What does the Atlassian Jira Service Desk course cover?
Atlassian Jira Service Desk is covered here in 10 modules: Introduction to IT Service Management: Defining IT Service Management, Atlassian Jira Service Desk Fundamentals: Creating and Managing Service Desks, Incident Management: Understanding the Process, Creating and Managing Incident Requests and 7 more.
How do you approach Atlassian Jira Service Desk step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Service Management: Defining IT Service Management, moves through Atlassian Jira Service Desk Fundamentals: Creating and Managing Service Desks and Incident Management: Understanding the Process, Creating and Managing Incident Requests, and ends at Best Practices and Troubleshooting: Advanced Troubleshooting Techniques.
What is in Module 1 of the Atlassian Jira Service Desk course?
Module 1 is Introduction to IT Service Management: Defining IT Service Management. It works through Defining IT Service Management, Understanding the Benefits of IT Service Management, Overview of IT Service Management Frameworks and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Atlassian Jira Service Desk course delivered?
The Atlassian Jira Service Desk course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Atlassian Jira Service Desk course cost?
The Atlassian Jira Service Desk course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk Implementation, Atlassian Jira Service Desk for Enterprise IT Teams, Atlassian Jira Service Desk Comprehensive Checklist.
More answers: what you get with every course, refund policy, all help answers.
Mastering Atlassian Jira Service Desk: A Comprehensive Guide to IT Service Management
Course Overview
This comprehensive course is designed to equip you with the knowledge and skills needed to master Atlassian Jira Service Desk and excel in IT service management. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date approach to IT service management.Course Features
- Interactive and Engaging: Learn through hands-on projects, real-world applications, and bite-sized lessons.
- Comprehensive: Covering over 80 topics, this course provides a thorough understanding of Atlassian Jira Service Desk and IT service management.
- Personalized: Learn at your own pace, with flexible learning options and lifetime access to course materials.
- Up-to-date: Stay current with the latest developments in IT service management and Atlassian Jira Service Desk.
- Practical: Apply your knowledge through hands-on projects and real-world applications.
- Expert Instructors: Learn from experienced instructors with extensive knowledge in IT service management and Atlassian Jira Service Desk.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible Learning: Access course materials on any device, at any time, with user-friendly and mobile-accessible content.
- Community-driven: Connect with a community of like-minded professionals and stay up-to-date with industry developments.
- Actionable Insights: Gain practical knowledge and insights that can be applied immediately in your work.
- Progress Tracking: Track your progress and stay motivated with gamification and progress tracking features.
Course Outline
Module 1. Introduction to IT Service Management: Defining IT Service Management
- Defining IT Service Management
- Understanding the Benefits of IT Service Management
- Overview of IT Service Management Frameworks
- Introduction to Atlassian Jira Service Desk
Module 2. Atlassian Jira Service Desk Fundamentals: Creating and Managing Service Desks
- Getting Started with Atlassian Jira Service Desk
- Configuring Atlassian Jira Service Desk
- Understanding Atlassian Jira Service Desk Components
- Creating and Managing Service Desks
Module 3. Incident Management: Understanding the Process, Creating and Managing Incident Requests
- Defining Incident Management
- Understanding the Incident Management Process
- Configuring Incident Management in Atlassian Jira Service Desk
- Creating and Managing Incident Requests
Module 4. Problem Management: Understanding the Process, Creating and Managing Problem Requests
- Defining Problem Management
- Understanding the Problem Management Process
- Configuring Problem Management in Atlassian Jira Service Desk
- Creating and Managing Problem Requests
Module 5. Change Management: Understanding the Process, Creating and Managing Change Requests
- Defining Change Management
- Understanding the Change Management Process
- Configuring Change Management in Atlassian Jira Service Desk
- Creating and Managing Change Requests
Module 6. Service Level Management: Creating and Managing Service Level Requests
- Defining Service Level Management
- Understanding Service Level Agreements (SLAs)
- Configuring SLAs in Atlassian Jira Service Desk
- Creating and Managing Service Level Requests
Module 7. Reporting and Analytics: Creating and Managing Reports
- Understanding Reporting and Analytics in Atlassian Jira Service Desk
- Creating and Managing Reports
- Configuring Analytics in Atlassian Jira Service Desk
- Using Data to Improve IT Service Management
Module 8. Customization and Integration: Best Practices for, Customizing Atlassian Jira Service Desk
- Customizing Atlassian Jira Service Desk
- Integrating Atlassian Jira Service Desk with Other Tools
- Using APIs and Scripting in Atlassian Jira Service Desk
- Best Practices for Customization and Integration
Module 9. Implementation and Deployment: Deploying Atlassian Jira Service Desk
- Planning for Implementation and Deployment
- Configuring Atlassian Jira Service Desk for Deployment
- Deploying Atlassian Jira Service Desk
- Post-Deployment Activities
Module 10. Best Practices and Troubleshooting: Advanced Troubleshooting Techniques
- Best Practices for Atlassian Jira Service Desk Administration
- Troubleshooting Common Issues in Atlassian Jira Service Desk
- Advanced Troubleshooting Techniques
- Maintaining and Optimizing Atlassian Jira Service Desk