What does the HR Shared Service Center Implementation course cover?
HR Shared Service Center Implementation is covered here in 6 modules: Introduction to Shared Service Centers: Types of SSCs, Benefits of SSCs, Planning and Designing a Shared Service Center: Conducting a feasibility study, Building the Shared Service Center Infrastructure: HR systems and processes and 3 more.
How do you approach HR Shared Service Center Implementation step by step?
The work is sequenced in 6 stages. It starts with Introduction to Shared Service Centers: Types of SSCs, Benefits of SSCs, moves through Planning and Designing a Shared Service Center: Conducting a feasibility study and Building the Shared Service Center Infrastructure: HR systems and processes, and ends at Advanced Topics in Shared Service Centers: SSCs in the digital age.
What is in Module 1 of the HR Shared Service Center Implementation course?
Module 1 is Introduction to Shared Service Centers: Types of SSCs, Benefits of SSCs. It works through Defining Shared Service Centers (SSCs), Benefits of SSCs, Evolution of SSCs and 2 more. It sets the vocabulary the remaining 5 modules build on.
How is the HR Shared Service Center Implementation course delivered?
The HR Shared Service Center Implementation course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the HR Shared Service Center Implementation course cost?
The HR Shared Service Center Implementation course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shared Services Center Implementation, Shared Service Center Implementation, Building and Optimizing HR Shared Service Centers, Implementing and Optimizing HR Shared Service Centers.
More answers: what you get with every course, refund policy, all help answers.
Mastering HR Shared Service Center Implementation: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to successfully implement a Shared Service Center (SSC) in their organization. Through interactive and engaging content, participants will gain a deep understanding of the SSC model, its benefits, and the step-by-step process for implementation.Course Objectives
- Understand the concept and benefits of a Shared Service Center (SSC)
- Learn the key components and infrastructure required for SSC implementation
- Develop a comprehensive understanding of the SSC operating model
- Acquire the skills to design and implement a SSC in their organization
- Understand how to measure and evaluate the effectiveness of a SSC
Course Outline
Module 1. Introduction to Shared Service Centers: Types of SSCs, Benefits of SSCs
- Defining Shared Service Centers (SSCs)
- Benefits of SSCs
- Evolution of SSCs
- Types of SSCs
- SSC operating models
Module 2. Planning and Designing a Shared Service Center: Conducting a feasibility study
- Conducting a feasibility study
- Defining the SSC's mission and vision
- Developing a business case for the SSC
- Designing the SSC's organizational structure
- Defining the SSC's services and service levels
Module 3. Building the Shared Service Center Infrastructure: HR systems and processes
- Technology infrastructure
- HR systems and processes
- Recruitment and staffing
- Training and development
- Change management and communication
Module 4. Implementing the Shared Service Center: Process mapping and design
- Project planning and management
- Process mapping and design
- Service level agreements (SLAs)
- Key performance indicators (KPIs)
- Implementation and transition planning
Module 5. Managing and Evaluating the Shared Service Center: Service management and delivery
- Service management and delivery
- Performance measurement and reporting
- Continuous improvement and quality management
- Customer satisfaction and feedback
- Return on investment (ROI) analysis
Module 6. Advanced Topics in Shared Service Centers: SSCs in the digital age
- Global SSCs and cultural considerations
- SSCs in the digital age
- Robotic process automation (RPA) and artificial intelligence (AI)
- Business process outsourcing (BPO) and SSCs
- Future trends and directions in SSCs
Course Features
- Interactive and engaging content: Learn through real-world examples, case studies, and interactive exercises
- Comprehensive and up-to-date: Covers the latest trends and best practices in SSC implementation
- Personalized learning: Tailor the course to your needs and interests
- Expert instructors: Learn from experienced professionals with extensive knowledge in SSC implementation
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access the course at any time, from any location
- User-friendly: Easy-to-use interface and navigation
- Mobile-accessible: Access the course on your mobile device
- Community-driven: Connect with other learners and instructors through discussion forums
- Actionable insights: Apply the knowledge and skills learned to real-world situations
- Hands-on projects: Complete practical projects to reinforce learning
- Bite-sized lessons: Learn in manageable chunks, at your own pace
- Lifetime access: Access the course materials forever
- Gamification: Engage in a fun and interactive learning experience
- Progress tracking: Monitor your progress and stay motivated
Course Format
The course is delivered online, through a combination of:- Video lessons
- Interactive exercises and quizzes
- Case studies and real-world examples
- Discussion forums and community engagement
- Hands-on projects and assignments