Journey Maps Toolkit

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Create thorough learner Journey Maps, taking into account onboarding, professional skills, technical skills, and continuing education for varied and complex roles in the business.

More Uses of the Journey Maps Toolkit:

  • Formulate: wire framing Journey Maps partnering with product designers.

  • Translate and document findings into User Flows and Journey Maps to inform subsequent product plans and designs.

  • Help develop outputs like Customer Journey Maps, Service Blueprints, personas, etc.

  • Use case development, User Stories, persona creation, Journey Maps, analysis, Information Architecture, Interaction Design and Visual Design to meet expectations of clients.

  • Deliver User Flows, Journey Maps, wireframes and clickable prototypes for product features.

  • Utilize customer centric tools as Journey Maps, personas, and Voice of the Customer Feedback data to inform Decision Making and drive action.

  • Direct: Customer Journey Maps development.

  • Create and maintain Customer Journey Maps and visual expressions of Service Design concepts where needed.

  • Manage: an online portfolio or samples of work demonstrating creative and innovative design solutions, Journey Maps, wireframes and prototypes.

  • Maintain Customer Journey Maps and visual expressions of Service Design concepts where needed.

  • Distill complex problems into simple, compelling visual framework as Journey Maps to identify points of improvement.

  • Direct: leverage personas, Journey Maps and site data to develop content that targets User Needs and supports business goals.

  • Warrant that your organization creates project charters, requirements, User Stories, personas, project Journey Maps, release schedules, acceptance criteria, and other strategic documentation.

  • Develop user personas, Journey Maps, storyboards.

  • Devise: design Customer Journey Maps, infographics, personas, user task flows and design concepts.

  • Uncover patterns and create Journey Maps to identify target customer.

  • Ensure your portfolio showcases UX/UI artifacts like User Flows, screen designs, and Journey Maps used to articulate your solutions.

  • Perform design research and create communication tools, as Journey Maps, Service Blueprints, prototypes whatever tool is right for the task at hand.

  • Summarize findings through development of personas, Journey Maps and empathy maps.

  • Supervise: leverage customer research, personas, Journey Maps and site data to develop content and design strategies that target User Needs and support business goals.

  • Develop UX outputs like Customer Journey Maps, Service Blueprints, personas, etc.

  • Create Journey Maps, user profiles, user cases/scenarios, and personas that are aligned with project and business goals.

  • Ensure you motivate; lead creation of reports, usability studies, stakeholder maps, Journey Maps, personas, and other research outputs that foster user empathy across the Product organization.

  • Be accountable for leading projects focusing on customer understanding, Journey Maps, operational effectiveness and process solutions to Digital Marketing and business problems.


Save time, empower your teams and effectively upgrade your processes with access to this practical Journey Maps Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Journey Maps related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Journey Maps specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Journey Maps Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Journey Maps improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What Journey Maps capabilities do you need?

  2. How do you verify the authenticity of the data and information used?

  3. Are you aware of what could cause a problem?

  4. What are you verifying?

  5. Is any Journey Maps documentation required?

  6. What does verifying compliance entail?

  7. Is Journey Maps required?

  8. Who is involved in the Management Review process?

  9. How do senior leaders deploy your organizations vision and values through your leadership system, to the workforce, to key suppliers and partners, and to customers and other stakeholders, as appropriate?

  10. What improvements have been achieved?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Journey Maps book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Journey Maps self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Journey Maps Self-Assessment and Scorecard you will develop a clear picture of which Journey Maps areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Journey Maps Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Journey Maps projects with the 62 implementation resources:

  • 62 step-by-step Journey Maps Project Management Form Templates covering over 1500 Journey Maps project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Journey Maps project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Journey Maps project team have enough people to execute the Journey Maps project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Journey Maps project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Journey Maps Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Journey Maps project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Journey Maps project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Journey Maps project with this in-depth Journey Maps Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Journey Maps projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Journey Maps and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Journey Maps investments work better.

This Journey Maps All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.