
  • Key elements of effective customer results management
  • Customer satisfaction and loyalty

Topic 2.7: People Results

  • Definition and importance of people results in the EFQM Excellence Model
  • Key elements of effective people results management
  • Employee engagement and motivation

Topic 2.8: Society Results

  • Definition and importance of society results in the EFQM Excellence Model
  • Key elements of effective society results management
  • Corporate social responsibility and sustainability

Topic 2.9: Key Results

  • Definition and importance of key results in the EFQM Excellence Model
  • Key elements of effective key results management
  • Financial and non-financial performance metrics

Chapter 3: Implementing the EFQM Excellence Model

Topic 3.1: Establishing a Clear Vision and Strategy

  • Defining the organization's vision and mission
  • Developing a clear strategy and objectives
  • Communicating the vision and strategy to stakeholders

Topic 3.2: Building a Strong Leadership Team

  • Defining the role and responsibilities of leaders
  • Developing leadership skills and competencies
  • Building a strong leadership team

Topic 3.3: Engaging and Motivating Employees

  • Defining employee engagement and motivation
  • Developing strategies to engage and motivate employees
  • Measuring and evaluating employee engagement and motivation

Topic 3.4: Building Partnerships and Collaborations

  • Defining partnerships and collaborations
  • Developing strategies to build partnerships and collaborations
  • Measuring and evaluating partnerships and collaborations

Topic 3.5: Designing and Improving Processes

  • Defining process design and improvement
  • Developing strategies to design and improve processes
  • Measuring and evaluating process performance

Topic 3.6: Measuring and Evaluating Performance

  • Defining performance measurement and evaluation
  • Developing strategies to measure and evaluate performance
  • Using data and analytics to drive decision-making,
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