Comprehensive Service Transition: Mastering ITIL for Seamless Risk Management
This comprehensive course is designed to equip participants with the knowledge and skills necessary to master ITIL service transition and achieve seamless risk management. Participants will receive a certificate upon completion, issued by The Art of Service.Course Overview This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and focused on real-world applications. Our expert instructors will guide participants through high-quality content, hands-on projects, and bite-sized lessons. Participants will have lifetime access to the course materials and will be able to track their progress through our user-friendly and mobile-accessible platform.
Course Outline Module 1: Introduction to ITIL Service Transition
- Defining Service Transition: Understanding the purpose, scope, and objectives of service transition
- Service Transition Processes: Overview of the key processes involved in service transition, including change management, service asset and configuration management, and release and deployment management
- Service Transition Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition, including the service transition manager, change manager, and release manager
Module 2: Change Management
- Introduction to Change Management: Understanding the purpose, scope, and objectives of change management
- The Change Management Process: Overview of the change management process, including change request, change assessment, and change implementation
- Change Management Roles and Responsibilities: Understanding the roles and responsibilities involved in change management, including the change manager and change advisory board
Module 3: Service Asset and Configuration Management
- Introduction to Service Asset and Configuration Management: Understanding the purpose, scope, and objectives of service asset and configuration management
- The Service Asset and Configuration Management Process: Overview of the service asset and configuration management process, including configuration item management, service asset management, and configuration management database
- Service Asset and Configuration Management Roles and Responsibilities: Understanding the roles and responsibilities involved in service asset and configuration management, including the service asset and configuration manager
Module 4: Release and Deployment Management
- Introduction to Release and Deployment Management: Understanding the purpose, scope, and objectives of release and deployment management
- The Release and Deployment Management Process: Overview of the release and deployment management process, including release planning, build, test, and deployment
- Release and Deployment Management Roles and Responsibilities: Understanding the roles and responsibilities involved in release and deployment management, including the release manager and deployment manager
Module 5: Service Validation and Testing
- Introduction to Service Validation and Testing: Understanding the purpose, scope, and objectives of service validation and testing
- The Service Validation and Testing Process: Overview of the service validation and testing process, including test planning, test execution, and test reporting
- Service Validation and Testing Roles and Responsibilities: Understanding the roles and responsibilities involved in service validation and testing, including the test manager and test analyst
Module 6: Evaluation and Management of Services
- Introduction to Evaluation and Management of Services: Understanding the purpose, scope, and objectives of evaluation and management of services
- The Evaluation and Management of Services Process: Overview of the evaluation and management of services process, including service evaluation, service reporting, and service improvement
- Evaluation and Management of Services Roles and Responsibilities: Understanding the roles and responsibilities involved in evaluation and management of services, including the service manager and service analyst
Module 7: Knowledge Management
- Introduction to Knowledge Management: Understanding the purpose, scope, and objectives of knowledge management
- The Knowledge Management Process: Overview of the knowledge management process, including knowledge creation, knowledge sharing, and knowledge utilization
- Knowledge Management Roles and Responsibilities: Understanding the roles and responsibilities involved in knowledge management, including the knowledge manager and knowledge analyst
Module 8: Service Transition Metrics and Measurement
- Introduction to Service Transition Metrics and Measurement: Understanding the purpose, scope, and objectives of service transition metrics and measurement
- Service Transition Metrics and Measurement Process: Overview of the service transition metrics and measurement process, including metric definition, data collection, and reporting
- Service Transition Metrics and Measurement Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition metrics and measurement, including the service transition manager and metric analyst
Module 9: Service Transition Challenges and Risks
- Introduction to Service Transition Challenges and Risks: Understanding the common challenges and risks associated with service transition
- Service Transition Challenges and Risks Management: Overview of the strategies and techniques for managing service transition challenges and risks, including risk assessment, risk mitigation, and risk monitoring
- Service Transition Challenges and Risks Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition challenges and risks management, including the service transition manager and risk manager
Module 10: Service Transition Implementation and Improvement
- Introduction to Service Transition Implementation and Improvement: Understanding the purpose, scope, and objectives of service transition implementation and improvement
- Service Transition Implementation and Improvement Process: Overview of the service transition implementation and improvement process, including implementation planning, implementation execution, and post-implementation review
- Service Transition Implementation and Improvement Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition implementation and improvement, including the service transition manager and implementation manager
Certificate and Assessment Participants will receive a certificate upon completion of the course, issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.
Course Format This course is delivered online and is self-paced. Participants will have access to the course materials, including video lessons, readings, and assignments, for a period of 12 months. The course is designed to be completed in 8-10 weeks, but participants can complete it at their own pace.
Course Features - Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged and motivated.
- Comprehensive and Personalized: The course covers all aspects of service transition and is tailored to meet the needs of individual participants.
- Up-to-date and Practical: The course is based on the latest version of the ITIL framework and includes practical examples and case studies to illustrate key concepts.
- Real-world Applications: The course focuses on real-world applications and includes examples and case studies from a variety of industries and organizations.
- High-quality Content: The course materials are of high quality and include video lessons, readings, and assignments that are designed to engage and motivate participants.
- Expert Instructors: The course is taught by expert instructors who have extensive experience in service transition and ITIL.
- Certification: Participants will receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible Learning: The course is delivered online and is self-paced, allowing participants to complete it at their own pace.
- User-friendly and Mobile-accessible:,
Module 1: Introduction to ITIL Service Transition
- Defining Service Transition: Understanding the purpose, scope, and objectives of service transition
- Service Transition Processes: Overview of the key processes involved in service transition, including change management, service asset and configuration management, and release and deployment management
- Service Transition Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition, including the service transition manager, change manager, and release manager
Module 2: Change Management
- Introduction to Change Management: Understanding the purpose, scope, and objectives of change management
- The Change Management Process: Overview of the change management process, including change request, change assessment, and change implementation
- Change Management Roles and Responsibilities: Understanding the roles and responsibilities involved in change management, including the change manager and change advisory board
Module 3: Service Asset and Configuration Management
- Introduction to Service Asset and Configuration Management: Understanding the purpose, scope, and objectives of service asset and configuration management
- The Service Asset and Configuration Management Process: Overview of the service asset and configuration management process, including configuration item management, service asset management, and configuration management database
- Service Asset and Configuration Management Roles and Responsibilities: Understanding the roles and responsibilities involved in service asset and configuration management, including the service asset and configuration manager
Module 4: Release and Deployment Management
- Introduction to Release and Deployment Management: Understanding the purpose, scope, and objectives of release and deployment management
- The Release and Deployment Management Process: Overview of the release and deployment management process, including release planning, build, test, and deployment
- Release and Deployment Management Roles and Responsibilities: Understanding the roles and responsibilities involved in release and deployment management, including the release manager and deployment manager
Module 5: Service Validation and Testing
- Introduction to Service Validation and Testing: Understanding the purpose, scope, and objectives of service validation and testing
- The Service Validation and Testing Process: Overview of the service validation and testing process, including test planning, test execution, and test reporting
- Service Validation and Testing Roles and Responsibilities: Understanding the roles and responsibilities involved in service validation and testing, including the test manager and test analyst
Module 6: Evaluation and Management of Services
- Introduction to Evaluation and Management of Services: Understanding the purpose, scope, and objectives of evaluation and management of services
- The Evaluation and Management of Services Process: Overview of the evaluation and management of services process, including service evaluation, service reporting, and service improvement
- Evaluation and Management of Services Roles and Responsibilities: Understanding the roles and responsibilities involved in evaluation and management of services, including the service manager and service analyst
Module 7: Knowledge Management
- Introduction to Knowledge Management: Understanding the purpose, scope, and objectives of knowledge management
- The Knowledge Management Process: Overview of the knowledge management process, including knowledge creation, knowledge sharing, and knowledge utilization
- Knowledge Management Roles and Responsibilities: Understanding the roles and responsibilities involved in knowledge management, including the knowledge manager and knowledge analyst
Module 8: Service Transition Metrics and Measurement
- Introduction to Service Transition Metrics and Measurement: Understanding the purpose, scope, and objectives of service transition metrics and measurement
- Service Transition Metrics and Measurement Process: Overview of the service transition metrics and measurement process, including metric definition, data collection, and reporting
- Service Transition Metrics and Measurement Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition metrics and measurement, including the service transition manager and metric analyst
Module 9: Service Transition Challenges and Risks
- Introduction to Service Transition Challenges and Risks: Understanding the common challenges and risks associated with service transition
- Service Transition Challenges and Risks Management: Overview of the strategies and techniques for managing service transition challenges and risks, including risk assessment, risk mitigation, and risk monitoring
- Service Transition Challenges and Risks Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition challenges and risks management, including the service transition manager and risk manager
Module 10: Service Transition Implementation and Improvement
- Introduction to Service Transition Implementation and Improvement: Understanding the purpose, scope, and objectives of service transition implementation and improvement
- Service Transition Implementation and Improvement Process: Overview of the service transition implementation and improvement process, including implementation planning, implementation execution, and post-implementation review
- Service Transition Implementation and Improvement Roles and Responsibilities: Understanding the roles and responsibilities involved in service transition implementation and improvement, including the service transition manager and implementation manager