Support Manager Toolkit

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Support a Information Technology Operations Management, Information Technology Applications management, Information Technology Technical Support management and/or management of any other functional area of the information technology area.

More Uses of the SupPort Management Toolkit:


Save time, empower your teams and effectively upgrade your processes with access to this practical Support Manager Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Support Manager related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Support Manager specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Support Manager Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Support Manager improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How could you create stronger partnerships and resources to support managers and employees in the workplace and in filling positions?

  2. Are Human Resources policies and practices in your organization adequate so as to offer the support managers need to lead people?

  3. Does your organizations Data Architecture provide classifications to capture cost data to support managerial Cost Accounting?

  4. Do Risk Management responsibilities match your organizations culture and supPort Management in making effective decisions?

  5. Does your organization requirements match the capabilities of an Outside Service Vendor providing the outsourcing?

  6. How do you know whether your current Performance Metrics are the right ones for your business or functional area?

  7. Are staff trained to consider and understand sustainability principles, policy, concepts, options and solutions?

  8. Does your solution integrate with an existing Key Management Solution to supPort Management of encryption keys?

  9. How much will your organization pay, both in hard costs and resources, for Customer Service online communities?

  10. What do you believe is lacking in the management development that middle managers are currently experiencing?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Support Manager book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Support Manager self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Support Manager Self-Assessment and Scorecard you will develop a clear picture of which Support Manager areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Support Manager Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Support Manager projects with the 62 implementation resources:

  • 62 step-by-step Support Manager Project Management Form Templates covering over 1500 Support Manager project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Performance Assessment: To what degree does the teams work approach provide opportunity for members to engage in open interaction?

  2. Project Portfolio Management: Why would the Governance Board want to know the status of the resource portfolio?

  3. Project Scope Statement: Will the Support Manager project risks be managed according to the Support Manager projects Risk Management process?

  4. Procurement Audit: Are bank accounts reconciled by an individual independent of the disbursement responsibilities?

  5. Procurement Management Plan: Is there an on-going process in place to monitor Support Manager project risks?

  6. Quality Audit: Are adequate and conveniently located toilet facilities available for use by the employees?

  7. Executing Process Group: What areas does the group agree are the biggest success on the Support Manager project?

  8. Variance Analysis: Other relevant issues of Variance Analysis -selling price or gross margin?

  9. Project Scope Statement: Have the reports to be produced, distributed, and filed been defined?

  10. Variance Analysis: What does an unfavorable overhead volume variance mean?

Step-by-step and complete Support Manager Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Support Manager project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Support Manager project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Support Manager project with this in-depth Support Manager Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Support Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Support Manager and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Support Manager investments work better.

This Support Manager All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.