ISO 20000 Critical Capabilities

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SKU:
ISO-20000-Critical-Capabilities

Look inside the Kanban:

https://theartofservice.com/ISO-20000-kanban

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Ensure your design documents, resolves, or escalates applicable issues at the time of contact into the IT Service Management system (ITSM) to maintain a thorough database for use in problem resolution and training: document all contact with end users, internal support staff or vendors; communicate with support staff after incident resolution to develop troubleshooting procedures and suggest changes or additions to the appropriate problem or knowledge database; provide status and progress reports to supervisors.  

  

Benefits of the ISO 20000 Kanban 

2481 Ready to use prioritized ISO 20000 requirements, to:

  • Manage the conversation with senior leaders and business partners to gain the momentum you need to bring infrastructure management to the enterprise.
     
  • Plan, design and implement IT Service Management best practices in your organization.
     
  • Update ITIL or ITSM change management processes to now account for cloud deployment of Infrastructure as Code (IaC).
     
  • Account for the use of IT Service Management to your customers.
     
  • Move from system management to integrated service management.
     
  • Use Change Management to support Case Management.
     
  • Provide the context for investment considerations which services does an investment affect, and how does that fit with the business strategy and priorities.
     
  • Use Incident and Problem Management to support Case Management.
     
  • Know that systems are working if they have to.
     
  • Verify if the required business outcomes are achieved if you do not know what you want measure success against .
     

   

Summary

The Art of Service has identified and prioritized 2481 ISO 20000 critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your ISO 20000 roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp, Monday.com, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 

 

Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2481 ISO 20000 critical capabilities and use cases, their prioritization, workflows, tagging and questions.

 

The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.

 

Also included is the ISO 20000 critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

ISO 20000 Critical Capabilities, Meaningful Metrics And Their Prioritization 

Background 

Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  

Benefits 

The Critical ISO 20000 Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 

Index 

 

You're in good company. Join:

Trusted by: Fidelity Investments, Kyndryl, Cultivate Behavioral Health & Education, Greenway Health, Kohler, WestRock, Premier Staffing Partners, Databook, ServiceMaster, Seagen, Webasto, Johnson Controls, Carpe Data, Leidos, Integrated Data Services Inc., City National Bank, Capital Group, BOEING, Curaleaf, Sierra Space, CSH IT Service, Henry Schein One, General Dynamics Mission Systems, Inc, Froedtert, Salesforce, Lumen, Q2ebanking, OneNeck IT Solutions, Coleman Group, Inc., Publix, Gartner, Tuknik Government Services, CompuCom Systems, Inc., Cummins Inc., GNC, Global Staffing, LLC, NETBankAudit, MetLife, MAUSER, Smithfield Foods, Symetra, PPG Industries, United Airlines Inc., Kraft Heinz Company, StratX IT Solutions, LLC, Umpqua Bank, Cytiva, Fincons Group, Vocera Communications, Inc., Splunk, InspiHER Tech, Cushman & Wakefield, Kaiser Permanente, Citihub, Endeavor Energy Resources, LP, Rolls-Royce, Forward Networks, Ensunet, iRhythm Technologies, LKQ, Occidental Petroleum Corporation, Dell Technologies, ZT Systems, UnitedHealth Group, EATON, Office Depot OfficeMax, Centene Corporation, US Federal Aviation Administration, State of Washington Dept. of Labor & Industries, SAIC, Mezzetta, CoBank, Mass Dept of Transportation, Credit Union of Denver, Clarios, City of Statesville, Rosen Hotels & Resorts, US Federal Deposit Insurance Corporation, Changeis, LOCKHEED MARTIN CORPORATION, By Light Professional IT Services LLC, DTCC, TD Bank, Brown-Forman, Patrick Industries, PUMA, Cascade Computing, Shaw Industries Group, Inc., Torani, State of Michigan, VetCentric, First Business Bank, gTANGIBLE Corporation, Prime Therapeutics, Chewy, Cybertech Inc, Charles Schwab, Pacsun, SC Johnson, New York University, Sentara Healthcare, ALSAC/St. Jude Children's Research Hospital, 777 Partners, BeiGene, Gilead Sciences, Fairview Health Services, Aspirus Health System, Honeywell, Foot Locker, OU Health, Ultragenyx Pharmaceutical, Amazon.com Services LLC, Owens-Illinois, Western Alliance Bank, USP (U.S. Pharmacopeial Convention), Genesys, Instacart, Surgery Partners, Monster Energy, Conduent, Bristol Myers Squibb, Ross Stores, ServiceNow, Catalent Pharma Solutions, MAGRABBIT, enkompas Technology Solutions, Ecolab, IPKeys Technologies, BECU, Bridgestone Americas Tire Operations, Exelon Corporation, Hexion Inc., Southern Glazer’s Wine and Spirits, System One, DISH, NeoSystems, Gas It Up, INC, Navitus Health Solutions / Lumicera Health Services, Candela Medical, The Hartford, LendingPoint, LLC, Plume, Medtronic, Aegon, Good Shepherd Rehabilitation, National Veterinary Associates, Frontier Communications, Together Credit Union, BNP Paribas, Kendra Scott, bluebird bio, Garmin, Entegris, Inc., Stifel Financial Corp., Red Hat Software, University of Texas at Dallas, Micron Technology, Edgewell Personal Care Brands, Abercrombie and Fitch Co., Citizens, University of Nebraska, 8th Ave Food & Provisions, Archer, HealthEquity Inc., Bank of the West, University of Nebraska at Omaha, Concentrix, Arkansas Blue Cross and Blue Shield, EY, eDerm Systems, Henry Schein, Fast Pace Health, Nordhealth, Nextech, United Veterinary Care, OneOncology, Community Health Network, Heartland Dental- St. Louis Support Office, Revele, ezyVet, NextGen Healthcare, Mission Veterinary Partners, Pomona Valley Hospital Medical Center, OrthoVirginia, Panorama Eye Care LLC, South County Hospital, CENTRAL CITY, Prairie Animal Hospital, PSG (MMA and PSA's), IPS- Integrated Practice Solutions, Centers For Advanced Orthopaedics Llc, The Longleaf Network, First Physicians Group - Sarasota Memorial Health Care System, Lexicon, Mosaic Medical, PracticeMax, Vision Innovation Partners, Proud Moments ABA, Dermatology & MOHS Surgery Institute, Banfield Pet Hospital, Premier Health Care Inc, Blue Ridge Equine Clinic, Elemy Autism Care, Planet DDS, Sam Houston State University, Comanche County Memorial Hospital, Animal Medical Center of Austin, MyCase, Heartland Dental- Detroit, Michigan, Guardian Corporate, Methodist Health System, MyPath Support Services, AdventHealth Medical Group West FL, Envision Healthcare, Equivity, iSalus Healthcare, AmeriVet Partners Management, Inc, Actionstep, General Motors, TENICA and Associates LLC, Berkley, County of San Diego, Mantek Solutions, IHG Corporate, Pear Therapeutics, Kyriba, Interpublic Group, Corning, PepsiCo, Rockwell Automation, American Airlines, Deloitte, David's Bridal, Facebook, Abbott Laboratories, Marriott International, Inc, Komatsu, UKG (Ultimate Kronos Group), Anheuser-Busch, Intellia, Tarkett, Marketing Alliance Group, Hyatt Corporate Office, Chicago, MSC Industrial Supply, Mitsubishi UFJ Fund Services, Pacific Life, Planned Parenthood, Performant Financial Corporation, Crédit Agricole CIB, IDEXX, Care IT Services, Adtalem Global Education, Mattel, Make-A-Wish Foundation of America, Interco, The Hershey Company, Motorola Solutions, Sammons Financial, The Rawlings Group, Meriplex Communications, Middlesex Savings Bank, AAA Northern California, Nevada & Utah, Wells Fargo, Cathay Bank, FirstBank Florida, AmeriHome Mortgage, Office Depot, Hasbro, The Queen's Medical Center, Roswell Park Cancer Institute, GRSi, Peer Solutions Group, CLEAResult, Snap IT Solutions, FedEx Services, Planet Technologies, Worksighted

 

 

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176 Reviews

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    Resolve conflicting demands for shared resources.

    Posted by Nathan O. on 3rd Nov 2021

    Nathan O., IT Governance and Control Specialist

  • 5
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  • 5
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    Posted by Jean D. on 13th Oct 2021

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  • 4
    Get started on this major task and what critical knowledge do you need to consider from a People, Process, Product and Partner perspective.

    Posted by Johnathan R. on 12th Sep 2021

    Johnathan R., Senior IT Systems Architect

  • 5
    As a service provider offer unique or distinctive value.

    Posted by Anne C. on 7th Sep 2021

    Anne C., Sr. IT Security Analyst

  • 4
    Manage ITSM in a cloud environment.

    Posted by Jose F. on 4th Sep 2021

    Jose F., Senior Cyber Security Consultant

  • 5
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    Posted by Vincent M. on 2nd Sep 2021

    Vincent M., Material Handler

  • 5
    Differentiate ourselves from competing alternatives.

    Posted by Zachary G. on 15th Aug 2021

    Zachary G., Software engineer for AWS IoT platform in DevOps team

  • 5
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    Posted by Jordan B. on 13th Aug 2021

    Jordan B., Senior IT Specialist