Application Management in Service Operation Dataset (Publication Date: 2024/01)

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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:



  • How does an EMM manage the secure select deployment, so that the application only have access to the work resources with your organizations network?
  • What security tools and/or services do you as your organization currently own/use?
  • Has your organization invested in a specific Profitability and Cost Analysis application?


  • Key Features:


    • Comprehensive set of 1560 prioritized Application Management requirements.
    • Extensive coverage of 127 Application Management topic scopes.
    • In-depth analysis of 127 Application Management step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 127 Application Management case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: partially offset, Problem Management, Incident Response, Asset Management, Virtual Machines, Integration Testing, IT Operations Management, Manufacturing Best Practices, Operational Innovation, Risk Assessment, SWOT Analysis, Vulnerability Management, Configuration Management, Production Standards, Customer Engagement, Audits Assessments, Continuous Service Improvement, SLA Management, Financial Management, Service efficiency improvement, Process Automation, Long-Term Relationships, Release Deployment Management, Service Availability, Management Systems, Customer Satisfaction, Incident Management, Service Strategy, Procurement Management, Service Comparison, Security Auditing, Service Level, Monitoring Tools, Service Portfolio Management, Service Performance, Resource Optimization, Facility Management, ITSM, IT Service Continuity, Disaster Preparedness, Infrastructure Management, Supply Management, Efficient Operations, Business Process Redesign, Workflow Automation, Customer Service Automation, Inventory Carrying Costs, Service Continuity, Manufacturing Downtime, IT Systems, User Administration, Remote Access, Consumer trends, Change Management, Compensation and Benefits, Regulatory Requirements, Event Management, Service Operation, Service Delivery, Service Reporting, Maintenance Tracking, Lifecycle Management, Service Transition, Field Management Software, IT Operation Controls, Service Compliance, Customer Service Optimization, Application Management, Service Optimization, Employee Training, Network Security, Capacity Management, Agreement Reviews, Business Service Management, Data Storage, Access Management, Service Management Processes, Availability Management, Server Management, Problem Resolution, Supplier Management, Lean Management, Six Sigma, Continuous improvement Introduction, Quality Assurance, IT Cost Management, IT Service Management, Policy Management, New Product Design, Contract Management, IT Budget Allocation, Routing Optimization, Cloud Management, Knowledge Management, Process Implementation, Risk Management, Service Performance Evaluation, Vendor Management, Energy Management, Outsourcing Management, Service Request Fulfillment, Infrastructure Design, Governance Compliance, Backup Recovery Management, Disaster Recovery, Patch Management, Performance Tracking, Creative Direction, Service Desk, Service Integration, Error Control, Technology Adoption Life Cycle, Lean Services, Charging Process, Process Analysis, Business Impact Analysis, IT Governance, Flexible Operations, End User Support, Quality Control, Productivity Measurement, Release Management, Automation Tools, Procedure Documents, Performance Management, Continuous Improvement, Information Technology, Service Catalog, Network Control




    Application Management Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):


    Application Management


    An EMM uses security protocols to limit access of applications to work resources within the organization′s network, ensuring a secure and controlled deployment.


    - Utilize an enterprise app store with proper authentication protocols.
    - Implement device and app management policies based on user roles.
    - Monitor and identify potential security threats.
    - Enforce data encryption and remote wipe capabilities.
    - Utilize containerization to separate work and personal data.
    - Regularly update and patch applications to ensure security.
    - Conduct thorough vulnerability assessments and risk management.
    - Implement acceptable use policies for employee devices.
    - Utilize mobile device management tools to enforce security policies.
    - Provide ongoing training and education to employees on secure app usage.

    CONTROL QUESTION: How does an EMM manage the secure select deployment, so that the application only have access to the work resources with the organizations network?


    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    In 10 years, our goal for Application Management is to revolutionize the way Enterprise Mobility Management (EMM) services are delivered by implementing cutting-edge technology and innovative strategies to manage secure select deployments.

    Our vision is to create a seamless experience for organizations where EMM is able to seamlessly integrate with their existing network and provide centralized control over application deployment. We aim to achieve this by developing advanced algorithms and machine learning capabilities that accurately assess an employee′s role and permissions within the organization, allowing for granular access controls on a per-application basis.

    Our EMM solution will also include a comprehensive app vetting process, where all applications are thoroughly scanned for potential security risks before being approved for deployment. This will ensure that only trusted and verified applications are allowed onto the organization′s network, preventing any unauthorized access to sensitive work resources.

    Additionally, our EMM system will continuously adapt and improve, using real-time analytics and monitoring to identify potential threats and anomalies in the network. Through proactive measures, we will be able to prevent any unauthorized access to work resources and mitigate potential security threats before they cause harm to the organization.

    Overall, our goal for Application Management in the next 10 years is to be the leading provider of EMM services that enable organizations to securely deploy and manage applications on their network, ensuring that only authorized personnel have access to sensitive work resources. We believe that with our continuous innovation and focus on security, we can transform the EMM landscape and help organizations achieve their business goals with confidence.

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    Application Management Case Study/Use Case example - How to use:


    Case Study: Application Management for Secure Select Deployment

    Client Situation:
    ABC Corporation is a multinational organization with employees working in various locations across the globe. As the company grew, so did their need for robust and secure mobile enterprise applications. However, with the rise of cyber threats and the increasing use of personal devices in the workplace, ABC Corporation faced a significant challenge in managing the deployment of these applications on employee devices. The organization needed a solution that would allow secure deployment of applications and ensure that these applications could only access work-related resources within the organization′s network.

    Consulting Methodology:
    After careful evaluation of ABC Corporation′s requirements, our consulting firm recommended the implementation of an Enterprise Mobility Management (EMM) solution. EMM is a comprehensive set of tools and processes designed to manage the entire lifecycle of mobile devices, applications, and data used by employees in an organization. The EMM solution comprises four main components: Mobile Device Management (MDM), Mobile Application Management (MAM), Mobile Content Management (MCM), and Identity and Access Management (IAM).

    Deliverables:
    Our consulting firm provided a detailed proposal outlining the implementation of an EMM solution to address ABC Corporation′s specific needs. The deliverables included:

    1. A comprehensive EMM strategy document: This document outlined the company′s mobile technology goals, key performance indicators (KPIs), and project timelines.

    2. Identification and categorization of applications: We assessed all the mobile applications used by ABC Corporation and loosely categorized them into WAM (Work-Related Applications) and PAM (Personal Applications). This step helped us determine which applications needed secure deployment and management.

    3. Selection and deployment of an EMM solution: After evaluating various EMM solutions in the market, we recommended a solution that catered to ABC Corporation′s unique requirements. The solution was then deployed, and all necessary configurations were made to suit the company′s needs.

    4. Testing and training: Once the EMM solution was deployed, we conducted extensive testing to ensure that all applications were functioning correctly and securely. We also provided training to the company′s IT team on managing and monitoring the EMM solution.

    5. Ongoing support: Our consulting firm also provided post-implementation support to ensure the smooth functioning of the EMM solution. This support involved troubleshooting any issues that arose and continuously monitoring the solution′s performance.

    Implementation Challenges:
    One of the significant challenges our consulting firm faced during the implementation of the EMM solution was ensuring seamless integration with existing IT systems. As ABC Corporation used various mobile devices and operating systems, our team had to ensure that the EMM solution worked seamlessly with all these devices. Additionally, some employees were reluctant to have their personal devices managed by the organization, which posed a challenge in implementing the EMM solution.

    KPIs:
    The success of this project was measured against the following KPIs:

    1. Percentage increase in the number of secure work-related applications on employee devices.

    2. Reduction in security breaches and unauthorized access to work resources.

    3. Improved employee productivity through secure and remote access to work applications.

    4. Ease of device and application management resulting in reduced workload for the IT team.

    Management Considerations:
    Implementing an EMM solution requires a coordinated effort between multiple departments within the organization. The following management considerations were taken into account to ensure the successful adoption of the EMM solution at ABC Corporation:

    1. Employee buy-in: We worked closely with the HR department to educate employees about the benefits of using the EMM solution and gain their buy-in.

    2. IT team involvement: The IT team was involved in all stages of the implementation process to ensure they were familiar with the EMM solution′s capabilities and features.

    3. Regular training: To ensure the continuous and effective use of the EMM solution, we provided regular training sessions to both the IT team and employees.

    4. Post-implementation support: As mentioned earlier, our consulting firm provided ongoing support to address any issues or concerns that arose after the implementation.

    Conclusion:
    Through our expert consulting services and the implementation of an EMM solution, ABC Corporation was able to successfully manage the secure deployment of work-related applications on employee devices. This solution not only improved the organization′s security posture, but it also increased employee productivity and reduced the workload of the IT team. By implementing this solution, ABC Corporation has set itself up for future growth and success in the ever-evolving mobile technology landscape.

    References:

    1. IBM Global Business Services (2016). The Cognitive Mobile Enterprise: Reinvent Your Business In the Lethal Mobile Ecosystem. Available at https://www.ibm.com/downloads/cas/GZYYAQEW

    2. Gartner (2021). Market Guide for Mobile Application Management. Available at https://www.gartner.com/document/3981663

    3. McCunney, S. J. (2020). The Role of Enterprise Mobility Management in IoT Device Security. Journal of Information Technology Management, 31(3), 12-28.

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