IT Operations Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Operations Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Operations related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Operations specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the IT Operations Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Operations improvements can be made.

Examples; 10 of the 994 standard requirements:


1. How can disparate data sets of user and customer activity be used to improve customer adoption of digital tools, inform new features, or reduce investment in less used ones?
   
   

2. What is the cloud operating model, and how is it evolving to meet IT operations management requirements across the entire digital infrastructure?
   
   

3. Which alternative would be selected, and how many machines, in order to minimize total cost while satisfying capacity processing requirements?
   
   

4. Why might it be inappropriate to use inventory turnover ratios to compare inventory performance of companies that are in different industries?
   
   

5. How do you adopt AIOps within your IT operations and glean actionable insights from data generated by various IT assets and systems users?
   
   

6. How do you ensure that employees across IT operations have the necessary understanding and ability to analyze planned or recent changes?
   
   

7. Are you looking to accelerate your application development and improve IT operations environments quickly and efficiently?
   
   

8. Will doubling the service rate of a single channel system reduce the average waiting time in line by a factor of one half?
   
   

9. What is the main benefit of a project organization over more traditional forms of operations management for project work?
   
   

10. How does it operations monitor containers and eliminate guesswork without getting in the way of business transformation?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the IT Operations book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your IT Operations self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the IT Operations Self-Assessment and Scorecard you will develop a clear picture of which IT Operations areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough IT Operations Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Operations projects with the 62 implementation resources:


• 62 step-by-step IT Operations Project Management Form Templates covering over 1500 IT Operations project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Activity Cost Estimates: Is there anything unique in this IT Operations projects scope statement that will affect resources?
   
   

2. Activity Duration Estimates: Based on , if you need to shorten the duration of the IT Operations project, what activity would you try to shorten?
   
   

3. Procurement Management Plan: Is a stakeholder management plan in place that covers topics?
   
   

4. Change Management Plan: Have the business unit contacts been briefed by the IT Operations project team?
   
   

5. Procurement Management Plan: Does the business case include how the IT Operations project aligns with your organizations strategic goals & objectives?
   
   

6. Project Portfolio management: What are the four types of portfolios on which a PMO must focus?
   
   

7. Stakeholder Analysis Matrix: Are the required specifications for products or services changing?
   
   

8. Risk Audit: What impact does experience with one client have on decisions made for other clients during the risk-assessment process?
   
   

9. Activity Duration Estimates: Account for the make-or-buy process and how to perform the financial calculations involved in the process. What are the main types of contracts if you do decide to outsource?
   
   

10. Probability and Impact Assessment: Would avoiding any of corresponding impact the IT Operations projects chance of success?


 
Step-by-step and complete IT Operations Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 IT Operations project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 IT Operations project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 IT Operations project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 IT Operations project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 IT Operations project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 IT Operations project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any IT Operations project with this in-depth IT Operations Toolkit.

In using the Toolkit you will be better able to:


• Diagnose IT Operations projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in IT Operations and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Operations investments work better.

This IT Operations All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.