What is the Modern Operating-Model Redesign course about?
Even well-resourced teams struggle to align strategy with delivery when operating models are fragmented across functions. Silos persist, velocity drops, and compliance gaps emerge, not from intent, but from structural misalignment. The cost isn’t just delayed outcomes; it’s eroded trust in program leadership.
What situation is the Modern Operating-Model Redesign for?
Even well-resourced teams struggle to align strategy with delivery when operating models are fragmented across functions. Silos persist, velocity drops, and compliance gaps emerge, not from intent, but from structural misalignment. The cost isn’t just delayed outcomes; it’s eroded trust in program leadership.
Who is the Modern Operating-Model Redesign course for?
Business transformation leads, technology program managers, and operating-model architects in regulated, complex organizations who lead cross-functional initiatives and need to deliver integrated outcomes with confidence.
Who is the Modern Operating-Model Redesign course not for?
Individuals seeking theoretical frameworks or high-level strategy without implementation detail. This is not for those not involved in shaping or executing operating models across multiple functions.
What do you take away from the Modern Operating-Model Redesign course?
Design an operating model that synchronizes business, technology, and compliance functions Map capabilities and dependencies across organizational boundaries Embed governance and risk controls into program execution workflows Accelerate decision velocity through clear role and escalation protocols Deliver a tailored implementation playbook aligned to your program context.
What's included with your purchase?
12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.
What does the Modern Operating-Model Redesign cover on delivery and format?
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 4-6 hours per module, designed for steady integration alongside active program work.
How does this compare to the alternatives?
Unlike generic frameworks or academic treatments, this course delivers implementation-grade tools, real-world patterns, and a personalized playbook, making it the most actionable resource for professionals redesigning operating models in complex environments.
Closely related courses: Modern Operating-Model Redesign for Compliance Officers, Modern Operating-Model Redesign for Regulated Industries, Modern Operating-Model Redesign for Established, Modern Operating-Model Redesign for Mid-Market Operations.
More answers: what you get with every course, refund policy, all help answers.
A tailored course, built for your situation
Modern Operating-Model Redesign for Cross-Functional Programs
Implement scalable, integrated operating models that align technology, business, and compliance functions
The situation this course is for
Even well-resourced teams struggle to align strategy with delivery when operating models are fragmented across functions. Silos persist, velocity drops, and compliance gaps emerge, not from intent, but from structural misalignment. The cost isn’t just delayed outcomes; it’s eroded trust in program leadership.
Who this is for
Business transformation leads, technology program managers, and operating-model architects in regulated, complex organizations who lead cross-functional initiatives and need to deliver integrated outcomes with confidence.
Who this is not for
Individuals seeking theoretical frameworks or high-level strategy without implementation detail. This is not for those not involved in shaping or executing operating models across multiple functions.
What you walk away with
- Design an operating model that synchronizes business, technology, and compliance functions
- Map capabilities and dependencies across organizational boundaries
- Embed governance and risk controls into program execution workflows
- Accelerate decision velocity through clear role and escalation protocols
- Deliver a tailored implementation playbook aligned to your program context
The 12 modules (with all 144 chapters)
- Defining the modern operating model
- From siloed to cross-functional execution
- Key drivers in financial services
- Role of compliance and governance
- Technology enablement layers
- Operating model vs. organizational structure
- Measuring model effectiveness
- Common anti-patterns
- Case study: Global bank transformation
- Designing for adaptability
- Stakeholder alignment fundamentals
- Setting program intent and scope
- Governance in multi-domain programs
- Designing cross-functional councils
- Escalation pathways and thresholds
- Role of compliance in governance
- Decision rights mapping
- Cadence design for reviews
- Integrating risk oversight
- Balancing speed and control
- Documentation standards
- Conflict resolution protocols
- Metrics for governance health
- Adapting governance over time
- What is a capability in operating design
- Mapping business capabilities
- Technology capability inventory
- Compliance and risk capabilities
- Cross-domain capability alignment
- Dependency visualization
- Capability maturity assessment
- Gaps and overlaps detection
- Ownership assignment models
- Capability evolution planning
- Integration with architecture
- Capability-based roadmapping
- Integration anti-patterns to avoid
- Hub-and-spoke coordination
- Embedded cross-functional teams
- Dual-reporting models
- Product-aligned operating models
- Program-level integration offices
- Data flow integration
- Toolchain alignment
- Common operating rhythms
- Shared KPIs and incentives
- Integration testing for models
- Scaling integration across programs
- Compliance as a design constraint
- Regulatory lifecycle mapping
- Pre-emptive control embedding
- Audit trail design
- Policy integration into workflows
- Compliance ownership models
- Real-time monitoring integration
- Change control for compliance
- Cross-border compliance alignment
- Automating compliance checks
- Training and awareness integration
- Compliance feedback loops
- Platform architecture implications
- API and integration strategy
- Data governance alignment
- Identity and access management
- Cloud operating models
- DevOps and operating model fit
- Legacy system integration
- Technical debt and operating risk
- Scalability and resilience design
- Monitoring and observability
- Toolchain standardization
- Vendor ecosystem management
- RACI and beyond
- Decision rights frameworks
- Role definition standards
- Boundary management
- Conflict resolution mechanisms
- Accountability tracking
- Performance alignment
- Incentive design across silos
- Leadership escalation paths
- Onboarding new roles
- Role evolution over time
- Feedback loops for role clarity
- Sprint and program rhythms
- Cross-team planning events
- Review and reporting cycles
- Steering committee cadence
- Risk review integration
- Budget and forecasting alignment
- Change request workflows
- Incident response integration
- Communication rhythms
- Adaptation during execution
- Cadence measurement
- Optimizing meeting efficiency
- KPI selection framework
- Leading vs. lagging indicators
- Cross-functional metric alignment
- Data collection systems
- Dashboard design principles
- Feedback from delivery teams
- Stakeholder satisfaction tracking
- Model maturity assessment
- Root cause analysis integration
- Continuous improvement loops
- Benchmarking against peers
- Reporting to executive leadership
- Change readiness assessment
- Stakeholder influence mapping
- Communication strategy design
- Training program development
- Pilot and rollout planning
- Resistance identification
- Leadership alignment tactics
- Feedback integration during rollout
- Sustaining change over time
- Celebrating early wins
- Adjusting based on feedback
- Scaling successful adoption
- Assessing scalability of design
- Template vs. tailored approaches
- Localization requirements
- Global consistency standards
- Knowledge transfer frameworks
- Center of excellence models
- Franchise adoption patterns
- Governance of scaled models
- Performance monitoring at scale
- Managing inter-program dependencies
- Versioning operating models
- Decommissioning legacy models
- Playbook purpose and audience
- Structuring implementation phases
- Milestone definition
- Resource planning templates
- Risk register integration
- Communication plan templates
- Training material outlines
- Governance setup checklist
- Tool configuration guide
- Feedback collection mechanisms
- Success criteria definition
- Post-launch review framework
How this maps to your situation
- Leading a cross-functional transformation
- Integrating compliance into technology delivery
- Redesigning program governance
- Scaling operating models across regions
Before vs. after
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 4-6 hours per module, designed for steady integration alongside active program work.
How this compares to the alternatives
Unlike generic frameworks or academic treatments, this course delivers implementation-grade tools, real-world patterns, and a personalized playbook, making it the most actionable resource for professionals redesigning operating models in complex environments.
Frequently asked
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.