Unlock the full potential of your healthcare business with our Healthcare Claims and Digital Transformation Knowledge Base!
This comprehensive dataset consists of 1500 prioritized requirements, solutions, benefits, results, and case studies to help you make informed and urgent decisions for your business.
Our knowledge base is specifically designed for healthcare professionals who understand the importance of digital transformation in today′s fast-paced industry.
With our dataset, you can easily compare it to other competitors and alternatives in the market, and you will see that our product stands out in terms of its depth and breadth of information.
Gone are the days of sifting through endless information and trying to prioritize urgent issues on your own.
Our Healthcare Claims and Digital Transformation Knowledge Base provides you with the most important questions to ask, along with their urgency and scope, so you can immediately get results and make impactful changes for your business.
Not only does our dataset save you time and effort, but it also offers affordable and DIY options for those who prefer a hands-on approach.
Plus, our product is tailored for healthcare businesses and covers all aspects of digital transformation, making it a one-stop solution for all your needs.
Using our knowledge base is simple and easy – just browse through the prioritized requirements, solutions, and benefits to find what you need, or dive into our real-life case studies to see the positive impact our dataset has had on other healthcare businesses.
You can also use it as a research tool to stay updated on the latest trends and innovations in the industry.
We understand the critical role of digital transformation in the success of healthcare businesses.
That′s why our knowledge base offers cost-effective solutions and helps you weigh the pros and cons of each option, so you can make the best decision for your business.
Say goodbye to guesswork and confusion, and say hello to a more efficient and profitable healthcare business with our Healthcare Claims and Digital Transformation Knowledge Base.
Don′t miss out on this invaluable resource – get yours today and take your business to the next level!
How does this inform the healthcare industrys own transformation?
Healthcare claims
Healthcare claims provide valuable data on the utilization and costs of medical services, which can inform decision-making in the industry′s efforts to improve efficiency and quality of care.
1. Utilizing telemedicine and telehealth services to increase access to care for patients in remote or underserved areas.
Benefits: Improved patient outcomes, reduced costs and increased convenience for patients.
2. Implementing electronic health records (EHRs) to improve the efficiency and accuracy of healthcare claims management.
Benefits: Streamlined claims processing, reduced errors and faster reimbursement for healthcare providers.
3. Utilizing artificial intelligence and automation in claims processing to improve accuracy and reduce processing time.
Benefits: Increased efficiency, reduced administrative burden and reduced costs for providers and payers.
4. Leveraging blockchain technology for secure and transparent claims processing and management.
Benefits: Reduced fraud and error, increased data security and improved trust between stakeholders.
5. Implementing mobile apps and wearable devices for patient self-monitoring and data collection, reducing unnecessary medical visits and claims.
Benefits: Improved patient engagement, reduced costs and better healthcare resource allocation.
6. Utilizing predictive analytics and machine learning to identify potential fraudulent or unnecessary claims.
Benefits: Reduced fraud and abuse, improved compliance and cost savings for payers and providers.
7. Collaborating with healthcare professionals and experts to implement evidence-based practices and protocols.
Benefits: Improved patient outcomes, reduced variability in care and increased efficiency.
8. Implementing interoperable systems and exchanging data between different healthcare organizations to facilitate seamless claims processing.
Benefits: Faster claims processing, fewer data errors and improved coordination of care for patients.
9. Investing in telemedicine infrastructure and training to support remote consultation and diagnosis by healthcare providers.
Benefits: Increased access to care, reduced travel costs for patients and improved health outcomes.
10. Utilizing patient portals and online resources to educate patients about their health insurance coverage and claims process.
Benefits: Improved patient understanding of healthcare benefits, reduced confusion and better decision making.
CONTROL QUESTION: How does this inform the healthcare industrys own transformation?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal (BHAG): By 2030, healthcare claims processing will be 100% automated, resulting in a significant reduction in errors and processing time, saving the industry billions of dollars.
This BHAG sets the stage for major transformations in the healthcare industry over the next 10 years. It requires a fundamental shift from the traditional manual and paper-based claims processing system to a fully automated one. This will not only improve efficiency and accuracy but also enable the industry to focus on delivering quality healthcare services rather than being bogged down by administrative tasks.
To achieve this goal, the healthcare industry will need to invest heavily in technology and innovation. This will lead to the development of cutting-edge software and systems that can handle large volumes of claims, detect errors, and automate the adjudication process. It will also require collaboration among different stakeholders, including insurance companies, healthcare providers, and government agencies, to develop standardized processes and data integration methods.
The transformation towards automated claims processing will also have a ripple effect on other areas of the healthcare system. For instance, there will be a need for a shift in mindset from being reactive to proactive, as automation will allow for real-time data analysis and predictive modeling, enabling early detection and prevention of potential claims. This will result in cost savings for all parties involved and lead to better health outcomes for patients.
Moreover, with the reduction in human error, there will be a significant decrease in healthcare fraud, waste, and abuse. This will save the industry billions of dollars and ensure that resources are utilized for their intended purpose - providing quality healthcare to patients.
The BHAG will also drive innovation in the healthcare industry, leading to new and improved technologies, processes, and workflows. This will create job opportunities in the fields of technology, data analytics, and healthcare consulting.
In conclusion, setting a BHAG for healthcare claims processing will not only bring about a major transformation in the industry but also lead to significant benefits for all stakeholders involved. It will result in a more efficient, accurate, and cost-effective healthcare system that can better serve the needs of patients.
"The prioritized recommendations in this dataset have revolutionized the way I approach my projects. It`s a comprehensive resource that delivers results. I couldn`t be more satisfied!"
Synopsis:
Client Situation:
The healthcare industry is undergoing a major transformation as it shifts towards a value-based care model, where the quality of patient outcomes is given more emphasis than traditional fee-for-service payment models. This shift has been largely driven by increasing healthcare costs, rising demand for better quality care, and the need for improved efficiency and effectiveness in delivering healthcare services. As a result, healthcare organizations are facing increasing pressure to effectively manage and process healthcare claims to reduce costs, improve care coordination, and enhance the overall patient experience.
One such organization that faced these challenges was a large healthcare insurer, which processed a high volume of claims on a daily basis. However, the organization faced several issues related to inefficient claims processing, including delayed payments, increased administrative burden, and errors in claims coding and submission. As a result, the organization was struggling to meet its financial goals, maintain provider satisfaction, and ensure timely and accurate payment to providers.
Consulting Methodology:
To address these challenges, the healthcare insurer engaged a management consulting firm to conduct a comprehensive analysis of their claims processing operations and provide recommendations for improvement. The consulting firm followed a four-step methodology to address the client′s needs:
1. Analysis and Assessment: The consulting team conducted a detailed analysis of the current claims processing system, including examining the infrastructure, workflows, and technologies used. They also interviewed key stakeholders to gain a thorough understanding of the challenges faced by the organization.
2. Benchmarking: The consulting team benchmarked the client′s claims processing operations against industry best practices and norms to identify gaps and opportunities for improvement. This benchmarking exercise involved comparing the client′s performance with other similar organizations and identifying areas of improvement.
3. Process Redesign: Based on the analysis and benchmarking results, the consulting team identified key inefficiencies and bottlenecks in the client′s claims processing process and designed a streamlined and standardized process with defined roles and responsibilities. This redesign included implementing new technologies, such as advanced analytics and automation tools, to improve the speed and accuracy of claims processing.
4. Implementation: The final step in the consulting methodology was the implementation of the recommended changes. The consulting team worked closely with the client′s in-house team to ensure a smooth transition to the redesigned process. They also provided training and support to the client′s staff to help them adapt to the new process and technologies.
Deliverables:
The consulting firm delivered a comprehensive set of recommendations, including:
1. A detailed analysis report highlighting inefficiencies and areas of improvement in the client′s claims processing operations.
2. A benchmarking report comparing the client′s performance with industry standards and outlining opportunities for improvement.
3. A redesigned claims processing process, including standardized workflows, roles and responsibilities, and a detailed implementation plan.
4. Recommendations for implementing new technologies, such as advanced analytics and automation tools, to improve efficiency and accuracy in claims processing.
5. Training and support for employees to facilitate a smooth transition to the redesigned process.
Implementation Challenges:
One of the major challenges faced during the implementation phase was resistance to change from the client′s employees. Change management strategies had to be employed to address this challenge, including involving employees in the redesign process, providing training and support, and communicating the benefits of the new process.
Another challenge was the integration of new technologies into the existing claims processing system. This required significant coordination and collaboration between the consulting team, the client′s IT team, and third-party vendors.
KPIs:
The success of the consulting engagement was measured using the following key performance indicators (KPIs):
1. Average Claims Processing Time: The time taken to process a claim decreased significantly after the implementation of the new process and technologies.
2. Error Rate: The error rate in claims coding and submission reduced due to the implementation of automated processes and advanced analytics.
3. Claims Denial Rate: The number of claims rejected by third-party payers decreased due to improved accuracy in claims processing.
Management Considerations:
The successful implementation of the consulting recommendations resulted in several benefits for the healthcare insurer, including:
1. Improved Financial Performance: The organization experienced a significant reduction in costs and an increase in revenue due to improved efficiency and accuracy in claims processing.
2. Enhanced Provider Satisfaction: Providers saw a decrease in claims processing time and an increase in timely payments, resulting in improved satisfaction and better relationships with the organization.
3. Improved Patient Experience: With faster and more accurate claims processing, patients experienced a smoother billing process and increased transparency in their financial transactions with the healthcare organization.
Conclusion:
The successful transformation of the client′s claims processing operations had a positive impact on not only the organization′s financial performance but also its relationships with providers and patients. The use of advanced technologies and streamlined processes not only helped the organization reduce costs and improve efficiency, but it also positioned them as a leader in the healthcare industry′s value-based care transformation. This case study serves as an example of how effective claims processing can inform the overall transformation of the healthcare industry towards value-based care.
This comprehensive dataset consists of 1500 prioritized requirements, solutions, benefits, results, and case studies to help you make informed and urgent decisions for your business.
Our knowledge base is specifically designed for healthcare professionals who understand the importance of digital transformation in today′s fast-paced industry.
With our dataset, you can easily compare it to other competitors and alternatives in the market, and you will see that our product stands out in terms of its depth and breadth of information.
Gone are the days of sifting through endless information and trying to prioritize urgent issues on your own.
Our Healthcare Claims and Digital Transformation Knowledge Base provides you with the most important questions to ask, along with their urgency and scope, so you can immediately get results and make impactful changes for your business.
Not only does our dataset save you time and effort, but it also offers affordable and DIY options for those who prefer a hands-on approach.
Plus, our product is tailored for healthcare businesses and covers all aspects of digital transformation, making it a one-stop solution for all your needs.
Using our knowledge base is simple and easy – just browse through the prioritized requirements, solutions, and benefits to find what you need, or dive into our real-life case studies to see the positive impact our dataset has had on other healthcare businesses.
You can also use it as a research tool to stay updated on the latest trends and innovations in the industry.
We understand the critical role of digital transformation in the success of healthcare businesses.
That′s why our knowledge base offers cost-effective solutions and helps you weigh the pros and cons of each option, so you can make the best decision for your business.
Say goodbye to guesswork and confusion, and say hello to a more efficient and profitable healthcare business with our Healthcare Claims and Digital Transformation Knowledge Base.
Don′t miss out on this invaluable resource – get yours today and take your business to the next level!
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1500 prioritized Healthcare claims requirements. - Extensive coverage of 109 Healthcare claims topic scopes.
- In-depth analysis of 109 Healthcare claims step-by-step solutions, benefits, BHAGs.
- Detailed examination of 109 Healthcare claims case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Patient Risk Assessment, Internet Of Medical Things, Blockchain Technology, Thorough Understanding, Digital Transformation in Healthcare, MHealth Apps, Digital Competency, Healthcare Data Interoperability, AI Driven Imaging, Healthcare Applications, Digital Consultations, Service Delivery, Navigating Change, Transformation Approach, Digital Transformation In The Workplace, Secure Messaging, Digital Transformation in Organizations, Personalized Medicine, Health Information Exchange, Barriers To Innovation, Data Transformation, Online Prescriptions, Digital Overload, Predictive Analytics, Data Analytics, Remote Diagnostics, Electronic Consent Forms, Operating Model Transformation, Healthcare Chatbots, Healthcare Wearables, Supply Chain Optimization, Clinical Mobility, Future AI, Accessible Healthcare, Digital Recruitment, Data Driven Decision Making, Cognitive Computing, Hold It, Infrastructure Health, Big Data In Healthcare, Personalized Healthcare, Continuous Evaluation, Supply Chain Management, Connected Health Ecosystems, Real Time Data Sharing, Automation In Pharmacy, Digital Health Tools, Digital Sensors, Virtual Reality, Data Transparency, Self Monitoring Devices, AI Powered Chatbots, Connected Healthcare, Information Technology, Health Platforms, Digital Healthcare, Real Time Dashboards, Patient Empowerment, Patient Education, Smart Health Cards, Clinical Decision Support, Electronic Records, Transformation Roadmap, Automation In Healthcare, Augmented Reality, Digital Systems, Telehealth Platforms, Health Challenges, Digital Monitoring Solutions, Virtual Rehabilitation, Mobile Health, Social Media In Healthcare, Smart Hospitals, Patient Engagement, Electronic Health Record Integration, Innovation Hurdles, Healthcare claims, Digital Workspaces, Health Monitoring Wearables, Edge Analytics, Next Generation Medical Devices, Blockchain In Healthcare, Digital Disruption And Transformation, Robotic Surgery, Smart Contact Lenses, Patient Data Privacy Solutions, Change management in digital transformation, Artificial Intelligence, Wearable Sensors, Digital Operations, Machine Learning In Healthcare, Digital Shift, Digital Referral Systems, Fintech Solutions, IoT In Healthcare, Innovation Ecosystem, Personal Transformation, digital leadership training, Portfolio Health, Artificial Intelligence In Radiology, Digital Transformation, Remote Patient Monitoring, Clinical Trial Automation, Healthcare Outcomes, Virtual Assistants, Population Health Management, Cloud Computing, Virtual Clinical Trials, Digital Health Coaching
Healthcare claims Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Healthcare claims
Healthcare claims provide valuable data on the utilization and costs of medical services, which can inform decision-making in the industry′s efforts to improve efficiency and quality of care.
1. Utilizing telemedicine and telehealth services to increase access to care for patients in remote or underserved areas.
Benefits: Improved patient outcomes, reduced costs and increased convenience for patients.
2. Implementing electronic health records (EHRs) to improve the efficiency and accuracy of healthcare claims management.
Benefits: Streamlined claims processing, reduced errors and faster reimbursement for healthcare providers.
3. Utilizing artificial intelligence and automation in claims processing to improve accuracy and reduce processing time.
Benefits: Increased efficiency, reduced administrative burden and reduced costs for providers and payers.
4. Leveraging blockchain technology for secure and transparent claims processing and management.
Benefits: Reduced fraud and error, increased data security and improved trust between stakeholders.
5. Implementing mobile apps and wearable devices for patient self-monitoring and data collection, reducing unnecessary medical visits and claims.
Benefits: Improved patient engagement, reduced costs and better healthcare resource allocation.
6. Utilizing predictive analytics and machine learning to identify potential fraudulent or unnecessary claims.
Benefits: Reduced fraud and abuse, improved compliance and cost savings for payers and providers.
7. Collaborating with healthcare professionals and experts to implement evidence-based practices and protocols.
Benefits: Improved patient outcomes, reduced variability in care and increased efficiency.
8. Implementing interoperable systems and exchanging data between different healthcare organizations to facilitate seamless claims processing.
Benefits: Faster claims processing, fewer data errors and improved coordination of care for patients.
9. Investing in telemedicine infrastructure and training to support remote consultation and diagnosis by healthcare providers.
Benefits: Increased access to care, reduced travel costs for patients and improved health outcomes.
10. Utilizing patient portals and online resources to educate patients about their health insurance coverage and claims process.
Benefits: Improved patient understanding of healthcare benefits, reduced confusion and better decision making.
CONTROL QUESTION: How does this inform the healthcare industrys own transformation?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
Big Hairy Audacious Goal (BHAG): By 2030, healthcare claims processing will be 100% automated, resulting in a significant reduction in errors and processing time, saving the industry billions of dollars.
This BHAG sets the stage for major transformations in the healthcare industry over the next 10 years. It requires a fundamental shift from the traditional manual and paper-based claims processing system to a fully automated one. This will not only improve efficiency and accuracy but also enable the industry to focus on delivering quality healthcare services rather than being bogged down by administrative tasks.
To achieve this goal, the healthcare industry will need to invest heavily in technology and innovation. This will lead to the development of cutting-edge software and systems that can handle large volumes of claims, detect errors, and automate the adjudication process. It will also require collaboration among different stakeholders, including insurance companies, healthcare providers, and government agencies, to develop standardized processes and data integration methods.
The transformation towards automated claims processing will also have a ripple effect on other areas of the healthcare system. For instance, there will be a need for a shift in mindset from being reactive to proactive, as automation will allow for real-time data analysis and predictive modeling, enabling early detection and prevention of potential claims. This will result in cost savings for all parties involved and lead to better health outcomes for patients.
Moreover, with the reduction in human error, there will be a significant decrease in healthcare fraud, waste, and abuse. This will save the industry billions of dollars and ensure that resources are utilized for their intended purpose - providing quality healthcare to patients.
The BHAG will also drive innovation in the healthcare industry, leading to new and improved technologies, processes, and workflows. This will create job opportunities in the fields of technology, data analytics, and healthcare consulting.
In conclusion, setting a BHAG for healthcare claims processing will not only bring about a major transformation in the industry but also lead to significant benefits for all stakeholders involved. It will result in a more efficient, accurate, and cost-effective healthcare system that can better serve the needs of patients.
Customer Testimonials:
"The prioritized recommendations in this dataset have revolutionized the way I approach my projects. It`s a comprehensive resource that delivers results. I couldn`t be more satisfied!"
"The ability to filter recommendations by different criteria is fantastic. I can now tailor them to specific customer segments for even better results."
"The tools make it easy to understand the data and draw insights. It`s like having a data scientist at my fingertips."
Healthcare claims Case Study/Use Case example - How to use:
Synopsis:
Client Situation:
The healthcare industry is undergoing a major transformation as it shifts towards a value-based care model, where the quality of patient outcomes is given more emphasis than traditional fee-for-service payment models. This shift has been largely driven by increasing healthcare costs, rising demand for better quality care, and the need for improved efficiency and effectiveness in delivering healthcare services. As a result, healthcare organizations are facing increasing pressure to effectively manage and process healthcare claims to reduce costs, improve care coordination, and enhance the overall patient experience.
One such organization that faced these challenges was a large healthcare insurer, which processed a high volume of claims on a daily basis. However, the organization faced several issues related to inefficient claims processing, including delayed payments, increased administrative burden, and errors in claims coding and submission. As a result, the organization was struggling to meet its financial goals, maintain provider satisfaction, and ensure timely and accurate payment to providers.
Consulting Methodology:
To address these challenges, the healthcare insurer engaged a management consulting firm to conduct a comprehensive analysis of their claims processing operations and provide recommendations for improvement. The consulting firm followed a four-step methodology to address the client′s needs:
1. Analysis and Assessment: The consulting team conducted a detailed analysis of the current claims processing system, including examining the infrastructure, workflows, and technologies used. They also interviewed key stakeholders to gain a thorough understanding of the challenges faced by the organization.
2. Benchmarking: The consulting team benchmarked the client′s claims processing operations against industry best practices and norms to identify gaps and opportunities for improvement. This benchmarking exercise involved comparing the client′s performance with other similar organizations and identifying areas of improvement.
3. Process Redesign: Based on the analysis and benchmarking results, the consulting team identified key inefficiencies and bottlenecks in the client′s claims processing process and designed a streamlined and standardized process with defined roles and responsibilities. This redesign included implementing new technologies, such as advanced analytics and automation tools, to improve the speed and accuracy of claims processing.
4. Implementation: The final step in the consulting methodology was the implementation of the recommended changes. The consulting team worked closely with the client′s in-house team to ensure a smooth transition to the redesigned process. They also provided training and support to the client′s staff to help them adapt to the new process and technologies.
Deliverables:
The consulting firm delivered a comprehensive set of recommendations, including:
1. A detailed analysis report highlighting inefficiencies and areas of improvement in the client′s claims processing operations.
2. A benchmarking report comparing the client′s performance with industry standards and outlining opportunities for improvement.
3. A redesigned claims processing process, including standardized workflows, roles and responsibilities, and a detailed implementation plan.
4. Recommendations for implementing new technologies, such as advanced analytics and automation tools, to improve efficiency and accuracy in claims processing.
5. Training and support for employees to facilitate a smooth transition to the redesigned process.
Implementation Challenges:
One of the major challenges faced during the implementation phase was resistance to change from the client′s employees. Change management strategies had to be employed to address this challenge, including involving employees in the redesign process, providing training and support, and communicating the benefits of the new process.
Another challenge was the integration of new technologies into the existing claims processing system. This required significant coordination and collaboration between the consulting team, the client′s IT team, and third-party vendors.
KPIs:
The success of the consulting engagement was measured using the following key performance indicators (KPIs):
1. Average Claims Processing Time: The time taken to process a claim decreased significantly after the implementation of the new process and technologies.
2. Error Rate: The error rate in claims coding and submission reduced due to the implementation of automated processes and advanced analytics.
3. Claims Denial Rate: The number of claims rejected by third-party payers decreased due to improved accuracy in claims processing.
Management Considerations:
The successful implementation of the consulting recommendations resulted in several benefits for the healthcare insurer, including:
1. Improved Financial Performance: The organization experienced a significant reduction in costs and an increase in revenue due to improved efficiency and accuracy in claims processing.
2. Enhanced Provider Satisfaction: Providers saw a decrease in claims processing time and an increase in timely payments, resulting in improved satisfaction and better relationships with the organization.
3. Improved Patient Experience: With faster and more accurate claims processing, patients experienced a smoother billing process and increased transparency in their financial transactions with the healthcare organization.
Conclusion:
The successful transformation of the client′s claims processing operations had a positive impact on not only the organization′s financial performance but also its relationships with providers and patients. The use of advanced technologies and streamlined processes not only helped the organization reduce costs and improve efficiency, but it also positioned them as a leader in the healthcare industry′s value-based care transformation. This case study serves as an example of how effective claims processing can inform the overall transformation of the healthcare industry towards value-based care.
Security and Trust:
- Secure checkout with SSL encryption Visa, Mastercard, Apple Pay, Google Pay, Stripe, Paypal
- Money-back guarantee for 30 days
- Our team is available 24/7 to assist you - support@theartofservice.com
About the Authors: Unleashing Excellence: The Mastery of Service Accredited by the Scientific Community
Immerse yourself in the pinnacle of operational wisdom through The Art of Service`s Excellence, now distinguished with esteemed accreditation from the scientific community. With an impressive 1000+ citations, The Art of Service stands as a beacon of reliability and authority in the field.Our dedication to excellence is highlighted by meticulous scrutiny and validation from the scientific community, evidenced by the 1000+ citations spanning various disciplines. Each citation attests to the profound impact and scholarly recognition of The Art of Service`s contributions.
Embark on a journey of unparalleled expertise, fortified by a wealth of research and acknowledgment from scholars globally. Join the community that not only recognizes but endorses the brilliance encapsulated in The Art of Service`s Excellence. Enhance your understanding, strategy, and implementation with a resource acknowledged and embraced by the scientific community.
Embrace excellence. Embrace The Art of Service.
Your trust in us aligns you with prestigious company; boasting over 1000 academic citations, our work ranks in the top 1% of the most cited globally. Explore our scholarly contributions at: https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blokdyk
About The Art of Service:
Our clients seek confidence in making risk management and compliance decisions based on accurate data. However, navigating compliance can be complex, and sometimes, the unknowns are even more challenging.
We empathize with the frustrations of senior executives and business owners after decades in the industry. That`s why The Art of Service has developed Self-Assessment and implementation tools, trusted by over 100,000 professionals worldwide, empowering you to take control of your compliance assessments. With over 1000 academic citations, our work stands in the top 1% of the most cited globally, reflecting our commitment to helping businesses thrive.
Founders:
Gerard Blokdyk
LinkedIn: https://www.linkedin.com/in/gerardblokdijk/
Ivanka Menken
LinkedIn: https://www.linkedin.com/in/ivankamenken/
