IT Service Continuity Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Continuity Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service Continuity Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Continuity Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Continuity Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Continuity Management improvements can be made.

Examples; 10 of the 991 standard requirements:

  1. Does your organization have an information security implementation strategy as per the risk analysis results that its implementation is undertaken as part of your organizations work plan?

  2. Has your organization implemented a socialization program and increased understanding of information security, including its compliance interests for all concerned?

  3. Does the DRP clearly identify a line of succession to assume authority for executing the disaster recovery plan in the event key designated staff is unavailable?

  4. How long will it take your organization to recover and to be fully up and running again after a system failure, a cyberattack, or another disaster?

  5. Has the trustee considered whether there are any dependencies between each material outsourcing agreement service providers BCP and its own BCP?

  6. Have key decision points been identified and presented to senior management for approval before proceeding with the next step in the process?

  7. Does your organization have the negotiating leverage necessary to require its consent to any changes in the vendors disaster recovery plan?

  8. Has senior management been provided with regular updates and information briefings with regards to the status of the plan development?

  9. Does your department have a plan for keeping essential employees at work and for the orderly departure of non-essential employees?

  10. Is the status of the completion of the risk mitigation measures regularly monitored, to ensure the end or progress of its work?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Continuity Management book in PDF containing 991 requirements, which criteria correspond to the criteria in...

Your IT Service Continuity Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Continuity Management Self-Assessment and Scorecard you will develop a clear picture of which IT Service Continuity Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Continuity Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Continuity Management projects with the 62 implementation resources:

  • 62 step-by-step IT Service Continuity Management Project Management Form Templates covering over 1500 IT Service Continuity Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Matrix: Management -what contingency plans do you have if the risk becomes a reality?

  2. WBS Dictionary: Are material costs reported within the same period as that in which BCWP is earned for that material?

  3. Project Scope Statement: Is the change control process documented and on file?

  4. Risk Register: What is the appropriate level of risk management for this IT Service Continuity Management project?

  5. Schedule Management Plan: Are written status reports provided on a designated frequent basis?

  6. WBS Dictionary: Appropriate work authorization documents which subdivide the contractual effort and responsibilities, within functional organizations?

  7. Duration Estimating Worksheet: Will the IT Service Continuity Management project collaborate with the local community and leverage resources?

  8. Requirements Management Plan: What information regarding the IT Service Continuity Management project requirements will be reported?

  9. Quality Management Plan: How does your organization manage work to promote cooperation, individual initiative, innovation, flexibility, communications, and knowledge/skill sharing across work units?

  10. Scope Management Plan: Do all stakeholders know how to access this repository and where to find the IT Service Continuity Management project documentation?

 
Step-by-step and complete IT Service Continuity Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Service Continuity Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Service Continuity Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Service Continuity Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Service Continuity Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Continuity Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Continuity Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Service Continuity Management project with this in-depth IT Service Continuity Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Continuity Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Continuity Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Continuity Management investments work better.

This IT Service Continuity Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.