The Release Management Toolkit

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This toolkit provides a wide variety of resources to boost your understanding and ability to manage Release Management in your organization with 30 ready-to-use resources.

This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Release Management by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.

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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Release Management and how to apply them successfully within an organization.

This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Release Management approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation or management.

The Complete Release Management Toolkit Includes the following 30 resources:

1.File: Change Mgt Process.doc - Summary: Less obvious links include Financial Management for IT Services (to establish Return on Investment (ROI) expected for major changes and IT Service Continuity Management (to verify proposed changes will not adversely influence the ability to recover service in the event of a major outage).Wordcount: 565

2.File: Building a Business Case.doc - Summary: For example, benefits like Ϋ’—_improved customer satisfactionΫ’—_ or Ϋ’—_enhanced market imageΫ’—_ or Ϋ’—_better employee moraleΫ’—_ also have value, but are harder to quantify than tangible benefits such as X% less incidents, so may be omitted as being somehow not quite Ϋ’—_realΫ’—_.Wordcount: 3630

3.File: 13 Configuration Policies.doc - Summary: To empower you in the creation process, this document provides some background information regarding the subject area, including considerations to be addressed within the policy itself; however, this is your policy and should reflect the goals, objectives, and guiding principles of your organization.Wordcount: 1817

4.File: 03 Metrics and Reports.doc - Summary: The service provider shall use this process for all new services and changes to services with the potential to have a major impact on services or the customer.Wordcount: 5292

5.File: 01 Service Desk Technology.doc - Summary: Do you want the management tool to have the option to define and register a basic configuration and to save this separately (e.g. registration of the structure of (a part of) the IT infrastructure in a stable situation, so this can be consulted)?Wordcount: 4027

6.File: 01 Service Desk-Objectives and Goals.doc - Summary: While the majority of the shared knowledge will come through Problem Management, every process of the Service Lifecycle considers what knowledge is required by the Service Desk to support the end user as part of its development and improvement.Wordcount: 798

7.File: Mapping - Terms and Usage.doc - Summary: Incident: any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service.Wordcount: 331

8.File: STA15500 ITSM Tool Requirements.doc - Summary: The information detailed in this document will be used to form part of the 1-Day workshop being delivered to Tourism Queensland.by MBF <>as an input into their final ITSM Tools Requirement document. Wordcount: 14194

9.File: CHG7200 Implementation Plan_Project Plan.doc - Summary: Ultimately we do want the new process to become the way things are done around here, so it may even be best not to set specific launch dates, as this will set the expectation that from the given date all issues relating to the process will disappear (not a realistic expectation).Wordcount: 1816

10.File: CHG8100 Change Management Powerpoint.ppt - Summary: is the process that ensures that Î_’_Όstandardised methods and procedures are used Î_’_Όfor efficient and prompt handling of all changes,Î_’_Όin order to minimise the impactÎ_’_Όof any related incidents upon service.Wordcount: 1228

11.File: CONMGT3200 Implementation Plan_Project Plan.doc - Summary: An important point to remember is that if this process is to be implemented at the same time as other processes that it is crucial that both implementation plans and importantly timing of work is complementary.Wordcount: 2202

12.File: CONMGT3700 Conf. Process Manager.doc - Summary: Will compile and provide to management a variety of reports (including recommendations for actions to deal with current or foreseen problems and status reports that provide a summary of the status of all Configuration Items (CIs). Wordcount: 777

13.File: CONMGT4300 Configuration Management Powerpoint.ppt - Summary: is the process that focuses on Î_’_Όidentifying, controlling, maintaining and verifyingÎ_’_Όall physical components of the IT infrastructure Î_’_Όand providing information to all other ITIL processes.Wordcount: 1223

14.File: CONMGT_TOC.doc - Summary: This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization. Wordcount: 880

15.File: Rescued document.txt - Summary: After assessing the material I would say for someone who has completed the ITIL Foundation level, or someone starting in a Change management role the course would be very useful as it's more in depth than the Foundation course.Wordcount: 2161

16.File: Service Design Fact Sheet.doc - Summary: The Objective for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 4113

17.File: Service Transition Fact Sheet.doc - Summary: The Objective of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.Wordcount: 3326

18.File: availability v5.0.pdf - Summary: To optimize the capability of the IT Infrastructure, services and supporting organization to deliver a cost effective and sustained level of Availability that enables the business to satisfy its business objectives.Wordcount: 1490

19.File: capacity v5.0.pdf - Summary: It is responsible for ensuring that the performance of all services, as detailed in the targets in the SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. Wordcount: 1380

20.File: change v4.doc - Summary: The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation.Wordcount: 828

21.File: change v5.0.pdf - Summary: The goal of the Change Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes, in order to minimize the impact of Change- related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.Wordcount: 1445

22.File: config v4.doc - Summary: Status reports should be produced on a regular basis, listing, for all CIs under control, their current version and Change history. Wordcount: 682

23.File: config v5.0.pdf - Summary: A value is the quantifiable part of an attribute relationships made between C.I.s in the CMDB CI changes authorised, documented and traceable Acounting and control of physical assets but not relationships configuration of a product or system established at a specific point in timeWordcount: 1443

24.File: financial v5.0.pdf - Summary: This results in reduced revenue but is not really a cost of implementation, as it is in the organization's interest to identify and reduce inefficient use of IT resource.Wordcount: 1498

25.File: incident v5.0.pdf - Summary: To restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.Wordcount: 1202

26.File: itscm v5.0.pdf - Summary: The goal for ITSCM is to support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities (including computer systems, networks, applications, telecommunications, technical support and Service Desk) can be recovered within required, and agreed, business timescales.Wordcount: 1407

27.File: problem v5.pdf - Summary: Problem Management enables a better first time fix rate of Incidents at the Service Desk, achieved via the capture, retention and availability of Incident resolution and Work-around data within a knowledge database available to the Service Desk.Wordcount: 1339

28.File: release v4.doc - Summary: According to Meta Group: through 2008, IT operations groups will increasingly seek to maintain/improve change-management service levels by formalizing and adopting processes that enable improved acceptance of change into the production environment (e.g., production acceptance [PA], production control, quality assurance [QA], release management).Wordcount: 746

29.File: security v4.doc - Summary: In addition, knowing what to do if there is a security problem has always been important, but until recently, it was assumed that employees and management would have time during a crisis to read their e-mail, attend emergency meetings and figure out what to do.Wordcount: 433

30.File: slm v5.pdf - Summary: To maintain and improve IT Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT Service achievements and instigation of actions to eradicate poor service - in line with business or Cost justification. Wordcount: 1265

This toolkit includes a variety of electronic documents that provide a head start for the implementation, management, education and awareness for Release Management.

The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.

The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

The Release Management toolkit:

1. Contains 30 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Release Management

2. Is scalable to any size and type of project or organization

3. Provides blueprints, templates and documents - ready to download and apply

4. Saves you time and budget