Orchestrate Service Assurance: partner very closely with Sales Management to align strategies, renewal forecasting, coverage plans, and account opportunities.

More Uses of the Service Assurance Toolkit:


• Understand and document the Processes And Procedures for Operations and Service Assurance for wireless network pre and post launch.
  
  

• Coordinate Service Assurance: Network Operations Center Service Assurance technicians.
  
  

• Manage Service Assurance frontline support operations, driving operating improvements and quality performance through productivity measurement and monitoring, staff coaching and training.
  
  

• Ensure your operation solves issues, drive enhancements and improves Enterprise engineering operations and Service Delivery.
  
  

• Be certain that your team complies; customers receive personalized support that provides guidance during the planning stage and procurement, seamless delivery and deployment, and continued Technical Support through and beyond the life of physical and virtual systems.
  
  

• Warrant that your team assess product impact by conducting Application Portfolio Gap Analysis, quantitative research into key user behaviors, and Business Process changes in partnership with Product Managers and service owners.
  
  

• Systematize Service Assurance: partner with Development Teams in defining and implementing improvements in service architecture.
  
  

• Maintain good working relationships with all Service Providers and vendors to ensure that services received meet expected requirements of contract.
  
  

• Ensure you revitalize; understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
  
  

• Oversee Service Assurance: IT Service Management (ITSM) principles, ITIL guidelines and how operations automation helps improve ITSM Processes.
  
  

• Assure your organization addresses aspects as Data Privacy And Security, data ingestion and processing, Data Storage and compute, analytical and operational consumption, Data Modeling, Data Virtualization, Self Service Data Preparation and analytics, AI enablement, and API integrations.
  
  

• Handle call pertaining to product and service complaints and enter all relevant information into the complaint tracking system.
  
  

• Steer Service Assurance: traditional supplier, as strategy houses, systems integrators and engineering Project Management consultants, cannot provide the complete service your clients now demand.
  
  

• Collaborate with key organizational stakeholders to determine Cloud Service strategy and future improvements.
  
  

• Ensure your organization provides input and suggests improvement to guidelines and procedures to enhance the Quality of Service and support to improve Customer Satisfaction.
  
  

• Initiate Service Assurance: design create and / or evaluate technical designs for customer systems, develop Test Plans, build proof of concepts and lead Design Review to ensure alignment with customers Business Requirements.
  
  

• Confirm your organization ensures critical performance indicators are met for each account while exceeding all Customer Service expectations.
  
  

• Devise Service Assurance: monitor network resources, components, and Enterprise Systems and servers, for performance, equipment malfunctions, and/or service outages.
  
  

• Establish that your operation complies; interfaces with IT PMO, architecture, and service Delivery Teams among others in support of delivering timely, qualitative, robust, scalable and cost effective solutions.
  
  

• Provide Project Management of cross functional initiatives to identify technology, workflow, and other solutions aiming to increase efficiency and Service Delivery for the Legal and Compliance department, ensure Regulatory Compliance, and Mitigate Risk.
  
  

• Be certain that your organization develops and maintains relationships with a network of specialized External Service Providers for needs that are outside of Marketing Services capabilities or capacity.
  
  

• Arrange that your team develops and maintains cooperative working relationships with community Service Providers and other program components.
  
  

• Systematize Service Assurance: work closely with Product Managers, designers, architects and suppliers to turn User Research findings into stories and actions that lead to valuable product and service features.
  
  

• Ensure you lead the sales team to develop branded customers into partners by developing strategic solutions to business issues that face the customer to service the needs and create and strengthen partnerships.
  
  

• Ensure your organization adopts Service Design, where appropriate, through architecture modularity to enable Continuous Delivery.
  
  

• Confirm your organization ensures all noc team members have access to all tools needed to perform duties and are trained on use.
  
  

• Be certain that your group tracks and measures work assigned and work executed using a viable Project Planning system and Service Now capabilities.
  
  

• Provide product knowledge and technical expertise to Contact Centers, training, service channels, and digital support teams.
  
  

• Confirm your team ensures compliance with Business Requirements, via established Service Level Agreements SLAs and other performance indicators.
  
  

• Represent IAM team in wider engineering efforts to build products that delight your customers.
  
  

• Confirm your corporation provides strategic guidance on Application Solutions, architecture, Integration Strategies, governance, Quality Assurance and Business Support processes.
  
  

• Resolve discrepancie in information and obtain further information for incomplete documents.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Assurance Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Assurance related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Assurance specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Assurance Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Assurance improvements can be made.

Examples; 10 of the 999 standard requirements:


1. Who needs to know?
   
   

2. What Service Assurance requirements should be gathered?
   
   

3. What are the implications of the one Critical Service Assurance decision 10 minutes, 10 months, and 10 years from now?
   
   

4. How are measurements made?
   
   

5. What is your formula for success in Service Assurance?
   
   

6. How do the Service Assurance results compare with the performance of your competitors and other organizations with similar offerings?
   
   

7. Act/Adjust: What Do you Need to Do Differently?
   
   

8. Who controls critical resources?
   
   

9. What could cause you to change course?
   
   

10. How do you mitigate Service Assurance risk?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Assurance book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your Service Assurance self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Assurance Self-Assessment and Scorecard you will develop a clear picture of which Service Assurance areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Assurance Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Assurance projects with the 62 implementation resources:


• 62 step-by-step Service Assurance Project Management Form Templates covering over 1500 Service Assurance project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Service Assurance project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Service Assurance Project Team have enough people to execute the Service Assurance Project Plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Assurance Project Plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete Service Assurance Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Assurance project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Assurance Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Assurance project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Assurance project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Assurance project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Assurance project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Assurance project with this in-depth Service Assurance Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Assurance projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Service Assurance and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Assurance investments work better.

This Service Assurance All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.