What does the Atlassian Jira Service Desk course cover?
Atlassian Jira Service Desk is covered here in 7 modules: Introduction to Jira Service Desk: Key features and benefits, Setting up Jira Service Desk, Service Desk Configuration and Customization: Configuring service desk settings, Request and Incident Management: Creating and managing requests and 4 more.
How do you approach Atlassian Jira Service Desk step by step?
The work is sequenced in 7 stages. It starts with Introduction to Jira Service Desk: Key features and benefits, Setting up Jira Service Desk, moves through Service Desk Configuration and Customization: Configuring service desk settings and Request and Incident Management: Creating and managing requests, and ends at Best Practices and Industry Insights: ITIL and ITSM frameworks.
What is in Module 1 of the Atlassian Jira Service Desk course?
Module 1 is Introduction to Jira Service Desk: Key features and benefits, Setting up Jira Service Desk. It works through Overview of Jira Service Desk, key features and benefits, Setting up Jira Service Desk and 1 more. It sets the vocabulary the remaining 6 modules build on.
How is the Atlassian Jira Service Desk course delivered?
The Atlassian Jira Service Desk course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Atlassian Jira Service Desk course cost?
The Atlassian Jira Service Desk course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk Implementation, Atlassian Jira Service Desk for Enterprise IT Teams, Atlassian Jira Service Desk Comprehensive Checklist.
More answers: what you get with every course, refund policy, all help answers.
Mastering Atlassian Jira Service Desk: From Fundamentals to Expertise
Course Overview
This comprehensive course is designed to help you master Atlassian Jira Service Desk, from the fundamentals to advanced expertise. With a focus on interactive and engaging learning, you'll gain hands-on experience and actionable insights to enhance your skills and career prospects.Course Features
- Interactive and Engaging: Bite-sized lessons, gamification, and hands-on projects to keep you engaged and motivated.
- Comprehensive and Personalized: Expert instructors, high-quality content, and personalized learning to cater to your needs.
- Up-to-date and Practical: Real-world applications, up-to-date content, and expert insights to ensure you're industry-ready.
- Certification and Recognition: Receive a certificate upon completion, issued by The Art of Service.
- Flexible and Accessible: Lifetime access, mobile-accessible, and user-friendly platform to learn at your own pace.
- Community-driven and Supportive: Join a community of learners, instructors, and industry experts for support and networking opportunities.
Course Outline
Module 1. Introduction to Jira Service Desk: Key features and benefits, Setting up Jira Service Desk
- Overview of Jira Service Desk
- Key features and benefits
- Setting up Jira Service Desk
- Configuring service desk projects
Module 2. Service Desk Configuration and Customization: Configuring service desk settings
- Configuring service desk settings
- Customizing service desk templates
- Creating custom fields and screens
- Setting up service level agreements (SLAs)
Module 3. Request and Incident Management: Creating and managing requests
- Creating and managing requests
- Incident management and escalation
- Request and incident workflows
- Customizing request and incident forms
Module 4. Problem and Change Management: Creating and managing change requests
- Problem management and root cause analysis
- Change management and approval processes
- Creating and managing change requests
- Customizing problem and change workflows
Module 5. Service Desk Reporting and Analytics: Service desk metrics and KPIs
- Creating and customizing reports
- Service desk metrics and KPIs
- Analyzing service desk performance
- Using data to improve service desk operations
Module 6. Advanced Service Desk Features: Using automation and scripting
- Integrating with other Atlassian tools
- Using automation and scripting
- Customizing service desk notifications
- Advanced service desk security and permissions
Module 7. Best Practices and Industry Insights: ITIL and ITSM frameworks
- Service desk best practices and industry standards
- ITIL and ITSM frameworks
- Service desk metrics and benchmarking
- Future trends and innovations in service desk management
Course Benefits
- Enhance Your Skills: Gain hands-on experience and expertise in Jira Service Desk.
- Boost Your Career: Improve your job prospects and career advancement opportunities.
- Industry Recognition: Receive a certificate upon completion, issued by The Art of Service.
- Networking Opportunities: Join a community of learners, instructors, and industry experts.
Course Format
- Online and Self-Paced: Learn at your own pace, anytime and anywhere.
- Interactive and Engaging: Bite-sized lessons, gamification, and hands-on projects.
- Lifetime Access: Access the course materials and resources for a lifetime.
- Mobile-Accessible: Learn on-the-go, using your mobile device or tablet.