What does the Implementing and Managing a Shared Service Centre course cover?
Implementing and Managing a Shared Service Centre is covered here in 10 modules: Introduction to Shared Service Centres: Defining shared service centres and their benefits, Planning and Designing a Shared Service Centre: Developing a project plan and timeline, Implementing a Shared Service Centre: Establishing a project team and stakeholder management and 7 more.
How do you approach Implementing and Managing a Shared Service Centre step by step?
The work is sequenced in 10 stages. It starts with introduction to Shared Service Centres: Defining shared service centres and their benefits, moves through Planning and Designing a Shared Service Centre: Developing a project plan and timeline and Implementing a Shared Service Centre: Establishing a project team and stakeholder management, and ends at Sustaining and Improving a Shared Service Centre.
What is in Module 1 of the Implementing and Managing a Shared Service Centre course?
Module 1 is Introduction to Shared Service Centres: Defining shared service centres and their benefits. It works through defining shared service centres and their benefits, understanding the evolution of shared service centres, identifying the key characteristics of a successful shared service centre and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Implementing and Managing a Shared Service Centre course delivered?
The Implementing and Managing a Shared Service Centre course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Implementing and Managing a Shared Service Centre course cost?
The Implementing and Managing a Shared Service Centre course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Centre Toolkit, HR Shared Service Centre Toolkit, Contact Centre Assessment Tools and Templates, HR Shared Service Centre Tools Toolkit.
More answers: what you get with every course, refund policy, all help answers.
Implementing and Managing a Shared Service Centre: A Step-by-Step Guide with Practical Tools and Templates
Course Overview
This comprehensive course provides a step-by-step guide to implementing and managing a shared service centre, complete with practical tools and templates. Participants will gain the knowledge and skills necessary to successfully establish and manage a shared service centre, and will receive a certificate upon completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and personalized learning experience
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content developed by expert instructors
- Certificate issued by The Art of Service upon completion
- Flexible learning options, including mobile access
- User-friendly interface and community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to Shared Service Centres: Defining shared service centres and their benefits
- Defining shared service centres and their benefits
- Understanding the evolution of shared service centres
- Identifying the key characteristics of a successful shared service centre
- Case study: Implementing a shared service centre in a multinational corporation
Module 2. Planning and Designing a Shared Service Centre: Developing a project plan and timeline
- Conducting a feasibility study and business case analysis
- Defining the scope and objectives of the shared service centre
- Designing the organizational structure and governance model
- Developing a project plan and timeline
Module 3. Implementing a Shared Service Centre: Establishing a project team and stakeholder management
- Establishing a project team and stakeholder management
- Developing a change management plan and communication strategy
- Implementing technology and systems to support the shared service centre
- Recruiting and training staff for the shared service centre
Module 4. Managing a Shared Service Centre: Managing relationships with stakeholders and customers
- Developing a service level agreement (SLA) and key performance indicators (KPIs)
- Establishing a continuous improvement and quality management process
- Managing relationships with stakeholders and customers
- Monitoring and reporting performance metrics and benchmarks
Module 5: Measuring and Evaluating Shared Service Centre Performance
- Developing a performance measurement framework and dashboard
- Conducting regular assessments and evaluations of the shared service centre
- Identifying areas for improvement and implementing changes
- Benchmarking and comparing performance with other shared service centres
Module 6: Managing Change and Transformation in a Shared Service Centre
- Understanding the impact of change on the shared service centre and its stakeholders
- Developing a change management plan and communication strategy
- Implementing changes and managing the transition process
- Monitoring and evaluating the effectiveness of the change management process
Module 7: Managing Talent and Skills in a Shared Service Centre
- Identifying the skills and competencies required for the shared service centre
- Developing a talent management plan and succession planning strategy
- Recruiting and retaining top talent for the shared service centre
- Providing training and development opportunities for staff
Module 8: Managing Technology and Systems in a Shared Service Centre
- Understanding the role of technology in enabling the shared service centre
- Developing a technology strategy and roadmap for the shared service centre
- Implementing and managing technology and systems to support the shared service centre
- Ensuring data security and integrity in the shared service centre
Module 9: Managing Vendor Relationships in a Shared Service Centre
- Understanding the role of vendors in supporting the shared service centre
- Developing a vendor management plan and strategy
- Managing vendor relationships and contracts
- Ensuring vendor compliance with shared service centre policies and procedures
Module 10: Sustaining and Improving a Shared Service Centre
- Developing a sustainability plan and continuous improvement strategy
- Identifying opportunities for innovation and growth in the shared service centre
- Implementing changes and improvements to the shared service centre
- Monitoring and evaluating the effectiveness of the sustainability plan