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ERP End User in Business Process Redesign

ERP End User in Business Process Redesign

$197.00
When you get access:
Course access is prepared after purchase and delivered via email
Toolkit Included:
Includes a practical, ready-to-use toolkit containing implementation templates, worksheets, checklists, and decision-support materials used to accelerate real-world application and reduce setup time.
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Self-paced • Lifetime updates
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What does the ERP End User in Business Process Redesign course cover?

ERP End User in Business Process Redesign is covered here in 7 modules: Assessing Current Business Processes and ERP Alignment, Stakeholder Engagement and Change Impact Analysis, Designing To-Be Processes within ERP Constraints and 4 more. The outline lists 42 specific topics, opening with conducting process walkthroughs with department leads to map as-is workflows and identify redundant manual entries in the ERP system.

How do you approach ERP End User in Business Process Redesign step by step?

The work is sequenced in 7 stages. It starts with Assessing Current Business Processes and ERP Alignment, moves through Stakeholder Engagement and Change Impact Analysis and Designing To-Be Processes within ERP Constraints, and ends at Post-Implementation Monitoring and Continuous Improvement. Each stage carries its own topic list, so the sequence is followed rather than summarised.

What is in Module 1 of the ERP End User in Business Process Redesign course?

Module 1 is Assessing Current Business Processes and ERP Alignment. It works through conducting process walkthroughs with department leads to map as-is workflows and identify redundant manual entries in the ERP system., documenting discrepancies between formal SOPs and actual user behaviors in procurement and inventory modules., identifying shadow IT systems used alongside the ERP and evaluating integration necessity versus decommissioning.

How is the ERP End User in Business Process Redesign course delivered?

The ERP End User in Business Process Redesign course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the ERP End User in Business Process Redesign course cost?

The ERP End User in Business Process Redesign course is $197 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: ERP Software in Business Process Redesign, ERP Strategy Evaluate in Business Process Redesign, ERP and MDM in Business Process Redesign, ERP Business Requirements in Business Process Redesign.

More answers: what you get with every course, refund policy, all help answers.

This curriculum spans the full lifecycle of an ERP-supported business process redesign, equivalent in scope to a multi-workshop organizational change program, covering diagnostic analysis, stakeholder alignment, system configuration, and governance protocols across procurement, finance, and inventory functions.

Module 1: Assessing Current Business Processes and ERP Alignment

  • Conducting process walkthroughs with department leads to map as-is workflows and identify redundant manual entries in the ERP system.
  • Documenting discrepancies between formal SOPs and actual user behaviors in procurement and inventory modules.
  • Identifying shadow IT systems used alongside the ERP and evaluating integration necessity versus decommissioning.
  • Using ERP transaction logs to quantify process cycle times and pinpoint bottlenecks in order-to-cash.
  • Classifying processes as candidates for automation, simplification, or elimination based on volume and error rates.
  • Establishing baseline KPIs in the ERP for post-redesign performance comparison, such as PO approval duration and invoice variance rates.

Module 2: Stakeholder Engagement and Change Impact Analysis

  • Facilitating cross-functional workshops to validate process pain points and align on redesign objectives.
  • Developing role-specific impact assessments to communicate changes in user responsibilities within the ERP.
  • Identifying power users in each department to serve as change champions during transition phases.
  • Negotiating process ownership between departments when ERP workflows cross functional boundaries.
  • Documenting resistance triggers, such as loss of local data control, and designing mitigation strategies.
  • Creating communication plans that address how ERP field visibility and approval hierarchies will shift.

Module 3: Designing To-Be Processes within ERP Constraints

  • Selecting between standard ERP functionality and custom development for handling complex pricing rules.
  • Configuring approval workflows in the ERP to balance control rigor with operational speed.
  • Defining master data ownership rules for vendors, customers, and materials to prevent duplication.
  • Designing inventory valuation methods in alignment with both ERP capabilities and GAAP requirements.
  • Mapping intercompany transaction flows and determining whether to use built-in modules or manual journal entries.
  • Setting thresholds for automated PO generation versus manual requisition in procurement workflows.

Module 4: Master Data Governance and Integrity Controls

  • Implementing data validation rules in vendor and customer creation forms to enforce tax ID and banking details.
  • Establishing a data stewardship model with defined roles for data creation, review, and audit.
  • Creating a reconciliation process between ERP charts of accounts and external financial reporting systems.
  • Enforcing SKU classification standards during item master setup to support reporting and planning.
  • Designing a periodic review cycle for inactive GL accounts and obsolete inventory items.
  • Integrating supplier onboarding checklists with ERP vendor master activation workflows.

Module 5: Configuring Role-Based Access and Security

  • Defining segregation of duties rules across procurement, accounts payable, and inventory functions.
  • Assigning transaction-level access based on job function rather than department-wide defaults.
  • Implementing field-level security to restrict visibility of sensitive cost and pricing data.
  • Creating temporary access protocols for month-end closing and audit support roles.
  • Documenting and reviewing emergency access (firecall) procedures for system outages.
  • Conducting access certification reviews quarterly to deactivate orphaned user accounts.

Module 6: Testing, Validation, and Go-Live Readiness

  • Developing test scripts that replicate real-world scenarios, including partial shipments and returns.
  • Validating integration points between ERP and external systems like CRM or WMS.
  • Executing parallel runs to compare financial reports from legacy and redesigned processes.
  • Training super users on how to diagnose common transaction errors and escalate appropriately.
  • Freezing configuration changes 72 hours before go-live to stabilize the environment.
  • Preparing rollback procedures in case of critical failure during the cutover weekend.

Module 7: Post-Implementation Monitoring and Continuous Improvement

  • Setting up automated alerts for unusual transaction patterns, such as duplicate payments or off-cycle payroll.
  • Reviewing user adoption metrics, including login frequency and feature utilization rates.
  • Conducting post-go-live surveys to identify unanticipated usability issues in daily tasks.
  • Adjusting workflow timeouts and escalation paths based on actual approval delays.
  • Initiating root cause analysis for recurring master data errors and refining validation rules.
  • Scheduling quarterly business process reviews to align ERP usage with evolving strategic goals.
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