LANDesk Service Desk Toolkit

Downloadable Resources, Instant Access
Adding to cart… The item has been added

Standardize LANDesk Service Desk: internal Stakeholder Management, data/information management, Category Management, process redesign and Continuous Improvement expertise, Project Management and performance measurement skills.

More Uses of the LANDesk Service Desk Toolkit:

  • Warrant that your organization provides Customer Service and technical program support for an accounting office or related financial function.

  • Ensure you compile; build internal relationships, assessing the capabilities of suppliers and Service Providers, shifting spend to better performing entities and driving Continuous Improvement.

  • Methodize LANDesk Service Desk: constantly monitor Industry Trends, customer behaviour to make sure that the service products are up to date and respond to the customer needs.

  • Ensure your planning fosters a culture of Customer Service, quality and Continuous Improvement for the IT support team; follows IT Service Management concepts, in particular for service, change and Configuration Management, and Problem Management.

  • Direct LANDesk Service Desk: communication with internal and external stakeholders to detail requirements, changes and service modification.

  • Orchestrate LANDesk Service Desk: insight analyzing work closely with operational counterparts in customer Relationship Management, engineering and DevOps.

  • Provide support and leadership to sales, Customer Services and technical teams by showing vision, putting in resources to ensure high Service Levels and Operational Efficiency.

  • Establish and maintain an effective Asset Management system; manage software, hardware and service assets from purchase to termination or disposal.

  • Head LANDesk Service Desk: work as a part of a coordinated team at the service managers direction to provide technical expertise and troubleshooting during support incidents.

  • Ensure adherence to PMO project methodology and guidelines.

  • Be accountable for preparing period ending closing materials, collaborating with the General management for reporting needs and branch excellence.

  • Establish LANDesk Service Desk: direct and execute initiatives that support aggressive improvements in Supplier Quality, total Cost Effectiveness, enhanced Service Levels, improved coordination, delivery, pricing, lead times, payment, risk compliance and other areas as identified.

  • Initiate LANDesk Service Desk: through innovation, find and execute new growth models based ON Demand, margin expectations, and the development and/or refinement of service line capabilities consistent with customer needs and wishes.

  • Improve your organizations analysis, segmentation and Predictive Modeling capabilities to drive increased performance and efficiency of sales and service operations.

  • Secure that your venture maintains quality service by analyzing and enforcing Customer Service standards; identifies trends; recommends system improvements.

  • Direct and execute initiatives that support aggressive improvements in Supplier Quality, total Cost Effectiveness, enhanced Service Levels, improved coordination, delivery, pricing, lead times, payment, risk compliance and other areas as identified.

  • Manage LANDesk Service Desk: implement culture and Process Improvements based on employee survey results.

  • Ensure you enforce; lead a team of business and Data Analysts, Data Engineers and Data Scientists to investigate and develop solutions to service logistics and operations challenges and deliver timely, high quality Data Driven insights to business.

  • Formulate LANDesk Service Desk: track and measure results monthly and quarterly through solid understanding and reporting of billings, end points, partners and growth potential.

  • Ensure the streamlined operation of the IT department in alignment with thE Business objectives of your organization.

  • Control LANDesk Service Desk: regularly review service related KPIs that identify the success of the services being utilized to recommend and coordinate the implementation of changes in services to improve overall metrics.

  • Establish that your design complies; relations, finance, and other departments in order to coordinate all phases of operations and provide the best product and service to customers.

  • Ensure you steer; lead cloud automation tools (like puppet and Service Now).

  • Confirm your corporation grows expertise using existing and new methods while also sharing knowledge to help grow collective Intellectual Capital.

  • Provide insight and guidance to IT software and hardware upgrades and other projects to ensure Production Environments meet and exceed minimum security standards and integrate with Internal Processes for service and support.

  • Organize LANDesk Service Desk: track service center expenditures through purchase orders, accruals and payment (ensure proper / timely cost recognition).

  • Steer LANDesk Service Desk: implement Warehouse Management System changes for efficient process flow, changes in Business Strategy, and always improving Customer Service initiatives.

  • Confirm your design performs periodic inspections of current inventory status and maintains inventory of common failure parts to ensure equipment uptime.

  • Make sure that your design complies; interfaces with modernization/development team, to develop and grow solutions and portfolios of solutions and service offerings and to increase productivity.

  • Secure that your design provides clerical support to management or departmental staff in an accurate and service oriented communication style.

  • Serve as the primary interface to manage and resolve any critical situations.

  • Lead projects specific to Security Operations Center roadmap.


Save time, empower your teams and effectively upgrade your processes with access to this practical LANDesk Service Desk Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any LANDesk Service Desk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated LANDesk Service Desk specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the LANDesk Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which LANDesk Service Desk improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What process should you select for improvement?

  2. What is the oversight process?

  3. How are you verifying it?

  4. Do LANDesk Service Desk benefits exceed costs?

  5. Which models, tools and techniques are necessary?

  6. Do you know who is a friend or a foe?

  7. Is the measure of success for LANDesk Service Desk understandable to a variety of people?

  8. What do you want to improve?

  9. Are you missing LANDesk Service Desk opportunities?

  10. How important is LANDesk Service Desk to the user organizations mission?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the LANDesk Service Desk book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your LANDesk Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the LANDesk Service Desk Self-Assessment and Scorecard you will develop a clear picture of which LANDesk Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough LANDesk Service Desk Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage LANDesk Service Desk projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all LANDesk Service Desk project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the LANDesk Service Desk Project Team have enough people to execute the LANDesk Service Desk project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed LANDesk Service Desk project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete LANDesk Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 LANDesk Service Desk project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 LANDesk Service Desk project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any LANDesk Service Desk project with this in-depth LANDesk Service Desk Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose LANDesk Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in LANDesk Service Desk and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make LANDesk Service Desk investments work better.

This LANDesk Service Desk All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.