ISO 19770: A Complete Guide - Mastering IT Service Management and IT Asset Management
This comprehensive course is designed to equip participants with the knowledge and skills needed to master IT service management and IT asset management using the ISO 19770 standard. Upon completion, participants will receive a certificate issued by The Art of Service.Course Overview This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and applicable to real-world scenarios. Our expert instructors will guide you through the course, providing high-quality content, certification, flexible learning, user-friendly interface, mobile accessibility, community-driven discussions, actionable insights, hands-on projects, bite-sized lessons, lifetime access, gamification, and progress tracking.
Course Outline Module 1: Introduction to ISO 19770
- Overview of ISO 19770: History, purpose, and scope of the standard
- Key Concepts and Terminology: Understanding the language and definitions used in the standard
- Benefits of Implementing ISO 19770: How the standard can improve IT service management and IT asset management
Module 2: IT Service Management
- Service Management Fundamentals: Understanding the principles and concepts of IT service management
- Service Strategy: Defining and developing a service strategy
- Service Design: Designing and developing IT services
- Service Transition: Transitioning services into production
- Service Operation: Managing and maintaining IT services
- Continual Service Improvement: Identifying and implementing improvements
Module 3: IT Asset Management
- Asset Management Fundamentals: Understanding the principles and concepts of IT asset management
- Asset Identification and Classification: Identifying and classifying IT assets
- Asset Life Cycle Management: Managing the life cycle of IT assets
- Asset Inventory Management: Managing and maintaining an accurate inventory of IT assets
- Asset Disposal and Retirement: Disposing of and retiring IT assets
Module 4: Implementing ISO 19770
- Gap Analysis: Identifying gaps between current practices and the standard
- Implementation Planning: Developing a plan to implement the standard
- Process Development and Documentation: Developing and documenting processes and procedures
- Training and Awareness: Training and awareness for personnel
- Continuous Improvement: Continuously improving and refining processes and procedures
Module 5: Auditing and Certification
- Audit Fundamentals: Understanding the principles and concepts of auditing
- Audit Planning and Preparation: Planning and preparing for an audit
- Audit Execution and Reporting: Executing and reporting on an audit
- Certification and Compliance: Achieving certification and maintaining compliance
Module 6: Case Studies and Best Practices
- Real-World Examples: Examining real-world examples of ISO 19770 implementation
- Best Practices and Lessons Learned: Identifying best practices and lessons learned
- Industry-Specific Considerations: Examining industry-specific considerations and challenges
Course Features - Interactive and Engaging: Interactive lessons, quizzes, and games to keep you engaged
- Comprehensive and Personalized: Comprehensive coverage of the standard, with personalized support and feedback
- Up-to-Date and Practical: Up-to-date content, with practical examples and case studies
- Expert Instructors: Expert instructors with real-world experience and knowledge
- Certification and Flexible Learning: Certification upon completion, with flexible learning options
- User-Friendly and Mobile-Accessible: User-friendly interface, with mobile accessibility
- Community-Driven and Actionable Insights: Community-driven discussions, with actionable insights and feedback
- Hands-On Projects and Bite-Sized Lessons: Hands-on projects, with bite-sized lessons and flexible pacing
- Lifetime Access and Gamification: Lifetime access to course materials, with gamification and progress tracking
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Module 1: Introduction to ISO 19770
- Overview of ISO 19770: History, purpose, and scope of the standard
- Key Concepts and Terminology: Understanding the language and definitions used in the standard
- Benefits of Implementing ISO 19770: How the standard can improve IT service management and IT asset management
Module 2: IT Service Management
- Service Management Fundamentals: Understanding the principles and concepts of IT service management
- Service Strategy: Defining and developing a service strategy
- Service Design: Designing and developing IT services
- Service Transition: Transitioning services into production
- Service Operation: Managing and maintaining IT services
- Continual Service Improvement: Identifying and implementing improvements
Module 3: IT Asset Management
- Asset Management Fundamentals: Understanding the principles and concepts of IT asset management
- Asset Identification and Classification: Identifying and classifying IT assets
- Asset Life Cycle Management: Managing the life cycle of IT assets
- Asset Inventory Management: Managing and maintaining an accurate inventory of IT assets
- Asset Disposal and Retirement: Disposing of and retiring IT assets
Module 4: Implementing ISO 19770
- Gap Analysis: Identifying gaps between current practices and the standard
- Implementation Planning: Developing a plan to implement the standard
- Process Development and Documentation: Developing and documenting processes and procedures
- Training and Awareness: Training and awareness for personnel
- Continuous Improvement: Continuously improving and refining processes and procedures
Module 5: Auditing and Certification
- Audit Fundamentals: Understanding the principles and concepts of auditing
- Audit Planning and Preparation: Planning and preparing for an audit
- Audit Execution and Reporting: Executing and reporting on an audit
- Certification and Compliance: Achieving certification and maintaining compliance
Module 6: Case Studies and Best Practices
- Real-World Examples: Examining real-world examples of ISO 19770 implementation
- Best Practices and Lessons Learned: Identifying best practices and lessons learned
- Industry-Specific Considerations: Examining industry-specific considerations and challenges