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Additional Information
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Shipping & Returns

 

What will happen after I place my order online?


You will immediately receive confirmation of the transaction after entering your order online. You will also receive confirmation by e-mail. The confirmation contains all of your order information, including your invoice or receipt.

If you selected the credit card (VISA or Mastercard) or Paypal payment option during the order process, your product will be delivered immediately or within 12 hours in the case of delivery via e-mail. If you ordered a physical product, shipping via postal mail or parcel service will be initiated immediately.

If you selected a different payment type, you will receive detailed information with your order confirmation on how to make your payment. You will receive your product after payment has been received.

If you fail to receive a confirmation after submitting your order, please contact our customer service team. 

 

When will I receive my Toolkit or eLearning access?

You will receive the product immediately with your order confirmation, which contains the access details.
   

When will I receive my product to be delivered by postal mail or parcel service?   

We will immediately forward the delivery order to our fulfillment center. The fulfillment center prepares the shipment and sends it to you via postal mail or parcel service. Shipping can take approximately 10-25 business days.

 

How can I cancel my order? I have already paid.

For questions about a cancellation, please contact our customer service team by e-mail and briefly explain why you would like to cancel the order. Go to "Contact Us" and we'll take care of it right away. Any credit will be refunded to your credit/debit card, if used when ordering.

Refunds for "Toolkit Downloads" are to be made within 48hrs of placing the order all other refunds within 14 days.