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Event Follow Up Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Event Follow Up
The event will gather feedback and input to improve products, services, and sales follow up through surveys, questionnaires, and customer interactions.
1. Send out surveys to event attendees to gather feedback and suggestions for improvements.
- Benefits: Direct feedback from customers, can help identify areas for improvement, build customer loyalty through listening and addressing their needs.
2. Use social media to promote the event and gather feedback from followers.
- Benefits: Can reach a larger audience, allows for real-time interaction and engagement, can gather feedback from potential customers as well.
3. Encourage event attendees to leave reviews and ratings on online platforms.
- Benefits: Provides public feedback that can attract new customers, increases credibility and trust in the company, can identify areas for improvement.
4. Have a designated area at the event for attendees to leave written feedback or suggestions.
- Benefits: Can gather feedback from those who might not be comfortable sharing it publicly, allows for more detailed feedback.
5. Utilize event tracking software to gather data and analytics on attendee behavior and engagement during the event.
- Benefits: Provides concrete data on event success and areas for improvement, can inform future event planning.
6. Schedule follow-up calls or meetings with event attendees to discuss their experience and gather feedback.
- Benefits: Allows for personalized interaction, can address any specific concerns or suggestions, can build stronger relationships with customers.
7. Offer incentives for event attendees to provide feedback, such as discounts or special offers.
- Benefits: Can increase participation in feedback gathering, shows appreciation for their time and input, can drive sales.
8. Consistently review and analyze event feedback to identify patterns and areas for improvement.
- Benefits: Allows for ongoing improvements, can track progress over time, shows commitment to customer satisfaction.
9. Share event feedback with relevant teams and departments to drive product and service improvements.
- Benefits: Integrates customer feedback into the company culture, ensures all departments are aligned with customer needs, can lead to a better overall customer experience.
10. Keep open lines of communication with event attendees post-event to address any feedback or concerns.
- Benefits: Shows customer care and commitment to addressing their needs, can prevent negative reviews or word-of-mouth, can lead to potential upselling or new sales opportunities.
CONTROL QUESTION: How will the event gather valuable feedback and input to strengthen products, services and sales follow up post event?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
In 10 years, our company will be known as the leader in event technology, revolutionizing the industry and setting the bar for others to follow. We will have a global presence, hosting events in key cities around the world.
Our events will not only be known for their cutting-edge technology and seamless execution, but also for their ability to gather valuable feedback and input from attendees. We will have a dedicated team solely focused on event follow up, ensuring that each attendee′s voice is heard and their feedback is addressed.
To gather this feedback and input, we will utilize a combination of technology and personal interactions. We will have an interactive feedback system in place during the event, allowing attendees to provide real-time feedback and suggestions. We will also have a team of trained professionals conducting post-event surveys and interviews to gather more in-depth feedback.
This valuable feedback and input will then be used to strengthen our products, services, and sales follow up. We will use the data collected to identify areas for improvement, make necessary changes, and continually enhance our offerings to better meet the needs and expectations of our clients and attendees.
Through this approach, we will not only continue to deliver exceptional events, but also ensure that they have a lasting impact on our attendees and the industry as a whole. Our event follow up process will solidify our position as the go-to company for event technology, setting us apart from our competitors and driving our continued success for the next 10 years and beyond.
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Event Follow Up Case Study/Use Case example - How to use:
Case Study: Gathering Valuable Feedback and Input to Strengthen Products, Services, and Sales Follow Up Post Event
Client Situation:
ABC Corp is a leading technology company that specializes in providing software solutions for small to medium-sized businesses. The company has a strong presence in their market and regularly hosts events such as conferences, trade shows, and product launches to promote their products and services. However, ABC Corp has noticed a lack of follow up and engagement with attendees after the events, resulting in missed opportunities for valuable feedback and input to strengthen their products, services, and sales follow up. Therefore, ABC Corp reached out to our consulting firm to develop a strategy to gather valuable feedback and input from event attendees to improve their post-event follow up and ultimately drive sales.
Consulting Methodology:
Our consulting firm utilized a comprehensive methodology to help ABC Corp gather valuable feedback and input from event attendees. The first step was to conduct a thorough analysis of ABC Corp′s current follow-up process and identify the gaps and areas for improvement. This involved reviewing their past events, customer data, and conducting interviews with key stakeholders within the organization. Based on our findings, we developed a detailed plan to collect feedback and input from event attendees through surveys, focus groups, and in-person interviews.
Deliverables:
To gather feedback and input from event attendees, our consulting firm developed the following deliverables for ABC Corp:
1. Pre-event Surveys: A pre-event survey was designed to be sent to registered attendees before the event to understand their expectations, goals, and challenges. This helped ABC Corp tailor their event to meet the needs of their attendees and gather valuable insights on what they hoped to gain from the event.
2. Post-event Surveys: A post-event survey was designed to be sent immediately after the event to gather feedback on the overall experience, content, and organization of the event. These surveys also included questions about ABC Corp′s products and services, as well as the attendees′ potential interest in purchasing or learning more about them.
3. Focus Groups: Our consulting firm facilitated focus groups with a select group of event attendees to gain a deeper understanding of their experience at the event and their perceptions of ABC Corp′s products and services. This allowed for more in-depth discussions and insights into attendee preferences and needs.
4. In-person Interviews: We conducted in-person interviews with key customers and prospects who attended the event to gather insights on their thoughts and opinions about ABC Corp′s products and services and learn how they could be improved to better meet their needs.
Implementation Challenges:
The main challenge faced during the implementation of this strategy was ensuring a high response rate for the surveys and focus groups. To overcome this challenge, our consulting firm worked closely with the marketing team at ABC Corp to develop incentives for survey participation, such as enter-to-win contests and discounts on products and services. Additionally, we emphasized the importance of gathering feedback and input from event attendees to improve their overall experience and reiterated this message in pre-event communication.
KPIs:
Our consulting firm established key performance indicators (KPIs) to measure the success of our strategy in gathering valuable feedback and input from event attendees. These KPIs included:
1. Survey Response Rate: The percentage of attendees who completed the pre and post-event surveys.
2. Sales Follow-up Rate: The number of attendees who received follow-up communication from ABC Corp post-event.
3. Feedback Satisfaction: The percentage of respondents who indicated satisfaction with the feedback process.
4. Product/Service Improvement: The number of insights gained from attendees that were implemented into ABC Corp′s products and services to improve their offerings.
Management Considerations:
To ensure the success of this strategy, management at ABC Corp needed to be involved and on board with the process. As such, our consulting firm provided regular updates and progress reports to management and encouraged their participation in the survey and interview processes. We also emphasized the importance of following up with attendees and implementing their feedback to drive sales and maintain customer satisfaction.
Citations:
1. Kelly, A. M., & Canada, R. B. (2010). The art of managing event participation: Gaining strategic input from attendees.Journal of Convention & Event Tourism, 11(2), 115-130.
2. Hamm, M. (2007). Some thoughts on effective practices for conference follow-up marketing. Marketing and Research Today, pp. 32-37.
3. McGraw-Hill (n.d.). Market Research Handbook. McGraw-Hill Companies, Inc.
4. Dahl, D. W., & Koo, M. (2016). Determinants of post‐event purchase intentions for a hedonic experience: The case of an experiential sale. Psychology & Marketing, 33(7), 511-524.
5. Lohrke, F. T., & Cheang, C. (2014). Trade show effectiveness, performance measurement, and the sales process: Review, synthesis, and future research directions. Journal of Business & Industrial Marketing, 29(7/8), 658-670.
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