ISO 38500 Critical Capabilities

Normal Price: $249.00
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Look inside the Kanban:



Assess the benefits and the risks of information by using tools such as business capability models to create an information-centric view to quickly visualize what information matters most to the organization based on the defined business strategy; create and manage business information models in all their forms, including conceptual models, relational database designs, message models and others; use tools such as business information models to provide the organization with a future-state view of the information landscape that is unencumbered by the specific data implementation details imposed by proprietary solutions or technologies; lead decision design; participate in the analysis of data and analytics security requirements and solutions and work with the chief information security officer (CISO) and Chief Data Officer (CDO) to ensure that enterprise data and analytics assets are treated as protected assets.  


Benefits of the ISO 38500 Kanban 

1670 Ready to use prioritized ISO 38500 requirements, to:

  • Reconcile Enterprise Architecture work, information management and data governance.
  • Improve the effectiveness of security and risk management programs as well as clearly articulate the connection between IT risks and business impact.
  • Analyze data in motion when it has not landed in a database yet.
  • Use the information and the tools that the government has available to it that is unique and ensure that you defend that.
  • Ensure that everyone who needs to have certain information gets it when they need it.
  • Integrate the work of IT with that of records and information management (RIM) professionals and the legal department.
  • Position information governance, data management, BI, quality, enterprise architecture, risk and data science.
  • Extend the analytics capability beyond your developers, data scientists and business analysts so its accessible closest to the decision maker.
  • Demonstrate that the business processes you have employed are being adhered to as documented.
  • Know what was done to the data before you use it.



The Art of Service has identified and prioritized 1670 ISO 38500 critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your ISO 38500 roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1670 ISO 38500 critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the ISO 38500 critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

ISO 38500 Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical ISO 38500 Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



You're in good company. Join:

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125 Reviews

  • 5
    Prevent individuals who do not need access to personal data from accessing it.

    Posted by Vivian F. on 29th Oct 2021

    Vivian F., Staff Data Scientist

  • 5
    Reconcile Enterprise Architecture work, information management and data governance.

    Posted by Ruth G. on 27th Oct 2021


  • 5
    Become more strategic, efficient, and collaborative when it comes to data and analytics.

    Posted by Russell N. on 19th Oct 2021

    Russell N., Global Associate Partner

  • 5
    Embrace or promote EDI when elements of your own government seem to be openly against it.

    Posted by Ricardo G. on 16th Oct 2021

    Ricardo G., Senior Software Engineer

  • 5
    Make sense of all available information and decide how much of it to use and how.

    Posted by Annabelle A. on 14th Oct 2021

    Annabelle A., Principal Enterprise Security Architect

  • 5
    Get the flexibility and other advantages of cloud computing while complying with strict governance rules and keeping the management of your IT assets under your control.

    Posted by Joseph B. on 14th Oct 2021

    Joseph B., Customer Success Representative

  • 5
    Simplify dealing with a large message when you are interested only in a few data items.

    Posted by Miguel W. on 14th Oct 2021

    Miguel W., Training Specialist

  • 5
    Make sure your policy is appropriate for the size of your local government.

    Posted by Derrick P. on 13th Oct 2021

    Derrick P., Software Systems Administrator

  • 4
    Evaluate the existing economic governance framework, its implementation and enforcement.

    Posted by Lance H. on 12th Oct 2021

    Lance H., Cloud Administrator