Comprehensive Case Management: Ensuring Seamless Client Support from Intake to Permanent Housing
This extensive and detailed course curriculum is designed to provide participants with the knowledge and skills necessary to ensure seamless client support from intake to permanent housing. Upon completion of this course, participants will receive a certificate issued by The Art of Service.Course Features - Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical information with real-world applications
- High-quality content delivered by expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning options with user-friendly and mobile-accessible platform
- Community-driven learning environment with actionable insights
- Hands-on projects and bite-sized lessons for optimal learning
- Lifetime access to course materials with progress tracking and gamification
Course Outline Chapter 1: Introduction to Case Management
Topic 1.1: Defining Case Management
- Understanding the role of case management in social services
- Defining key terms and concepts in case management
- Exploring the history and evolution of case management
Topic 1.2: Principles of Case Management
- Understanding the principles of case management, including client-centered and strengths-based approaches
- Exploring the importance of cultural competence and diversity in case management
- Discussing the role of advocacy in case management
Chapter 2: Intake and Assessment
Topic 2.1: Intake Processes
- Understanding the importance of intake processes in case management
- Exploring the steps involved in intake, including screening and referral
- Discussing the role of documentation and record-keeping in intake
Topic 2.2: Assessment and Goal-Setting
- Understanding the importance of assessment and goal-setting in case management
- Exploring the different types of assessments, including bio-psychosocial and functional assessments
- Discussing the role of goal-setting and service planning in case management
Chapter 3: Service Planning and Coordination
Topic 3.1: Service Planning
- Understanding the importance of service planning in case management
- Exploring the steps involved in service planning, including identifying client needs and developing service plans
- Discussing the role of collaboration and coordination in service planning
Topic 3.2: Service Coordination
- Understanding the importance of service coordination in case management
- Exploring the different types of service coordination, including case management and care management
- Discussing the role of communication and documentation in service coordination
Chapter 4: Client Engagement and Empowerment
Topic 4.1: Client Engagement
- Understanding the importance of client engagement in case management
- Exploring the different strategies for engaging clients, including motivational interviewing and trauma-informed care
- Discussing the role of cultural competence and diversity in client engagement
Topic 4.2: Client Empowerment
- Understanding the importance of client empowerment in case management
- Exploring the different strategies for empowering clients, including education and advocacy
- Discussing the role of self-advocacy and self-efficacy in client empowerment
Chapter 5: Crisis Intervention and Conflict Resolution
Topic 5.1: Crisis Intervention
- Understanding the importance of crisis intervention in case management
- Exploring the different strategies for responding to crises, including de-escalation and stabilization
- Discussing the role of safety planning and risk assessment in crisis intervention
Topic 5.2: Conflict Resolution
- Understanding the importance of conflict resolution in case management
- Exploring the different strategies for resolving conflicts, including mediation and negotiation
- Discussing the role of effective communication and active listening in conflict resolution
Chapter 6: Case Closure and Evaluation
Topic 6.1: Case Closure
- Understanding the importance of case closure in case management
- Exploring the steps involved in case closure, including termination and follow-up
- Discussing the role of documentation and record-keeping in case closure
Topic 6.2: Evaluation and Quality Improvement
- Understanding the importance of evaluation and quality improvement in case management
- Exploring the different types of evaluation, including process and outcome evaluation
- Discussing the role of data analysis and performance measurement in evaluation and quality improvement
Chapter 7: Specialized Case Management Topics
Topic 7.1: Case Management with Special Populations
- Understanding the unique needs and challenges of special populations, including children, older adults, and individuals with disabilities
- Exploring the different strategies for working with special populations, including cultural competence and trauma-informed care
- Discussing the role of advocacy and empowerment in working with special populations
Topic 7.2: Case Management in Different Settings
- Understanding the different settings in which case management is practiced, including healthcare, social services, and non-profit organizations
- Exploring the unique challenges and opportunities of case management in different settings
- Discussing the role of collaboration and coordination in case management across different settings
Chapter 8: Advanced Case Management Topics
Topic 8.1: Case Management and Technology
- Understanding the role of technology in case management, including electronic health records and case management software
- Exploring the benefits and challenges of using technology in case management
- Discussing the importance of data security and confidentiality in case management
Chapter 1: Introduction to Case Management
Topic 1.1: Defining Case Management
- Understanding the role of case management in social services
- Defining key terms and concepts in case management
- Exploring the history and evolution of case management
Topic 1.2: Principles of Case Management
- Understanding the principles of case management, including client-centered and strengths-based approaches
- Exploring the importance of cultural competence and diversity in case management
- Discussing the role of advocacy in case management
Chapter 2: Intake and Assessment
Topic 2.1: Intake Processes
- Understanding the importance of intake processes in case management
- Exploring the steps involved in intake, including screening and referral
- Discussing the role of documentation and record-keeping in intake
Topic 2.2: Assessment and Goal-Setting
- Understanding the importance of assessment and goal-setting in case management
- Exploring the different types of assessments, including bio-psychosocial and functional assessments
- Discussing the role of goal-setting and service planning in case management
Chapter 3: Service Planning and Coordination
Topic 3.1: Service Planning
- Understanding the importance of service planning in case management
- Exploring the steps involved in service planning, including identifying client needs and developing service plans
- Discussing the role of collaboration and coordination in service planning
Topic 3.2: Service Coordination
- Understanding the importance of service coordination in case management
- Exploring the different types of service coordination, including case management and care management
- Discussing the role of communication and documentation in service coordination
Chapter 4: Client Engagement and Empowerment
Topic 4.1: Client Engagement
- Understanding the importance of client engagement in case management
- Exploring the different strategies for engaging clients, including motivational interviewing and trauma-informed care
- Discussing the role of cultural competence and diversity in client engagement
Topic 4.2: Client Empowerment
- Understanding the importance of client empowerment in case management
- Exploring the different strategies for empowering clients, including education and advocacy
- Discussing the role of self-advocacy and self-efficacy in client empowerment
Chapter 5: Crisis Intervention and Conflict Resolution
Topic 5.1: Crisis Intervention
- Understanding the importance of crisis intervention in case management
- Exploring the different strategies for responding to crises, including de-escalation and stabilization
- Discussing the role of safety planning and risk assessment in crisis intervention
Topic 5.2: Conflict Resolution
- Understanding the importance of conflict resolution in case management
- Exploring the different strategies for resolving conflicts, including mediation and negotiation
- Discussing the role of effective communication and active listening in conflict resolution
Chapter 6: Case Closure and Evaluation
Topic 6.1: Case Closure
- Understanding the importance of case closure in case management
- Exploring the steps involved in case closure, including termination and follow-up
- Discussing the role of documentation and record-keeping in case closure
Topic 6.2: Evaluation and Quality Improvement
- Understanding the importance of evaluation and quality improvement in case management
- Exploring the different types of evaluation, including process and outcome evaluation
- Discussing the role of data analysis and performance measurement in evaluation and quality improvement
Chapter 7: Specialized Case Management Topics
Topic 7.1: Case Management with Special Populations
- Understanding the unique needs and challenges of special populations, including children, older adults, and individuals with disabilities
- Exploring the different strategies for working with special populations, including cultural competence and trauma-informed care
- Discussing the role of advocacy and empowerment in working with special populations
Topic 7.2: Case Management in Different Settings
- Understanding the different settings in which case management is practiced, including healthcare, social services, and non-profit organizations
- Exploring the unique challenges and opportunities of case management in different settings
- Discussing the role of collaboration and coordination in case management across different settings
Chapter 8: Advanced Case Management Topics
Topic 8.1: Case Management and Technology
- Understanding the role of technology in case management, including electronic health records and case management software
- Exploring the benefits and challenges of using technology in case management
- Discussing the importance of data security and confidentiality in case management