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Key Features:
Comprehensive set of 1544 prioritized Commerce Growth requirements. - Extensive coverage of 854 Commerce Growth topic scopes.
- In-depth analysis of 854 Commerce Growth step-by-step solutions, benefits, BHAGs.
- Detailed examination of 854 Commerce Growth case studies and use cases.
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- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Valuable Feedback, Insolvency Risk, Advertising Revenue, Payment Innovations, Service Design, Data Streaming, Needs And Wants, Value Delivery, Research Activities, Productivity Drivers, IT Operations Management, Ethics and Integrity, Payroll Compliance, Executive Search Services, Compliance Center, Channel Performance, Finding Opportunities, Digital Sales Platforms, Process Efficiency, Revenue Remained, AI in Market Research, Temperature Analysis, Profitability Ratios, Decision Making Ability, Lean Startup Methodology, Sales Strategies, Cost Per Lead, Design For User Experience, Gross Margin, Communication Effectiveness, Proven track record, Earnings Quality, Management Systems, Divestitures, Campaign Attribution, AI Products, Resource Forecasting, Production Hubs, Component Recognition, Sales Approach, Customer Needs Analysis, Customer Insights, Order Visibility, Advertising Tactics, Systems Review, Performance Attainment, Lead Scoring, After Sales Service, Profitability Assessment, ITSM, Dealer Support, Smart Windows, Product Lifecycle Management, HR Development, AI in E-commerce, Competency Models, Personalized marketing, New Product Development, Expenses Reduction, Revenue Retention, Incentive Compensation Plan, Real-Time Inventory, Strategy Deployment, Status Meetings, Future Success, Automated Workflows, Invested Capital, Service Centers, Social Media, Expansion Rate, Design Optimization, Outbound Logistics, Networking In Sales, Compensation Packages, Customer Contact Centers, contract sales, Relevant Content, AI in Sales, Solutions Pricing, Communication Style, Coaching Insights, Team Effectiveness, Waste Tracking, Eliminating Silos, Development Team, Revenue Forecast, Identifying Goal, Behavioral Patterns, Customers Choosing, Emotional Intelligence, Digital Orders, Business Process Redesign, Trade Promotions, Competency Management System, IT Risk Management, Share Of Voice, Financial forecasting, Information Technology, Promotion Strategies, Performance Measurement Tools, Demand Planning, Real Time Tracking, Online Advertising, business expansion, Vendor Responsiveness, Billing Accuracy, Market Volatility, Economic Factors, Forecast Accuracy, Point Of Sale Solutions, Continuous Auditing, Inbound Calls, Data Analysis, Empowered Teams, Media Mix, Data Entry Data Processing, AI Rules, Achievable Goals, Trade Sanctions, Direct Shipping, Trust Building, Sales Pipeline, Context Awareness, Virtual Events, Monitoring Parameters, Sales Force, Industry Connections, Technology Adoption Life Cycle, Custom Quotes, Production Efficiency, App Store Restrictions, Coaching Teams, Cost-Plus Pricing, Boost Innovation, Third-Party Tools, Sales Process, Continuous Improvement, Asset Allocation, Productivity Boost, Enterprise Discounts, Customer Success Management, Merchandising Categories, Regulatory Updates, Sales CRM, PPM Process, Distributor Performance, Empathy In Sales, Leverage Change, Effective Management Structures, Service Interruptions, Creative Advertising, Competitor sales analysis, Workflow Management, Group Communication, Organizational Efficiency, Employee Attendance, Production Scheduling, Social Media Mentions, Product Viability, Partner Marketing, Compensation Strategy, Executive Leadership, Bad Debt, CRM Strategies, Service Parts Management, Being Agile, Responsive Solutions, Cultivating Engagement, Sales Cycle, Business Rules Rule Management, Financial Forecast, Process Alignment With Strategy, Supply Chain Flexibility, Influencer Contracts, Recruitment Agency, Employee Value Proposition, Vendor Onboarding, Reach Consumers, Online Sales, Team Engagement, Objection Handling, Software Company, Process Standardization Tools, Customer Outreach, Storytelling, ERP Management Time, Market Share, Historical Data, Brand Building, Spend Efficiency, Inventory Optimization, Digital Engagement, Social Selling, Word Choice, CMDB Configuration, Data generation, Store Inventory, Service User Experience, Deadline Management, Brand Engagement Metrics, Launch Readiness, Data Driven Sales, Market Consistency, Consistency in Application, ERP Requirements Gathering, Sales strategy, Spend Forecasting, Rapid Growth, Data Visualization Techniques, Data Recovery, Paid Advertising, Distribution Costs, Rebranding Efforts, Risk Prediction, Master Plan, Capacity Constraints, Usage-based, Vendor Relationship Management, Team Innovation, Marketing Expenses, Cybersecurity Measures, Sales Targets, Customer Targeting, Price Comparison, Automation Opportunities, Accounts Receivable Turnover, Privileged Access Management, Life Science Commercial Analytics, Continued Focus, Competitor service pricing, Sales Performance, Customer Management, Invoice Processing, Customer Service KPIs, Product Safety, Product Endorsements, Scope Changes, Supplier Negotiation, Insurance software, Vendor Alignment, Procurement Process, Weather Forecasting, Relationship Nurturing, Underwriting Process, Expense Management Application, Virtual Sales Incentives, The Bookin, Demand Forecasting, Maximizing Opportunities, Pricing Reviews, Reach Out, Warranty Management, Compensation Strategies, Product Revenues, Product Sales, Supplier Performance, COSO, Parts Repair, customer journey stages, Retail Partnerships, Workforce Efficiency, Effective Goal Setting, E-commerce Sales, Align Organization, Client Loyalty, Business Process Design, Lead Cultivation, Driving Success, Influence Techniques, In-Memory Database, Insurance Industry, Sales Reporting, Strategic Management, After Sales Support, Segment Specific Marketing, Performance Monitoring, Total Productive Maintenance, Improved Productivity, Promotional Offers, Sales Effectiveness, Pipeline Management, Pull Between, Support Activities, Demographic Research, New Customer Acquisition, Leverage Ratio Calc, Value Based Selling, Commerce Activities, Sales Collaboration, ERP Consulting, Commerce Growth, Retail Displays, data warehouses, Sales Force Effectiveness, User Activity Analysis, Customer Journey Mapping, Job Requirements, Risk Management, Structured Products, Telemarketing, Customer engagement initiatives, Sales Automation, Performance Reviews, Tech Entrepreneurship, Recommender Systems, Construction Phase, Strategic Execution Plan, Sales Copywriting, Effective Teamwork, Efficiency Gains, Email Automation, Brand Loyalty, Efficiency Boost, Financial Advice, Data ethics compliance, Decision Support Tools, Value Stream Mapping, Order Allocation, Competitor profit analysis, Customer Success, Customer Concentration, Productivity Monitoring, Process Flow Diagram, Coaching Skills, Transparency In Supply Chain, Product Returns, Cost Per Click, Fees Structure, VOI sales, Sales Empathy, Budget Planning, Predatory Practices, Risk Assessment, Data Integrations, Service Evaluation, Average Order, Resume Summary, Cost of Labor, Sales Promotions, Cost Reduction, Call Routing, Content Effectiveness, Product Mix Revenue, Dashboard Design, Product Profitability, Media Platforms, Fast Shipping, Supply Chain Agility, Mobile CRM, Email Integration, Sales Techniques, Sales Pitch, Cost of Materials, Asset Forecasting, Growth Officer, Ethical Data Collection, Consumer Protection, ISO 22361, AI Applications, Change Planning, Prescriptive Analytics, Inventory Automation, Engagement Rate, Sales Projections, Supply Chain Segmentation, Customer Engagement, Efficient Forecasting, Enabling Success, Leadership Effectiveness, Funds Transfer Pricing, Email Marketing Campaigns High Deliverability, Revenue Forecasting, Localization Strategy, Efficient Resource Management, Organic Revenue, Product Distribution, Price Communication, Agile Sales and Operations Planning, Orders Perspective, Promotional Impact, Automation Insights, Subscription Revenue, Email Marketing Analysis, Remote Selling, Brand Strength, Algorithmic trading, IT Program Management, Demand Variability, Professional Relationship Management, Buyer Journey, Team Performance Tracking, Process Monitoring Performance Metrics, Multi Channel Approach, In-Store Marketing, Data Mining, SAP GTS, Fulfillment Services, Human Centered Design, Sales Pitches, Content Reach, Control System Engineering, Sales Data, Visioning Process, Sales Tactics, Brand Visibility, Cycle Time Reduction, Robotic Process Automation, Market Teams, Optimize Effort, Operational Excellence Strategy, Chat Support, Market Share Percentage, Staff Development, Sales Automation Tools, Persuasive Communication, Cloud Contact Center, Product Mix Marketing, Manufacturing Processes, Service Technicians, Competitor profiling, Variables Map, Negotiating Skills, Lead Generation, Machine Learning, Virtual Customer Support, real estate sales, New Markets, Expense Reports, Performance Recognition, Sales Volume, Cloud Based Software, Effective Branding, Lean Management, Six Sigma, Continuous improvement Introduction, Being Named, Logic Modeling, Sales Channel Management, Backend Development, Distributed Resources, Vendor Partnerships, Effective Team Negotiation, Contract Compliance Monitoring, Storytelling In Sales, Balanced Scorecard, Judgmental Forecasting, Contract Formation, Supply Chain Analytics, Performance Analysis, Process Automation, Deal Days, Service Forums, Proactive Adjustments, Product Improvement Cycle, Data Breaches, Server Revenue, Pull Production, Production Monitoring, Job Advertising, Video Conferencing, Platform Upgrades, Insurance Revenue, Inventory Actions, Intelligence Use, Solution Features, Long-Term Relationships, Stimulate Change, Management Team, Customer Self-service, Efficient Staffing, Performance Goals, Returns Management, Product Adoption, Sustainable Products, Performance Leads, Sales Per Employee, Print Management, Business Forecasting, Commerce Capabilities, Financial Projections, Wellness Sales, Social Media Analysis, Project Resources, Process Steps, At Me, Diagnostic Tools, Volatility Forecast, Purchase Requisitions, Network Performance, Productivity Gains, Profit Incentives, Sales Performance Management, Custom crafting, Unique Goals, It Needs, Lead Generation Tools, Service Adaptability, Focusing Resources, Launch Strategy, Project Profitability, Discounts And Promotions, Marketing Effectiveness, Establishing Rapport, Price Negotiation, Real Estate, Market Surveillance, Forecasting Models, Robo Investment Management, Pricing Levels, Resources Supplier, overall profitability, Assessment Tools, Growth and Innovation, Sustainable Logistics, Clock Distribution, Targeted Opportunities, Sales Alignment, Lean Sales, Order Entry, Technology Strategies, Profit Margins, Financial Models, Long Term Goals, Web development, Sales Promotion, Team Onboarding, Customer Complaint Handling, Customer complaints management, Collections Workflow, Productivity Techniques, Sales Analysis, Market Entry Strategy, Sales Scripts, Order Fulfillment, Data Warehousing, Sales Process Optimization, Ethical Commerce, Dynamic Teams, Price Differentiation, Map Creation, B2B Demand Generation, Competitor opportunities, Website Bounce Rate, Competitor acquisitions, Liquidity Management, Data Driven Decision Making, Surveillance Marketing, Value Investing, Fraud prevention, Importance Of Privacy, Supplier Evaluation, Remote Work, Team Objectives, Pricing Optimization, Brand Image, Streamlined Approach, End-user satisfaction, Tax Regulations, Production Planning, Equity Sales, Return On Assets, Average Price, Customer Lifetime Value, Leadership Alignment, Employment Agencies, ROI Measurement, Driving Alignment, Sales Growth, Online Shopping, Real-time Tracking, Core Competencies, Performance Objectives, Search Engine Ranking, Online Training, Sales Efficiency, Real Estate Valuation, Effective Communication Strategies, Supplier Quality, Renewal Rate, Cultural Alignment, Fraud Prevention Measures, Lean Marketing, Business Process Outsourcing, Governance Models, Promotional Strategies, Revenue Cycle Performance, Theory of Constraints, Binding Corporate Rules, Contract Analytics, Virtual Customer Service, Sustainability Measures, Sales Performance Evaluation, Virtual Customer Services, Mobile Solutions, Sales Trends, Subcontracting, Product Mix Sales, Cross Functional Communication, Task Automation, Control System Performance, Virtual Team Strategies, Data Governance, Sales Tracking, Collaborative document management, IT Systems, AI Powered Marketing, Building Rapport, AI Policy, Warranty Services, Call Analytics, Competitive Salaries, Organizational Renewal, Social Awareness, Revenue Model, Cross Docking, Sales Increased, Compelling Offers, Affinity Mapping, Sales Run, New Product Launch, segment revenues, marketing revenue, Vendor Partner Ecosystem, Training Programs, Sales Team Performance, Business Acumen, Performance Quotas, Mobile Payments, Curbside Pickup, Supplier Negotiations, Digital Channels, customer effort level, Continuity Risk, Sales Incentives, Year Revenue, IT Staffing, Deliver Personalized, Content creation, Retail Sales, Professional Services Automation, Improved Financial, Digital Sales Strategies, Policy pricing, Promotional Campaigns, Sales Goals, Attention To Detail, Competency Model, Enhanced Automation, Team Success, Target Operating Model, Statistical Analysis Software, Sales Psychology, Intelligence Driven, Sales Conversion, Purchase Analysis, Sales Funnel, Customer Demand, Network Specific Content, Sustainable Marketing, Predictive Sales, Predictive Analytics, Digital Transformation in Organizations, Cash Receipts, Pinch Point, Manufacturing Best Practices, Sales analytics, Decision Support Systems, Group Revenue, Threshold Alerts, Merchandise Sales, Profit Per Employee, Agent Feedback, Purchase Tracking, Organic Reach, Incremental Delivery, Investment Pitch, Privacy Regulations, Personal Selling, Compensation and Benefits, Tax Calculations, Financial Engineering, Employee Motivation, Sales Objections, Business Valuation, Price Benchmarking, Software Applications, Adapting To New Technologies, Sales Metrics, Extract Class, Property Appraisal, Process Quality, Cybersecurity Awareness, Billing and Collections, Customer Experience Marketing, Net Present Value, Customer Centric Product Design, Delivery Timelines, Information Flow, In App Purchases, Targeted Customers, Skill Development, Incentives And Rewards, Spend Reporting, Task Delegation, Analysis & Reflection, Days Sales Outstanding, Advertising Effectiveness, Relationship Marketing, Market Positioning, Team Goals, Market Validation, Demand Generation, Competitor marketing campaigns, Internal Control Components, Touch It, AI Technologies, In-Store Displays, Marketing And Sales, Adaptable Leadership, Customized Products, Emotional Selling, Adaptive Selling, sales revenue, Expense Monitoring, Market Partnership, Artificial Intelligence in Sales, ROI Optimization, Tailored Marketing, Change Adoption, Spend Management, Lead Funnel, Sage 300, Product Revenue, Sales Organization, Churn Rate, Leadership Skills, Marketing Strategy, Sale Closures, Execution Efforts, Unrealistic Expectations, Supplier Collaboration, Quarter Margin, Product Mix Distribution, Customer Trust, Experiential Marketing, Inventory Management, Skill training, Relationship Selling, Sales Orders, New Development, Risk assessment standards, Invoice Approval Process, Communication In Crisis, Full Due Diligence, Sales Training, System Integration, Service Redesign, Customer Conversations, Execution Planning, Professional Image, Brand Consistency, Level Manager, Customer Support Strategy, Order Picking, AI Development, Intellectual Property Protection, Initiatives Going, Sales Channels, Paid Social Media Strategy, Holding Companies, Budget Forecasting, Subscription Based Services, Average Transaction, Competitor Strategy, Comparable Sales, Profit Projections, Development Costs, ERP Project Team, Recovery of Investment, AI in Augmented Reality, System Dynamics, Accounts Receivable, Sales Channel Strategy, Virtual Assistants, Image Processing, Incentive Plans, In Stock Levels, Forward And Reverse, Customer Retention, Sales Pricing, Order Processing Time, Customer Discussions, ESG, Consumer Insights, Lead Time Reduction, Repeat Business, Effective Follow Up, ROI Tracking, Remote Customer Service, Software Selection, Personal Branding, Cognitive Biases, Flash Sales, Persuasive Voice, Sales Enablement, Sales Discounts, Sales Team, Response Rate, Customer Segmentation in Sales, Performance Coaching, Data Analytics Business Insights, Billing Solutions, CRM Solutions, Customer Satisfaction, One On One Meetings, Productivity Apps, Smart Retail, Productivity Levels, Management Consulting, Larger Customers, Production Capacity, Sustaining Improvement, Purchasing Habits, Financial Targets, Sales Management, Product Value, Quality Monitoring, Master Data Management, Legal Chain, Sales Forecasting, Personal Relationship, Believe Having, Functional Areas, Scalable Power, Manager Selection, Coaching Conversations, Coordinating Goals, Precise Engagement, Growth Segments, Online Banking, Social Impact, Motivation Culture, Thought Leadership, Sales Forecast, Customer Segmentation, Competitor pricing strategy, Current Release, Event Follow Up, Team Processes, Executive Compensation, Supply Chain Collaboration, Sales Cycles, Incremental Learning, Retail Execution, iDempiere, Quantifiable Metrics
Commerce Growth Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Commerce Growth
Retailers can leverage various channels, such as social media and e-commerce, to reach more customers, build brand recognition, and ultimately increase sales.
1. Utilizing social media: Engaging with potential customers through various social media platforms can increase brand exposure and drive sales growth.
2. Partnering with influencers: Collaborating with popular influencers can reach a wider audience and increase brand credibility, leading to sales growth.
3. Interactive website: A user-friendly website with engaging content, product demos, and customer reviews can attract and convert potential customers into buyers.
4. Email marketing: Sending personalized and targeted emails can keep customers engaged and informed about new products or promotions, leading to increased sales.
5. Omni-channel approach: Offering a seamless shopping experience across multiple channels, such as online and in-store, can cater to different consumer preferences and drive sales growth.
6. Customer loyalty program: Implementing a loyalty program can incentivize repeat purchases and foster brand loyalty, leading to sustained sales growth.
7. Influencer discount codes: Partnering with influencers to promote exclusive discount codes can attract new customers and drive sales growth.
8. Limited-time offers: Creating urgency through limited-time offers can entice customers to make a purchase, resulting in increased sales.
9. Strategic partnerships: Collaborating with complementary brands can tap into a new customer base and boost sales through cross-promotion.
10. Utilizing data analytics: Gathering and utilizing customer and sales data can identify target demographics and optimize marketing strategies for increased sales.
CONTROL QUESTION: How can retailers use different channels to raise brand awareness and drive sales growth?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2030, our goal for Commerce Growth is to revolutionize the way retailers connect with consumers through an omni-channel approach, resulting in increased brand awareness and exponential sales growth. Through strategic partnerships and innovative technology, we envision a seamless shopping experience where consumers can seamlessly transition from online browsing to in-store purchasing at the click of a button. Our ambitious goal includes:
1. Leveraging social media platforms as a key driver of brand awareness: With the rise of social media, retailers must capitalize on this opportunity to connect with millions of potential customers. We plan to bring retailers and influencers together to create engaging content that showcases products in an authentic way, driving organic reach and brand loyalty.
2. Utilizing virtual and augmented reality for online shopping: With the advancement of technology, we believe that virtual and augmented reality will play a major role in the way consumers shop. By implementing these immersive technologies into our online shopping experience, we aim to bridge the gap between the physical and digital world and give customers a more realistic view of products.
3. Introducing personalized and targeted marketing strategies: In order to stand out in a crowded marketplace, retailers need to understand their customers on a deeper level. Through data-driven insights, we will help retailers create personalized and targeted marketing campaigns that speak directly to their desired audience, resulting in higher conversion rates and increased sales.
4. Expanding brick-and-mortar stores with experiential retail concepts: While online shopping offers convenience, brick-and-mortar stores still play a crucial role in the shopping experience. We aim to transform traditional retail spaces into interactive destinations by incorporating experiential retail concepts, such as pop-up shops, interactive displays, and events, to engage customers and create a memorable brand experience.
5. Implementing a seamless omni-channel approach: Our long-term goal is to create a truly omni-channel shopping experience for customers. This means integrating all channels – online, social media, mobile, and in-store – to create a seamless and consistent shopping experience for customers. By doing so, we believe retailers will see a significant increase in sales and customer loyalty.
Through the use of these strategies and a relentless drive to innovate, our goal is to help retailers reach new heights in brand awareness and sales growth within the next 10 years. We are committed to empowering retailers to connect with their customers in meaningful ways and drive business success through omni-channel commerce growth.
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Commerce Growth Case Study/Use Case example - How to use:
Synopsis:
The retail industry is highly competitive, with new players entering the market every day and established brands constantly striving to capture the attention of consumers. In order to stand out in this crowded landscape, retailers need to have a strong brand awareness and drive consistent sales growth. This case study will analyze how retailers can leverage different channels to achieve both these goals.
Client Situation:
Our client is a mid-sized clothing retailer facing significant challenges in terms of brand awareness and sales growth. The company operates mostly through brick and mortar stores and has been struggling to keep up with the changing consumer buying habits. They have also faced increased competition from online retailers, making it challenging to attract and retain customers.
Consulting Methodology:
To address the client′s situation, our consulting team proposed a three-phased approach:
Phase 1: Analysis and Research - The first phase involved conducting a thorough analysis of the client′s current brand awareness and sales growth strategies. This included reviewing their marketing efforts, customer data, and sales performance. We also conducted in-depth market research to identify consumer preferences and buying patterns.
Phase 2: Channel Selection - Based on the findings of the analysis and research phase, we recommended a mix of channels that the client could leverage to improve brand awareness and drive sales growth. These channels included traditional media, digital marketing, and social media.
Phase 3: Implementation and Monitoring - In the final phase, we collaborated with the client′s marketing team to implement the recommended channels. We also developed a measurement framework to monitor the effectiveness of each channel and make necessary adjustments based on the results.
Deliverables:
1. Comprehensive analysis of the client′s current brand awareness and sales growth strategies.
2. Detailed market research report with insights into consumer preferences and buying patterns.
3. Recommended mix of channels for improving brand awareness and driving sales growth.
4. Customized marketing plan for each identified channel.
5. Measurement framework to track the success of the implemented channels.
6. Ongoing support and consultation for the client′s marketing team.
Implementation Challenges:
The implementation of the recommended channels was not without its challenges. Some of the key challenges we faced were:
1. Limited budget: The client had a limited budget, which meant that we had to prioritize and carefully select the most effective channels that would provide a significant return on investment.
2. Changing consumer behavior: The rise of online shopping has changed how consumers make purchasing decisions, making it challenging for traditional retailers to attract and retain customers.
3. Integrating different channels: Integrating different channels is crucial for a successful omnichannel strategy. However, it requires collaboration across different departments and systems, which can sometimes be challenging to achieve.
KPIs:
1. Increase in brand awareness: We measured brand awareness through surveys and social media engagement. We aimed to see a minimum of 15% increase in overall brand awareness.
2. Growth in sales: The main goal of the project was to drive sales growth. We measured this by tracking the percentage increase in sales over six months.
3. Conversion rate: We also monitored the conversion rate of each channel to ensure that the efforts were resulting in actual sales.
4. Customer engagement: We measured customer engagement through website traffic, social media followers, and email open rates. Our goal was to see a significant increase in customer engagement across all channels.
Management Considerations:
1. Collaboration and communication: It was essential to have open communication and collaboration between our consulting team and the client′s marketing team to ensure a smooth implementation of the recommended channels.
2. Constant monitoring and adjustment: As consumer behavior continues to evolve, it is crucial to constantly monitor the effectiveness of each channel and be ready to make adjustments when necessary.
3. Long-term strategy: Brand awareness and sales growth cannot be achieved overnight. Retailers must have a long-term strategy in place and be patient with the results.
4. Adaptability: The retail industry is ever-changing, and retailers need to be adaptable and open to embracing new channels and technology to stay ahead of the competition.
Conclusion:
By leveraging a mix of traditional media, digital marketing, and social media, our client was able to significantly increase their brand awareness and drive sales growth. Through our collaboration and ongoing support, we were able to help the client develop an omnichannel strategy that would continue to deliver results in the long term. This case study highlights the importance of using a variety of channels to not only raise brand awareness but also drive consistent sales growth in the highly competitive retail industry.
References:
- Ethan Giffin. (2018). More Channels = More Sales So You Can Grow. https://www.forbes.com/sites/forbestechcouncil/2018/11/27/more-channels-more-sales-so-you-can-grow/?sh=3b1a885a347e
- Zhang, J., & Farris, P. (2019). Channel Synergy and Optimal Channel Selection in Multichannel Retailing. Journal of Retailing, 95(2), 26-44. https://doi.org/10.1016/j.jretai.2019.02.001
- PwC. (2020). Global Consumer Insights Survey. https://www.pwc.com/gx/en/consumer-markets/consumer-insights-survey.html
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