Service recovery paradox Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service recovery paradox Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service recovery paradox related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service recovery paradox specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service recovery paradox Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 701 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service recovery paradox improvements can be made.

Examples; 10 of the 701 standard requirements:

  1. What can we do to improve?

  2. Were there any improvement opportunities identified from the process analysis?

  3. How and when will the baselines be defined?

  4. How can skill-level changes improve Service recovery paradox?

  5. What process should we select for improvement?

  6. When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

  7. How did the Service recovery paradox manager receive input to the development of a Service recovery paradox improvement plan and the estimated completion dates/times of each activity?

  8. Do you, as a leader, bounce back quickly from setbacks?

  9. How significant is the improvement in the eyes of the end user?

  10. How likely is the current Service recovery paradox plan to come in on schedule or on budget?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service recovery paradox book in PDF containing 701 requirements, which criteria correspond to the criteria in...

Your Service recovery paradox self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service recovery paradox Self-Assessment and Scorecard you will develop a clear picture of which Service recovery paradox areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service recovery paradox Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service recovery paradox projects with the 62 implementation resources:

  • 62 step-by-step Service recovery paradox Project Management Form Templates covering over 6000 Service recovery paradox project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Assumption and Constraint Log: Have Service recovery paradox project management standards and procedures been established and documented?

  2. Schedule Management Plan: Have adequate resources been provided by management to ensure Service recovery paradox project success?

  3. Procurement Audit: Is it assessed whether well-functioning markets exist for the departments services/tasks?

  4. Assumption and Constraint Log: Is there adequate stakeholder participation for the vetting of requirements definition, changes and management?

  5. Schedule Management Plan: Are the processes for status updates and maintenance defined?

  6. Risk Audit: Do you have proper induction processes for all new paid staff and volunteers who have a specific role and responsibility?

  7. Probability and Impact Matrix: What will be the impact or consequence if the risk occurs?

  8. Executing Process Group: How well did the chosen processes fit the needs of the Service recovery paradox project?

  9. Procurement Audit: When tenders were actually rejected because they were abnormally low, were reasons for this decision given and were they sufficiently grounded?

  10. Stakeholder Management Plan: Is the assigned Service recovery paradox project manager a PMP (Certified Service recovery paradox project manager) and experienced?

 
Step-by-step and complete Service recovery paradox Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service recovery paradox project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service recovery paradox project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service recovery paradox project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service recovery paradox project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service recovery paradox project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service recovery paradox project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service recovery paradox project with this in-depth Service recovery paradox Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service recovery paradox projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service recovery paradox and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service recovery paradox investments work better.

This Service recovery paradox All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    DAVID T. Software Consultant

    Posted by DAVID T. on 5th Sep 2018

    Quality is a topic that is very important for me right now, and it should be important for every team. This book contains a self-assessment that can be useful for your organization to find out where you currently are. If you struggle to ask the right questions about your efforts, this book will give many of them, and a way to score your answers

  • 5
    Thank you! I have found a lot of great information in the text so far. I plan to use your book as one of our references as we build out our SDDC and gladly leave an online review.

    Posted by CRAIG T. on 5th Sep 2018

    CRAIG T. Chief Technology Officer

  • 5
    Congrats! Very cool!

    Posted by Caryn B. on 5th Sep 2018

    Caryn B. Vice President Production

  • 5
    I have read your book and it's a great work for my business. Thank you.

    Posted by Nguyen Hoang Vu on 4th Sep 2018

    Nguyen Hoang Vu

  • 5
    Thank you for providing these valuable resources.

    Posted by HANS D. on 3rd Sep 2018

    HANS D. Integration & Solution Architect

  • 5
    Hi everybody, The book is amazing, I will read it deeper during my next holidays. Thanks and regards

    Posted by Diego P. on 3rd Sep 2018

    Diego P. Head of BDA Business Unit

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by KENNETH O. on 5th Aug 2018

    KENNETH O. MD/CEO, Emerging Media

  • 5
    Thanks for your service! That's really appreciated!

    Posted by HARRY M. on 5th Aug 2018

    HARRY M. Enterprise Architect

  • 5
    Thank you so much... Hope to visit Australia someday. Smart IT people... 5 star review.

    Posted by ELLEN C. on 4th Aug 2018

    ELLEN C. Enterprise Innovation: Business & Information Technology Strategist