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Information Technology Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Information Technology
Yes, policies and procedures typically require accessibility to be considered in the procurement process for all forms of information technology.
1. Yes, accessibility should be considered in the procurement process for software and other information technology.
2. Benefit: This ensures that individuals with disabilities have equal access to technology, promoting inclusivity and diversity.
3. Solutions: Including accessibility requirements in procurement policies and conducting accessibility evaluations during the procurement process.
4. Benefit: Prevents the need for expensive retrofits and legal consequences due to non-compliance with accessibility laws.
5. Solutions: Collaborating with IT experts and engaging feedback from individuals with disabilities during the procurement process.
6. Benefit: Ensures that the purchased technology is suitable and usable for all users, improving efficiency and productivity.
7. Solutions: Providing training on accessibility features and implementing ongoing accessibility checks and updates.
8. Benefit: Promotes a culture of inclusivity and demonstrates commitment to diversity and social responsibility.
9. Solutions: Encouraging vendors to adopt and promote accessible design principles, and considering accessibility as a factor in vendor selection.
10. Benefit: Mitigates the risk of discrimination lawsuits and negative public perception due to inaccessible technology.
11. Solutions: Regularly reviewing and updating procurement policies and procedures to ensure they align with current accessibility standards.
12. Benefit: Increases customer satisfaction and loyalty, as well as improves brand reputation as an inclusive and socially responsible organization.
13. Solutions: Collaborating with organizations and agencies that specialize in accessibility to gain expertise and resources.
14. Benefit: Fosters innovation and creativity in the development of new technology solutions that are accessible to all users.
15. Solutions: Encouraging vendors to prioritize accessibility in their product development and providing opportunities for feedback and collaboration.
16. Benefit: Enhances usability and compatibility with assistive technologies, improving accessibility and user experience for individuals with disabilities.
17. Solutions: Conducting accessibility testing and incorporating accessibility requirements in procurement contracts.
18. Benefit: Aligns with international accessibility standards and best practices, ensuring global compliance and accessibility for diverse populations.
19. Solutions: Keeping up-to-date with international accessibility guidelines and incorporating them into procurement policies and procedures.
20. Benefit: Demonstrates a commitment to diversity and social responsibility, improving the overall reputation and image of the organization.
CONTROL QUESTION: Do policies and procedures require that accessibility be considered in the procurement process for software and other information technology?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2031, the Information Technology industry will have revolutionized accessibility by mandating that all policies and procedures surrounding software and other technology procurement include a requirement for accessibility. This means that all new software and technology products must undergo rigorous testing and modification to ensure that they are accessible to individuals with disabilities. This will break down barriers and enable equal access to information and opportunities for people of all abilities. This goal will not only promote inclusivity and diversity in the tech industry, but it will also create a more equitable society where everyone has the ability to fully participate in the digital world.
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Information Technology Case Study/Use Case example - How to use:
Case Study: Incorporating Accessibility in IT Procurement Policies and Procedures
Synopsis of the Client Situation:
Our client is a large government organization responsible for providing services to citizens with disabilities. The organization aims to promote inclusion and equal access to information and services for all citizens, including those with disabilities. With the increasing use of technology in various government services, the organization realized the importance of considering accessibility in the procurement process for software and other information technology (IT) products. However, while they had internal policies and procedures for procurement, there was no specific guidance on incorporating accessibility requirements. Hence, the organization sought our consulting services to develop and implement policies and procedures that consider accessibility in IT procurement.
Consulting Methodology:
Our consulting methodology follows four key steps: research and analysis, policy and procedure development, implementation, and evaluation.
1. Research and Analysis:
We conducted extensive research on accessibility requirements for government organizations, including laws, regulations, and standards such as Section 508 of the Rehabilitation Act and WCAG 2.0. We also analyzed the current procurement policies and procedures of our client and identified gaps in considering accessibility.
2. Policy and Procedure Development:
Based on our research and analysis, we worked closely with the organization′s procurement and IT teams to develop specific policies and procedures for incorporating accessibility in the procurement process. This included guidelines and templates for evaluating the accessibility of IT products, negotiating with vendors, and documenting accessibility requirements in the procurement contracts.
3. Implementation:
To ensure the successful implementation of the new policies and procedures, we provided training to the procurement team, IT team, and the procurement review committee. We also collaborated with them to create a communication plan to inform vendors about the organization′s accessibility requirements and to provide support and guidance during the procurement process.
4. Evaluation:
After the implementation, we conducted a post-implementation assessment to evaluate the effectiveness of the policies and procedures. This involved reviewing procurement contracts and conducting interviews with key stakeholders to gather feedback.
Deliverables:
1. A comprehensive report highlighting accessibility requirements for government organizations and recommendations for incorporating them in procurement policies and procedures.
2. A set of policies and procedures specifically tailored for our client′s needs, including guidelines, templates, and checklists.
3. Training materials and sessions for the procurement team, IT team, and procurement review committee.
4. A communication plan to inform vendors about the organization′s accessibility requirements.
5. Post-implementation assessment report with recommendations for continuous improvement.
Implementation Challenges:
The main challenge we faced during this project was resistance from some members of the procurement team and the procurement review committee. They were not supportive of implementing specific accessibility requirements, as they believed it would limit the organization′s choices and increase costs. To address this challenge, we emphasized the legal and ethical importance of considering accessibility, and also highlighted the potential benefits such as improved user experience and reduced risk of lawsuits.
Key Performance Indicators (KPIs):
1. Percentage of contracts incorporating accessibility requirements.
2. Number of successful procurements where accessibility requirements were met.
3. Feedback from key stakeholders on the effectiveness of the policies and procedures.
4. User satisfaction ratings for IT products procured after the implementation of the new policies and procedures.
Management Considerations:
1. Collaboration and communication between the procurement and IT teams was crucial for the success of this project.
2. Regular training and updates on accessibility requirements and best practices should be provided to all staff involved in the procurement process.
3. Continuous evaluation and improvement of the policies and procedures are necessary to ensure ongoing compliance with accessibility standards.
Citations:
1. Section 508 of the Rehabilitation Act. (2017). United States Access Board. Retrieved from https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards
2. Web Content Accessibility Guidelines (WCAG) 2.0. (2018). World Wide Web Consortium (W3C). Retrieved from https://www.w3.org/TR/WCAG20/
3. Coop, A. L., & Useem, J. (2018). Accessibility in public procurement of IT products: lessons from the front lines. Journal of Public Procurement, 18(3), 239-271.
4. McKinsey Digital. (2019). Making digital accessibility a priority. Retrieved from https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/making-digital-accessibility-a-priority
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